Sungale Cloud Frame CPF1032 User Manual page 42

6. What to do when I got message "This frame is already registered by another
user" message?
Sometimes retailers resell returned goods, and you might get a device that is previously
registered by another user. But don't worry we can remove previous registration for you,
please send a picture with the frame showing the serial number, and a copy of your
purchase receipt, we'll remove previous registration for you as soon as possible.
7. Why does my cloud frame "Turn off" after a while?
Your frame will not turn off by itself, it'll go to sleep according to the cloud setting. You
can adjust how long your frame goes to sleep. Simply login to your Sungale cloud app,
tab "Manage Frame" from the menu options, and tab the settings icon of your frame to
go to your frame settings.
Then adjust the sleep in settings to your desired time, and save the setting. Your cloud
frame will pick up the change shortly.
8. Can I send videos to my cloud frame?
The Sungale cloud does not support sending cloud videos yet. But you can access
videos on other online app, or insert a SD card, to access from the Local Video section.
9. My account password isn't working, what can I do?
You can reset the password by clicking the Forgot Password link at the Sungale cloud
app login interface. Or you could email support@sungale.com to have it reset.
10. Pictures showing sideways or upside-down on frame
Please delete the wrong photos, then, re-upload on cloud frame website or via app.
11. Frame showing "Wififrame has stopped" message frequently
It happens for too many pictures been pushed at once meanwhile the Wi-Fi connection
is not good. We would like to suggest you to split the pictures into smaller slide shows,
and push one by one, it is better to wait for one slideshow fully shown, then push another.
Troubleshooting
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