Basler Vision Technologies A202k User Manual page 112

Troubleshooting
9 How often did/does the prob-
lem occur?
10 How severe is the problem?
11 Did your application ever run
without problems?
12 Parameter set
It is very important for Basler technical support to get a copy of the exact camera parameters
that you were using when the problem occurred.
To make a copy of the parameters, open the parameter set in the CCT+ and save or dump
the settings to a file. Send the generated file to Basler technical support.
If you cannot access the camera, please try to state the following parameter settings:
Video data output mode:
Exposure time control
mode:
Exposure time:
Gain:
Offset:
13 Live image/test image
If you are having an image problem, try to generate and save live images that show the prob-
lem. Also generate and save test images. Please save the images in BMP format, zip them,
and send them to Basler technical support.
6-8
DRAFT
Once.
Regularly when:
Occasionally when:
Camera can still be used.
Camera can be used after I take this action:
Camera can no longer be used.
Yes
Every time.
No
BASLER A202
k