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IPWireless AN User Manual

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Installing and Using Your Broadband Wireless Modem
3 G M o d e m M o d e l A N U s e r ' s G u i d e

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  • Page 1 Installing and Using Your Broadband Wireless Modem 3 G M o d e m M o d e l A N U s e r ’ s G u i d e...
  • Page 3 I P W I R E L E S S , I N C . 3G Modem User’s Guide Model AN...
  • Page 4 © IPWireless, Inc. http://www.ipwireless.com/ All Modems and Materials are Property of IPWireless Inc. San Bruno, CA...
  • Page 5 Reproduction in any manner whatsoever without the written permission of IPWireless Inc., is strictly forbidden. Trademarks used in this text: the IPWireless logo, icon, and Broadband Wireless Modem are trademarks of IPWireless, Inc; Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

  • Page 7: Safety Instructions

    RF Safety Information To comply with FCC radio frequency exposure guidelines set forth in 47CFR1.1307 and 1.1310 a minimum separation distance of 20 cm (8 inches) is required between the Model AN modem and all persons. FCC Radio Frequency Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules.

  • Page 8: When Using Your Modem

    1. This device may not cause harmful interference When Using Your Modem The following guidelines should be observed when using the modem: Air vents are included on the back, top, and bottom of your modem for the purpose of providing air ventilation. Make sure these air vents are clear of any obstructions.
  • Page 9 Do not attempt to disassemble the modem; doing so will void the warranty. The modem does not contain consumer serviceable components. Service should be performed only by an IPW Wireless Employee during the Beta Trial. Note that the Modems remain Property of IPWireless of San Bruno, CA .

  • Page 11: Table Of Contents

    To Install the Computer Interface Cable ........7 To Install the Modem and Cradle ..........7 CD Installation ..............9 IPWireless Registration ............19 To Remove the Installed Software ......... 25 To Upgrade the Installed Software ......... 25 C h a p t e r 3 . U s i n g t h e I P W i r e l e s s P C S o f t w a r e ... 26 A p p e n d i x A .
  • Page 12 A p p e n d i x B . T e c h n i c a l S p e c i f i c a t i o n s ......40 v i i i T a b l e o f C o n t e n t s...

  • Page 13: Introduction

    These modems transmit and receive data at as maximum of 56000 bits per second (56Kbps). Your new modem accomplishes the same task at an astonishing speed of 1 million bits per second (1Mbps) and operates within the 2.5-2.7 frequency band.

  • Page 14: Package Contents

    Installation CD The installation CD includes the IPWireless PC Software, Internet browser software, Adobe Acrobat Reader, and a PDF version of this guide. If your computer is already installed with a browser software or Adobe Acrobat Reader, disable these options during the CD installation process.

  • Page 15: Key Areas On Your Modem

    Key Areas on Your Modem The figure below identifies key areas on the Broadband Wireless Modem. Please review the information before you begin the installation. Stat us Window - SIGNAL (4 amber LEDs): Indicates quali ty of received Front View signal.

  • Page 16: Installation Overview

    Installation Overview The figure below shows an example of the installation when installing the modem in either the desktop arrangement or mounted on a wall or other type of supporting structure. Computer Modem To 120V AC S I G N A L...

  • Page 17: To Connect The Ac/Dc Power Adapter

    This chapter explains how to install and use your modem. You’ll find instructions that explain how to: Connect the AC/DC power adapter. Place the modem in an area that provides the best radio signal. Connect the computer interface cable. Install the modem in either the desktop or wall arrangement using the provided cradle and mounting hardware.

  • Page 18: To Find The Best Radio Signal

    Interface Panel Connect or for AC/DC Power Adapter Connect or for USB Computer In terf ace Cable Back Vie w of M odem : When connecting your modem to a power source in the next step, you Note may want to consider using a power surge protector. A power surge protector is designed to protect electronic devices from electrical surges that may damage your computer or modem.

  • Page 19: To Install The Computer Interface Cable

    St a t u s W in d ow SIGN AL Indicates strongest signal. POWER ONLINE Indicates strong signal. TRANSMIT RECEIVE The number of illuminated indicator lights indicate signal strength. To Install the Computer Interface Cable Connect the 20-pin connector on the interface cable in the USB connector on the back of the modem.
  • Page 20 Front View Back View Cradle Check that there is enough space (six inches minimum) around the modem for proper air ventilation. Objects should not obstruct the air vents on the back and top of the modem. Continue with the instructions in the paragraph “CD Installation”.

  • Page 21: Cd Installation

    Internet Explorer Netscape Navigator The IPWireless PC Software is used with your modem to access the Internet. The installation process allows you to choose which software items will install on your computer. If your computer is not installed with internet browser software, make sure to include either Internet Explorer or Netscape Navigator in the installation.
  • Page 22 IPWireless Registration Web page o Quick Installation Guide At the end of the installation process, the newly installed IPWireless PC Software can be invoked in order to perform user registration. This IPWireless PC Software will communicate with the IPWireless 3G Modem and connect you to the IPWireless registration web page using your selected internet browser.
  • Page 23 If your computer does not have Internet browser software installed, make sure to include either Internet Explorer or Netscape Navigator in the installation, otherwise you may use your existing browser B e t a T r i a l – 3 G M o d e m U s e r ’ s G u i d e...
  • Page 24 The use of the IPWireless 3G Modem is subject to agreeing to the Licence Agreement, which can be viewed in the display window. The installation of the IPWireless PC Software will only proceed if you accept the License Agreement. C h a p t e r 2 . I n s t a l l a t i o n a n d R e g i s t r a t i o n...
  • Page 25 IPWireless 3G Modem. The IPWireless PC Software and other items you selected will install on your computer in the selected program folder. An icon also installs on your desktop for easy access to the Internet and IPWireless PC Software.
  • Page 26 The options that have been selected during installation will be displayed before any files are copied from the installation CD. To confirm the information press Next. All the options for installing have now been made and the InstallShield will copy the necessary files to your computer C h a p t e r 2 .
  • Page 27 The software has now been copied to your PC. The installation will now proceed with the modem detection, configuration and user registration. B e t a T r i a l – 3 G M o d e m U s e r ’ s G u i d e...
  • Page 28 If the installation fails to detect an IPWireless 3G Modem installed, it will present the following screen and will ask for a modem entry to be created. Without the modem entry your PC will not be able to communicate with the IPWireless 3G Modem.
  • Page 29 At the end of the CD installation, the InstallShield software will ask if you wish to connect to IPWireless, this will use the newly installed PC Software application which will start and the Network screen will be displayed which shows the default access user name and password settings used for the registration process on the IPWireless web site.
  • Page 30 IPWireless Registration web site. The registration instructions in described in the following section. If a connection cannot be made, the IPWireless PC Software will timeout and display a message indicating the connection attempt has failed. In this case, you will have the option of trying to connect again.

  • Page 31: Ipwireless Registration

    IPWireless Registration To register with IPWireless you will need to create a new account. The IPWireless PC Software will detect that no account exist on the PC and will connect to the IPWireless Registration web page To create a new account, click...
  • Page 32 When you have finished entering your personal details, click Continue to display the Registration: Select Username & Password web page C h a p t e r 2 . I n s t a l l a t i o n a n d R e g i s t r a t i o n...
  • Page 33 The required service level must also be selected. The trial only supports the bronze service. Select a service plan and then provide a user name and password for your new account. When you finish, click to display the Continue Payment Details web page. (Not Applicable during Beta Trial) B e t a T r i a l –...
  • Page 34 Trial users do not need to enter any information on the Payment Details page. Pressing Continue will take you to the Registration : Confirm Details web page. C h a p t e r 2 . I n s t a l l a t i o n a n d R e g i s t r a t i o n...
  • Page 35 Verify the information provided earlier is correct. When you finish, click to display the Registration Success web page. Continue B e t a T r i a l – 3 G M o d e m U s e r ’ s G u i d e...
  • Page 36 The registration process is now complete. Either print the web page showing your user name and password or record the information for later use. Close your browser software and return to the CD installation. Click to exit the installation program. Finish C h a p t e r 2 .

  • Page 37: To Remove The Installed Software

    To Upgrade the Installed software To perform an upgrade of the IPWireless PC Software, perform a removal of the Installed Software and then re-install the IPWireless PC Software. B e t a T r i a l – 3 G M o d e m U s e r ’ s G u i d e...

  • Page 38: Chapter 3 . U S I N G T H E I P W I R E L E S S P C S O F T W A R E

    C h a p t e r 3 Using the IPWireless PC Software The IPWireless PC Software is used in conjunction with your modem to access and connect to the IPWireless network, the Internet. The connection process is somewhat similar to using a phone line modem. Beyond this similarity, your new modem is faster when handling data transmissions to and from the Internet.
  • Page 39 : This feature is not currently available. Battery : Click this button to connect to the IPWireless network and Internet. Connect When the tab labeled Devices is clicked, a screen similar to the following appears.
  • Page 40 : If your computer is installed with either an external phone line Select device modem or an onboard modem card, you can use the “Select device” list box to choose which modem you want to connect to the Internet with.
  • Page 41 B e t a T r i a l – 3 G M o d e m U s e r ’ s G u i d e...

  • Page 42: Appendix A . T I P S A N D T R O U B L E S H O O T I N G

    If you have a problem with your modem and nothing presented in this manual solves it, consult the Technical Support information earlier in this manual for instructions on how to contact IPWireless Technical Support. Do not attempt to repair the modem yourself. Any damage you may cause to the modem will not be covered by the limited warranty on your modem.
  • Page 43 Contact IPWireless Technical Support for assistance. Power indicator is on but signal strength indicators are not lit. The modem may not be within the coverage area of the IPWireless network. Try moving the modem to another area to receive the best signal strength.
  • Page 44 3G Modem may not be within the coverage area of the IPWireless network. Try moving the 3G Modem nearer to a window and change its orientation to see if the signal strength is appears. The 3G Modem should be fully functional provided that at least one signal strength indicator is illuminated.
  • Page 45 Confirm that there is an entry for the IPWireless 3G Modem, and that the current consumption is in the range of 50mA to 500mA. If no entry exists for the IPWireless 3G Modem , there is a fault with the USB cable or the 3G Modem itself.
  • Page 46 1. Click the PC Start Button and choose “Settings/Control Panel”. 2. Double click the "Modem" icon from the Control Panel on the PC. 3. Confirm that an entry exists in the list of modems, called “IPWireless 3G Modem” 4. Verify that the “IPWireless 3G Modem” is attached to the COM port associated with your serial cable.

  • Page 47: Other Issues

    If possible, remove any other unrelated modem entries in the list. Plug the serial cable back in, and then manually install the IPWireless modem file (.inf file). This file is present on the installation disk and also usually to be found in the <drive>:\Program Files\IPWireless Inc\IPWireless PC Software directory.
  • Page 48 If you see the error message, “No answer” when a connection to the network is attempted, this may be because the network thinks the user already has an active connection. If this is not the case, it may also occur if the network failed to see the termination message from the previous session (and so thinks the previous session is still active).
  • Page 49 The purpose of the upgrade is typically to supply additional functionality and to provide bug fixes. Subscribers would normally be notified of the existence of an upgrade by checking the IPWireless web site (see the release notes for the actual web site address). One change that could be made to the 3G Modem would be to indicate to the user directly, perhaps by means of a flashing LED, that a new upgrade was available.
  • Page 50 “Upgrade Modem” button. Note that the 3G Modem is unable to receive a new software load from the PC whilst an active connection to the IPWireless still exists, so if an active session is in progress, go to the main screen and click on the Disconnect button before performing the upgrade...
  • Page 51 The download can take a considerable time to complete (up to 45 minutes if the serial cable is used, and about half an hour for the USB cable). The software image is downloaded to the 3G Modem as a sequence of software “records”, and each record must be saved in the 3G Modem non-volatile...

  • Page 52: Technical Specifications

    A p p e n d i x B Technical Specifications Physical Height (antenna down) ......150 mm (5.91 inches) Width .
  • Page 53 Environmental Temperature: Normal ......+15°C to +35°C (59°F to 95°F) Extreme (short periods) ..-10°C to +55°C (14°F to 131°F) Storage .
  • Page 54 A p p e n d i x B . T e c h n i c a l S p e c i f i c a t i o n s...
  • Page 56 San Bruno CA All Materials, Modems, Parts, Information, Surveys, Property of Company Part No. IPW-0029 March, 2001...

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