Troubleshooting; Common Problems - Gainscha GS-2208D Series User Manual

6. Troubleshooting

6.1 Common Problems

The following guide lists the most common problems that may be encountered when
operating this bar code printer. If the printer still does not function after all suggested
solutions have been invoked, please contact the Customer Service Department of your
purchased reseller or distributor for assistance.
Problem
Power indicator does
not illuminate.
Out of paper
Paper jam
Unable to print
Poor print quality
Possible Cause
⚫
The power cord is not properly
connected.
⚫ The printer power switch is not
turned on.
⚫
Out of paper.
⚫
The paper installation path is
incorrect.
⚫
Gap / black mark sensor detection
is incorrect.
⚫
Gap / black mark sensor detection
is incorrect.
⚫
The label size is set incorrectly.
⚫
Label may be blocked inside the
printer.
⚫
Cable is not well connected to
serial or USB interface or parallel
port.
⚫
media is loaded incorrectly.
⚫
Plug the power cord in printer and
outlet.
⚫
Switch the printer on.
⚫
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Recovery Procedure
Install new paper.
Follow the steps for installing the
paper to reinstall.
Recalibrate the label sensor.
Recalibrate the label sensor.
Set the correct label size.
Cleaning the inside of the printer.
Re-connect cable to interface.
Change a new cable.
Clean the print head.
The print density
incorrect.
Print head's harness connector is
not well connected with printhead.
Turn off the printer and plug the
connector again.
Please confirm whether the
connection cable of the stepping
motor is connected correctly
Reload the supply.
setting is