Product Disposal; Guarantee - BT Videophone 1000 User Manual

54 General information
Product disposal instructions
for business users
•
Business users should contact their
suppliers and check the terms and
conditions of the purchase contract
and ensure that this product is not
mixed with other commercial waste
for disposal.
•
If you experience any problems,
please call the Helpdesk on 0800
028 3228

Guarantee

Your BT Videophone 1000 is
guaranteed for a period of 12
months from the date of purchase.
Subject to the terms listed below,
the guarantee will provide for the
repair of, or at BT's or its agent's
discretion, the option to replace the
BT Videophone 1000 or any
component thereof, which is
identified as faulty or below
standard, or as a result of inferior
workmanship or materials. Products
over 28 days old from the date of
purchase may be replaced with a
refurbished or repaired product.
The conditions of this
guarantee are:
•
The guarantee shall only apply to
defects that occur within the 12
month guarantee period.
•
Proof of purchase is provided.
•
The equipment is returned to BT or
its agent as instructed.
•
This guarantee does not cover any
faults or defects caused by
accidents, misuse, fair wear and
tear, neglect, tampering with the
equipment, or any attempt at
adjustment or repair other than
Videophone 1000 – Edition 3 – 26.05.06 – 7351
through approved agents.
•
This guarantee does not affect your
statutory rights.
Within the 12 month
guarantee period:
Prior to returning your product,
please read the Help section
beginning on page 51 or contact
the Helpdesk on 0800 028 3228 for
assistance. In the unlikely event of a
defect occurring, please follow the
Helpdesk's instructions for
replacement or repair.
Outside of the 12 month
guarantee period:
•
If your product needs repair after
the guarantee period has ended,
the repair must meet the approval
requirements for connection to the
telephone network.
•
We recommend that you contact
BT's approved repair agent
Helpdesk Solutions on 08702
405029 or a local qualified repairer.
Returning your phone
If the Helpline is unable to remedy
your problem they will ask you to
return the product. Where possible,
pack the product in its original
packaging. Please remember to
include all parts, including the
power supply unit.
(Please note that we cannot take
responsibility for goods damaged in
transit.) Please obtain and keep
proof of posting from the Post
Office.