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Troubleshooting
Before calling Technical Support, please check the following points; you may be able to solve any
problem yourself.
Problem
The sound of flowing liquid may be
heard.
There is frost on the unit.
The compressor cannot be heard but
the freezer inner temperature reads
normally.
Compressor does not work.
The unit is excessively noisy.
The compressor may be heard
working constantly.
Technical Support: 01455 555340 (UK)
Solution
This is the refrigerant circulating and is part of
normal operation.
A little frost develops if the ambient humidity is high.
Wipe away with a soft cloth.
This is part of normal operation. High levels of
insulation means that the compressor may not need
to operate for long periods.
1. Check the power cable is con nected and the
socket is switched on.
2. Check the fuse and replace with a fuse of a similar
rating if necessary.
3. Check the power switch is in the ON position and
the thermostat is on the correct setting.
Check the floor is level and the unit is securely
positioned.
If the temperature inside is too high, this constant
running of the compressor may be explained by:
1. Warm items being placed into the unit. Ensure
warm items are never placed into the unit.
2. The doors are not being closed properly. Always
ensure the doors are closed securely.
3. A build-up of ice on the evaporator. Defrost the
freezer regularly.
If the temperature inside is correct, then this
constant running may be due to:
1. The ambient temperature is too high. If possible
try to move the unit to a cooler location, or out of
direct sunlight.
2. The thermostat is set too low. Check and adjust
as necessary.
3. The thermostat is not working correctly. Refer to
an engineer.
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