Samsung Galaxy Z Flip 5G Notes On Usage page 48

After-sales...service
■ When...asking...for...repair ...
For repair, contact Repair and Delivery Support
Center.
During...the...
warranty...
period
Outside...the...
warranty...
period
* The warranty is valid for one year from the day that you
first buy the product.
• Before handing in the product for repair, make a
backup of the contents of memory since they may
disappear during repair. Note that the Company
shall not be liable for any damages and loss of
income should the contents of memory be altered
or lost.
• Recycled parts that meet the Company's quality
standards are sometimes used for repair.
• Collected au device by Replacement device delivery
service which you used before are recycled to cell
phones for replacement after repairs. Also replaced
parts by au after-sales service are collected
and recycled by KDDI. They are not returned to
customers.
• The product which is processed, remodeled,
analyzed (including by modifying or analyzing
the software (including by rooting etc.), reverse
engineering, decompiling), or repaired by an
unauthorized repair office is not covered by the
warranty and repair may be refused.
• The battery in the product is a consumable item
and is not covered by the warranty.
• Accessories and samples other than the product
main unit are not covered by the free-of-charge
repairs warranty.
■ Performance...parts...for...repair ...
The Company retains performance parts for repair
of the Galaxy Z Flip 5G main unit and its peripherals
for four years after discontinuation of production.
"Performance parts for repair" refers to parts required
for maintaining the functions of the product.
46
Appendix
Repairs will be done based on the
terms of services of the free-of
charge repair warranty described.
We shall repair the product for a
charge as requested by the customer
if repair renders it usable.