Table of Contents
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Table of Contents
Troubleshooting
Summary of Contents for Xplornet Hub 5
- Page 1 Xplornet Hub 5 User Guide 2021...
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Page 3: Table Of Contents
Change Your SSID Name and Password ......What is an “SSID”? ..............10 Connect a Wireless Device to the Internet ......... 10 Connection Troubleshooting ............11 Xplornet Hub Wi-FI FAQ’s ............12 Router Features ................. 13 Xplornet Home Phone ............Home Phone Features ............... 14 Troubleshooting for Home Phone ......... -
Page 5: Getting Started
Getting Started Thank you for signing up with Xplornet. Your Xplornet Hub 5 provides Home Phone, Whole Home Wi-Fi, and Wi-Fi Router service. This guide will help you set up your device. Just follow the easy step-by-step instructions and start connecting to what matters to you. -
Page 6: Safety Precautions
Should anything fall into the Xplornet Hub through the air vent, it could result in fire or damage to the device. • To avoid injury, do not open the Xplornet Hub. Tampering with the device could void your warranty. -
Page 7: In The Box
RJ-45 LAN Network Cable RJ-45 LAN Network Cable RJ-45 WAN Network Cable RJ-45 WAN Network Cable If any parts are missing, please contact Xplornet Support: RJ-11 Telephone Cable By Email: support@xplornet.com By Phone: 1-866-841-6001 If any parts are missing, please contact Xplornet Support: By Email: support@xplornet.com... -
Page 8: Indicators
Indicators The following indicators are arranged across the top of the Xplornet Hub. LED Indicator Status Description Solid Green Hub is powered on Power Solid Red Hub is not working Hub is powered off Solid Green The link is activated... -
Page 9: Ports And Buttons
RJ-45 port is used to connect to your Xplornet modem WLAN Protected Setup Reset button should not be used unless advised by an Xplornet Reset representative. This button is used to restore the factory default settings when pressed for more than 5 seconds. -
Page 10: Connecting Your Xplornet Hub
Connecting Your Xplornet Hub The Xplornet Hub is your main connection point for your Xplornet Internet service. These steps will guide you in the setup of the Xplornet Hub. The Xplornet Hub should be the only device directly attached to the Xplornet service modem. -
Page 11: Connect Directly To A Computer
If using a computer, take the yellow cable and connect one end to the Hub 5 router in either one of the four yellow LAN ports and the other end to your Computer’s Ethernet port. If not using a computer, skip this step. -
Page 12: Connect Additional Wi-Fi Units For Whole Home Wi-Fi
Connect additional Wi-Fi Units for Whole Home Wi-Fi This Hub 5 connected to your Xplornet modem will be the “Controller”. All additional units installed on the network will be referred to as “Agents”. There are two ways to set up your Whole Home Wi-Fi. - Page 13 Connect additional Wi-Fi Units for Whole Home Wi-Fi (Cont’d) There might be a popup to add a new “Satellite”, click yes. Otherwise there will be an “Add Satellite” button at the bottom. Follow the prompts > This includes entering the SSID of the AGENT unit.
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Page 14: Change Your Ssid Name And Password
To connect to the Internet, your wireless device looks for your Hub’s unique “SSID” user name. Xplornet provides you with a default SSID username and password, found on the white sticker on the back of your Xplornet Hub. We recommend you change the user name and password. -
Page 15: Connection Troubleshooting
• As much as possible, minimize the number of hard walls/ ceilings between your Hub and other network devices. In addition, wherever the reach of the signal from your Xplornet Wi-Fi Router is not enough, you can always add/connect more Whole Home Wi-Fi units to implement a Whole Home Wi-Fi mesh network, which will allow you to get the strongest signal and best speed available among your connected devices. -
Page 16: Xplornet Hub Wi-Fi Faq's
This will confirm if you have a connection to the Internet. If you are still unable to access the internet, the next step is to bypass the Hub by connecting directly to the Xplornet modem. If you do not have an Internet connection, check that your modem and Internet equipment are properly plugged in and connected. -
Page 17: Router Features
Router Features • Gigabit Wi-Fi: Wi-Fi 802.11ac upgraded network protocol that delivers improved speeds, Wi-Fi performance, and better range • Dual Band Wi-Fi – Provides both 2.4 and 5 GHz • GB Ethernet Port – 1GB LAN Ethernet port for home networking •... -
Page 18: Xplornet Home Phone
511 – Road Conditions / Traffic Advisory Information on transportation and infrastructure to guide your travel plans 611 – Xplornet Direct Support Helps you contact Xplornet directly and (like 911) will work even if Xplornet Home Phone is suspended 711 – TDD / TTY Services... -
Page 19: Troubleshooting For Home Phone
Xplornet Voice Over IP (VOIP) phone • Ensure that you have plugged the correct cables into the ports of the • The Xplornet Hub should be the only device directly connected to your modem • Be sure to go through the Xplornet Activation Portal to activate your Home Phone service •... - Page 20 Local Number Portability form which is included in your welcome email. Once complete, sign the completed Letter of Authorization and then fax to 1-866-485-4156 or email a picture or scanned copy to csg@corp.xplornet.com and we will complete the port in 15 business days or under.
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Page 21: Important 9-1-1 Emergency Services
9-1-1 emergency calls. Limitations of liability Please carefully read Xplornet’s terms of service related to 9-1-1 service detailed http://www.xplornet.com/legal/xplornet-e911-terms/ X P L O R N E T H U B... -
Page 22: About Xplornet
Our customers live in the farthest reaches of the country and just outside of major urban centres, and through our coast-to-coast network of local dealers, we connect them to all that the Internet offers. Xplornet is high- speed Internet – for all of Canada. - Page 23 NOTES...
- Page 24 WPA2™, Wi-Fi CERTIFIED Passpoint™, Passpoint™, Wi-Fi CERTIFIED Miracast™, Wi-Fi ZONE™, WiGig CERTIFIED™, Wi-Fi Aware™, the Wi-Fi Alliance logo, and the WiGig CERTIFIED logo are trademarks of Wi-Fi Alliance. Xplornet® is a trademark of Xplornet Communications Inc. © 2021 Xplornet Communications Inc.