Samsung Galaxy Z Flip 5G Notes On Usage page 49

■ Free-of-charge...repair...warranty ...
1. When you contact the repairs help desk, have the
serial number (IMEI number) ready. You can find the
serial number (IMEI number) on the product or on a
sticker attached the box the product is sold in.
2. If this device malfunctions during the warranty
period and during normal use that follows the
precautions listed in the instruction manual, au will
repair the device for free.
3. Repairs will not be free of charge in the following
cases, even during the warranty period. (Or repair
may not be possible.)
a If you did not follow the instruction manual and
use the device correctly.
b If the device broke or was damaged by
unauthorized repairs or modifications.
c If you had the device repaired at a facility that is
not an authorized repair facility as designated by
au.
d If the device breaks or is damaged due to an
accident or your own negligence when you are
using or handing the device. Alternatively, there
are indications that the device was dropped, got
wet, damp, or the like.
e If the device breaks or is damaged due to natural
disasters, such as earthquakes, wind and flood
damage, fire, damage from salt, or abnormal
voltage.
4. Depending on how damaged the device is, repair
may not be possible.
5. The Company assumes no responsibility for any
damages or losses due to faults with the device.
6. The Company assumes no responsibility if an
accident occurs in the event that you connect a
device that is not designed to be used with this
device.
7. The company does not offer on-site repairs.
8. This warranty is valid only in Japan.
* This warranty guarantees free repair based on
the period and conditions listed above. Therefore,
customers' legal rights against the issuer of this
warranty and other business are not restricted by
this warranty.
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