IPWireless 1B User Manual
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IPWireless 1B User Manual

Broadband modem
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IPWireless Broadband Modem
1B User Guide
Version 1.0
June 29, 2001
I P Wi r e l e s s B r o a d b a n d M o d e m U s e r G u i d e
1

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Summary of Contents for IPWireless 1B

  • Page 1 IPWireless Broadband Modem 1B User Guide Version 1.0 June 29, 2001 I P Wi r e l e s s B r o a d b a n d M o d e m U s e r G u i d e...
  • Page 2 Information in this document and the products described are subject to change without notice. © 2000-2001 IPWireless, Inc. All rights reserved. Reproduction, alteration, or distribution in any manner whatsoever without the written permission of IPW ireless Inc., is strictly forbidden.

  • Page 3: Table Of Contents

    Other Informational Material ...........................9 Key Areas on Your IPWireless Broadband Modem ..................10 Chapter 3 – Installation and Registration ............12 Support the IPWireless Broadband Modem Using the Built-in Stand ............12 Connect the AC Power Adapter ........................13 Find the Best Radio Signal ..........................13 Install the IPWireless PC Software ........................15...
  • Page 4 Appendix A – Troubleshooting Tips .................30 Troubleshooting Tips............................30 ..........30 OWER BUTTON IS ON BUT THE DISPLAY DOES NOT ILLUMINATE IGNAL ING INDICATORS ARE ILLUMINATED ON THE IRELESS ROADBAND ODEM .................................30 DISPLAY ............31 NLY ONE OR TWO SIGNAL STRENGTH RINGS ARE ILLUMINATED ..........31 IRELESS ROADBAND...

  • Page 5: Introduction

    IPWireless Broadband Modem. The design of the IPWireless Broadband Modem is based on the standards of the latest third generation cellular communication technology, commonly known as 3G technology.

  • Page 6: Chapter 1 - Safety And Care Instructions

    Chapter 1 – Safety and Care Instructions Before using your IPWireless Broadband Modem for the first time, please read and follow all warnings, safety, care, cleaning, and operating instructions on the IPWireless Broadband Modem label and in this guide. These guidelines will help protect your IPWireless Broadband Modem from potential damage and ensure your personal safety.

  • Page 7: Exposure To Radio Frequency Signals

    Do not allow liquids to spill on or into the IPWireless Broadband Modem. Do not expose the IPWireless Broadband Modem to extreme hot (over 131° F) or cold (under 14° F) temperatures. Do not leave the IPWireless Broadband Modem in a motor vehicle parked in direct sunlight for more than fifteen minutes.

  • Page 8: Care And Cleaning Guidelines

    IPWireless Broadband Modem. These items may scratch the surface or damage the interior components of the IPWireless Broadband Modem. To avoid the risk of electric shock, always unplug the IPWireless Broadband Modem from the AC power outlet before cleaning it.

  • Page 9: Chapter 2 - Getting Started

    120V or 240V AC power outlet. The pin end of the power cable plugs into the power jack located on the side of the IPWireless Broadband Modem. Do not use any power adapter other than the one provided with your IPWireless Broadband Modem.

  • Page 10: Key Areas On Your Ipwireless Broadband Modem

    (2 Ovals) ! Battery Indicator (6 Bars) The six battery bars at the top of the IPWireless Broadband Modem display indicate the charge level. When the battery is fully charged, all six bars will be fully illuminated. Each bar represents a sixth of the charge available. The bar indicating the highest charge is on the far right, and the bar indicating the lowest charge is on the far left.
  • Page 11 Place the antenna in the vertical position (as shown in Figure 1) when the IPWireless Broadband Modem is in use, and in the down position (adjacent to the body of the IPWireless Broadband Modem) when not in use.

  • Page 12: Chapter 3 - Installation And Registration

    1. Insert your index finger into the slot at the top of the battery cover. 2. Gently pull the stand toward you until it locks in position. See Figure 2 below. 3. Set the IPWireless Broadband Modem on a flat surface, such as a desk or windowsill, but avoid direct sunlight. Figure 2...

  • Page 13: Connect The Ac Power Adapter

    Connect the AC Power Adapter 1. Plug the pin end of the power cable into the DC power jack located on the side of the IPWireless Broadband Modem as shown in Figure 3 below. Figure 3 Note : Before connecting your IPWireless Broadband Modem to a power source in the next step, you may want to consider using a power surge protector.
  • Page 14 4. The IPWireless Broadband Modem will ‘search’ for a base station, in a manner similar to a cellular phone. When the modem is searching, the four outside spirals in the center of the display will illuminate in a clockwise direction. Each spiral will illuminate for one second on and three seconds off during the base station search process.

  • Page 15: Install The Ipwireless Pc Software

    You may purchase such support from Netscape by accessing the following web site: http://help.netscape.com The IPWireless PC Software employs an InstallShield Wizard that will guide you through the installation process. You will be asked to make selections on some of the installation screens.
  • Page 16 Wizard will now guide you through the installation screens described on the following pages. Follow the on-screen prompts to complete the installation. 2. Welcome to the InstallShield Wizard for IPWireless PC Software - The InstallShield Wizard will prompt you through each step of the installation process.
  • Page 17 Custom – This is the middle level of software installation. It includes everything you need to use the IPWireless Broadband Modem, but does not include Adobe Acrobat Reader. Choose this Setup Type if you have disk space limitations.
  • Page 18 Figure 6 9. Select a Program Folder - The IPWireless PC Software and the other items you selected will install on your computer in the program folder you selected previously. A shortcut icon labeled IPWireless 3G Modem Dialler also installs on your desktop for quick access to the Internet. Note: If you subsequently delete, move, or rename the original file, the shortcut will no longer work.

  • Page 19: Cable Connection Between The Modem And The Computer

    Cable Connection between the Modem and the Computer There are two possible cable connections supported by the IPWireless Broadband Modem; USB or RS-232 (Serial). I P Wi r e l e s s B r o a d b a n d M o d e m U s e r G u i d e...

  • Page 20: Usb Cable Connection

    IPWireless Broadband Modem is being detected. After the plug and play is finished, click the ‘OK’ button and connect the USB Cable.
  • Page 21 3. The Windows Modems Properties screen will display. See Figure 8 below. Figure 8 4. Click on the Add button to add the IPWireless Broadband Modem. 5. The Configure the Modem screen will display and guide you through the process. See Figure 9 below. For more information, click on ‘View the Driver Installation Help’.

  • Page 22: Perform Registration

    2. The Internet browser that you selected previously will launch and display the New Customer Registration web page on the IPWireless Registration web site. Note: If a connection cannot be made, the IPWireless PC Software will timeout and display a message indicating that the connection failed. If this happens, see the Troubleshooting Tips in Appendix A.
  • Page 23 6. Registration: Select Username & Password - Select your Service Level. Click the down arrow on the service level field to make your choice. Information about Service Levels can be found on the IPWireless web site: www.ipwireless.com 7. Type in a User Name and Password for your account.

  • Page 24: Adobe Acrobat Reader Installation

    Adobe Acrobat. Windows Operating System Patches Due to the high data speeds that the IPWireless Broadband Modem can work at, in order to achieve these rates may require a Windows Operating System patch to be applied. It is recommended that the windows operating system patch is applied.
  • Page 25 These settings will only be used by the operating system the next time the computer is rebooted. At the very end of the IPWireless PC Software installation it is advised that you reboot the computer so that the changes applied to the computer during the installation can take effect.

  • Page 26: Chapter 3 - Connect To The Internet

    IPWireless Broadband Modem and IPWireless PC Software from the IPWireless web site. To start the IPWireless PC Software, go to your desktop and double click on the icon labeled ‘IPWireless 3G Modem Dialler’, as shown below, Fig 10.
  • Page 27 Access Network Parameters - The current version of the IPWireless PC Software only supports ipwireless.com as the network operator. This is shown in the drop down list. The other two parameters are the user access name and access password. These parameters are set automatically during the registration procedure, and the user should have no need to modify them manually.

  • Page 28: Establishing The Connection To The Internet

    File Transfer Protocol (FTP) link to the IPWireless web site. Once complete, the new image is then available on the PC hard disk, and may be transferred to the IPWireless 3G modem by clicking on the “Upgrade UE” button (remember to Disconnect from the Internet before attempting the upgrade).
  • Page 29 (b) Click the IPWireless 3G Modem icon on the taskbar to restore the main screen, then click the Disconnect button. (c) Close the IPWireless 3G Modem application by clicking the X button in the top right corner of the window...

  • Page 30: Appendix A - Troubleshooting Tips

    IPWireless Broadband Modem may create an unsafe condition. If your trouble is not listed in this section, call IPWireless Technical Support. The technical support representative will ask for your name, your location, your phone number, the serial number located on the back of the IPWireless Broadband Modem, and any error messages that may have displayed.

  • Page 31: Only One Or Two Signal Strength Rings Are Illuminated

    2. If this is the first time you have tried to use the IPWireless Broadband Modem and you do not see any signal strength rings illuminated, try repositioning the modem to see if the center ring (or dot) signal strength indicator appears.

  • Page 32: Registration Fails Because The Pc Does Not Accept "Cookies

    When you register with the ISP, you provide a username and password that the IPWireless network uses to identify you when you connect. For your convenience, these attributes are stored within the PC so that you do not need to enter them manually. The registration server sends a small file, called a cookie, to your PC.
  • Page 33 3. If the IPWireless Broadband Modem still does not respond, try restarting the PC and then restart the IPWireless PC Software application. Occasionally, the PC COM port that the IPWireless PC Software and the IPWireless Broadband Modem are using can become “locked up” and cannot be freed until the PC is restarted.

  • Page 34: Appendix B - Battery Information

    USB connection or the AC Adapter. The six battery bars at the top of the IPWireless Broadband Modem display indicate the charge level. When the battery is fully charged, all six bars will be fully illuminated. Each bar represents a sixth of the charge available.

  • Page 35: Appendix C - Frequently Asked Questions

    Appendix C – Frequently Asked Questions Q. H OW DO CHANGE MY PASSWORD A. Call IPWireless Customer Service. Q. H OW DO CHANGE MY ADDRESS AND PHONE NUMBER A. Call IPWireless Customer Service. Q. W HERE CAN FIND A COVERAGE MAP A.
  • Page 36 A. Using the IPWireless 3G Modem Dialler, establish a connection to the internet. On the IPWireless 3G Modem Dialler change to the Tools tab, and press the button labeled “Check WWW for Software Upgrade”. This will automatically check to see if there is a newer version of software, and if one is available it will be automatically downloaded to the computer with the progress of the download being displayed using the sliding bar.
  • Page 37 Q. H OW DO INSTALL MY ODEM ON A DIFFERENT COMPUTER A. If you have already installed your modem on ONE PC and wish to use it on a SECOND PC or laptop, insert the Installation CD into the second PC and run the installation software.

  • Page 38: Appendix D - [Technical Specifications]

    Appendix D – [Technical Specifications] Physical Height (antenna down) ....... 150 mm (5.91 inches) Width..........130 mm (5.122 inches) Depth ..........30 mm (1.182 inches) Weight ......... 250 grams (8.825 ounces) Indicators Signal (5 rings)..............Power.................. Online ................. Battery……………………………………………………………….. Transmit ................Receive ................
  • Page 39 Temperature: Normal......+15 ° C to +35 ° C (59 ° F to 95 ° F) Extreme (short periods) -10 ° C to +55 ° C (14 ° F to 131 ° F) Storage ......-20 ° C to +65 ° C (-4 ° F to 149 ° F) Relative humidity: Operating ..........

  • Page 40: Regulatory Information

    Regulatory Information Your IPWireless Broadband Modem may cause TV or radio interference (e.g., when using the modem in close proximity to a TV or radio receiver). The FCC/Industry Canada can require you to stop using the modem if such interference cannot be eliminated. If...

  • Page 41: Technical Support

    Technical Support If you need assistance, contact IPWireless Technical Support in any of the following ways: For Canada, USA and Mexico: Telephone: Customer Service: [1-800-xxx-xxxx] Technical Support: [1-800-xxx-xxxx] Email: [techsupport@ipwireless.com] [xxx- xxx-xxxx] Fax: Mail: IPWireless Technical Support For Rest of the World:...

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