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Troubleshooting
Before calling for after-sales service, please check the following points; you may be able to solve
any problem yourself.
Problem
Solution
The appliance does not work.
• Check that the unit is plugged in and switched on.
• Check for power failure, low voltage, or tripped
circuit breaker.
There is an unpleasant odour.
• Strong-smelling foods should be wrapped closely.
• Check if foods are out of date or mouldy.
• Clean the interior
The compressor may be heard
• It is normal for the freezer to operate for longer
working constantly.
where the ambient temperature is higher.
• Do not load the freezer with too much fresh
contents at one time.
• Do not put hot food into the unit. Wait for it to
cool to room temperature first.
• The lid is being opened too often
• There is a thick frost layer. Defrost the appliance.
The light does not work
• Check that the unit is plugged in and switched on.
• Check the light for damage.
The lid cannot be closed properly
• Check that contents are not obstructing proper
closure of the lid.
• Check the unit is not overfilled.
• Check that the unit is level and stable.
The unit is excessively noisy.
• Check that the unit is level and stable.
• Check the contents for loose items that may be
vibrating against the interior walls.
Temporary difficulty in opening the lid
• After opening the door there will be a difference
in internal pressure which may result in temporary
difficulty in opening the unit. This is normal.
The cabinet is warm to the touch
The freezer enclosure may emit heat during operation
specially in summer. This is part of normal operation.
There is condensation on the exterior
Condensation may be seen on the exterior surface
of the freezer
when the ambient humidity is high. This is a normal
phenomenon, and any condensation may be wiped
away with a clean cloth.
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Tips for energy saving
• Try not to open the lid too often, especially when the weather is humid and hot. If you open
the door, close it as soon as possible.
• Ensure the appliance has sufficiently ventilation, including adequate air circulation behind the
appliance.
• Before loading the appliance with fresh food, ensure it is cooled to room temperature.
• A build-up of ice and frost will increase energy consumption, so clean the appliance as soon
as the layer is 3-5 mm thick.
• If the unit has an external condenser, the back wall should be clean and free of dust or dirt.
• The appliance should be located in the coolest area of the room, away from heat producing
appliances or heating ducts, and out of direct sunlight.
• Allow hot foods to cool to room temperature before placing in the appliance. Overloading
the appliance forces the compressor to run longer. Foods that freeze too slowly may lose
quality, or spoil.
• Be sure to wrap foods properly, and wipe containers dry before placing them in the appliance.
This cuts down on frost build-up inside the appliance.
• Organise and label food to reduce openings. Remove only as many items as needed at any
one time, and close the door as soon as possible.
Disposal
Old units still have some residual value. An environmentally friendly method of disposal will
ensure that valuable raw materials can be recovered and used again. The refrigerant used in
your unit and insulation materials require special disposal procedures. Ensure that none of the
pipes on the back of the unit are damaged prior to disposal. Up to date information concerning
options of disposing of your old unit and packaging from the new one can be obtained from your
local council office.
When disposing of an old unit, break any locks or latches and remove the door as a safeguard
to prevent children becoming trapped.
CORRECT DISPOSAL OF THIS PRODUCT
This marking indicates that this product should not be disposed with other
household wastes throughout the EU. To prevent possible harm to the
environment or human health from uncontrolled waste disposal, recycle
it responsibly to promote the sustainable reuse of material resources. To
return your used device, please use the return and collection systems or
contact the retailer where the product was purchased. They can take this
product for environmental safe recycling.
For more information, please contact your local authority or the retailer where you purchased
the product.
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