Ventilation Information; Malfunction Or Failure; Troubleshooting - Worcester Greenstar 8000 Life User Instructions

Malfunction or failure

Minimum clearances
Description
X Appliance width
Y Appliance height
Z Appliance depth
Installation/Maintenance
1 Overall clearance height
2 Overall clearance depth
3 In front of appliance
4 Overall clearance width
5 Above the appliance
6 Either side of appliance
7 Below the appliance
8 Compartment depth
9 Appliance to removable door
Table 6
[*] Height for either 60/100 flue or 80/125 flue
8.2

Ventilation information

The air supply must not be restricted or contaminated.
Ventilation considerations
▶ Do not place objects to hinder the air circulation required by the
appliance.
▶ The installation premises may require ventilation to be fitted
according to its features or use.
9 Malfunction or failure
If you believe there is a problem with your central heating or hot water
supply, before you contact your installer/maintenance engineer and
report the error and appliance type carry out the following checks.
Basic checks
Some items to check before placing a call are:
• Is the electrical power switched on to the appliance?
• Is the programmer/timer set to ON or in an ON period?
• Is the room thermostat set too low?
• Is the cylinder thermostat (if fitted) set too low?
• Is the cold water main turned on?
• Sealed heating system:
– Is the static system pressure (when appliance is cold) between
1 and 1.5 bar?
• Do you have gas?
– Are other gas appliances working, gas cooker/hob for example?
– Has your credit run out on your gas pre-payment meter?
Details of your installer should be available in the Commissioning
Checklist or can be recorded in the following section.
10
Installer/maintenance engineer
Dimensions [mm]
Installer/maintenance engineer details
440
Engineer name:
780
365
Company
name:
1,150/1,190*
Company
965
address:
450
450
170/210*
Telephone:
5
200
Email:
385
20
Table 7
Worcester, Bosch Group
The appliance is supported in the UK and Eire by Worcester, Bosch
Group.
Specialist service engineers are available to attend an appliance
breakdown.
Invoices for attendance and repair work carried out on this appliance by
any third party will not be accepted.
• No charge will be made for parts and/or labour providing:
– The appliance fault is found and the appliance is within the
• A call-out charge will be made where:
– The appliance is outside the guarantee period or has not been
– Our Field Service Engineer finds no fault with the appliance.
– The cause of breakdown is misuse or with other parts of your
No appliance fault is found on over 30% of all service calls.
▶ In the case of a suspected fault, refer to the basic checks earlier in this
section.
In the event of an appliance fault or breakdown please contact
Worcester, Bosch Group appointments team on 0330 123 9339. Your
advisor will arrange for an engineer to call with the minimum of delay;
under normal circumstances this will be from 1‒3 working days
(excluding weekends and bank holidays) for priority breakdown
situations (no hot water and/or heating).
9.1
If there is fault in the system, there will be a message shown on the
display. The cause of the fault is coded (e.g. fault code 232).
▶ Press the  and  keys together until fault disappears.
The appliance starts up again and the current supply temperature is
displayed.
If a fault persists:
▶ Contact the contractor or the customer service.
▶ Provide them with the displayed fault code and the device data
( table 2).
guarantee period. Reasonable evidence of this must be supplied
on request. i.e. a completed Commissioning and service record
and has been regularly serviced at least once a year.
serviced in accordance with the manufacturers instructions.
plumbing/heating system, or with equipment not supplied by
Worcester, Bosch Group.

Troubleshooting

Greenstar 8000 Life – 6720883873 (2021/05)