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IPWireless PCMCIA User Manual

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Wireless Broadband Modem
PCMCIA
User Guide
Version 1.2

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Summary of Contents for IPWireless PCMCIA

  • Page 1 Wireless Broadband Modem PCMCIA User Guide Version 1.2...
  • Page 2 Reproduction, alteration, or distribution in any manner whatsoever without the written permission of IPWireless Inc., is strictly forbidden. Trademarks used in this text: the IPWireless logo, icon, and Wireless Broadband Modem are trademarks of IPWireless, Inc.; Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

  • Page 3: Table Of Contents

    Table of Contents Introduction Technical Support Chapter 1 – Safety and Care Instructions Safety Guidelines for Power Connection Safety Guidelines for the Wireless Broadband Modem Exposure to Radio Frequency Signals Care and Cleaning Guidelines Chapter 2 - Getting Started Key Areas on Your Wireless Broadband Modem Required Equipment Package Contents User Guide...
  • Page 4 Appendix D – Modem Display Warnings Power-On Self Test Failure Software Upgrade Warning Appendix E – [Technical Specifications] Appendix H – Error Messages Microsoft Remote Access Service (RAS) Error Codes Wireless Broadband Modem Extended Errors Regulatory Information North America and Canada Europe Statements of Conformity W i r e l e s s B r o a d b a n d M o d e m U s e r G u i d e...

  • Page 5: Introduction

    Introduction Congratulations on your selection of the Wireless Broadband Modem. Your Wireless Broadband Modem is designed to give you exceptional performance combined with easy installation and operation. Please read all safety and care instructions in Chapter 1 before installing your Wireless Broadband Modem for the first time. The Wireless Broadband Modem is a portable, wireless, cellular device that provides high- speed access to the Internet and offers high-bandwidth data downloads, uploads, and web browsing when connected to networks authorized for use with the Wireless Broadband Modem...

  • Page 6: Chapter 1 - Safety And Care Instructions

    Chapter 1 – Safety and Care Instructions Before using your Wireless Broadband Modem for the first time, please read and follow all warnings, safety, care, cleaning and operating instructions on the Wireless Broadband Modem label and in this guide. These guidelines will help protect your Wireless Broadband Modem from potential damage and ensure your personal safety.

  • Page 7: Exposure To Radio Frequency Signals

    Avoid dropping, shaking or striking the Wireless Broadband Modem. This may damage its components. Chapter 2 - Getting Started Key Areas on Your Wireless Broadband Modem. Please review this information before you begin the installation. V2 PCMCIA SIM Card Power-On Holder Indicator Coverage,...

  • Page 8: Key Areas On Your Wireless Broadband Modem

    Antenna Holder (2.5 to 2.7GHz version Power Button has no coloured band) Figure 1- Key Areas on Your Wireless Broadband Modem 1) Indicators PCMCIA Operational Mode Red LED Green LED Unit powered on (ON) (OFF) PLMN Searching Flashing (ON)
  • Page 9 For exceptional fringe area conditions, an external antenna could be connected to the antenna socket on the PCMCIA card. This antenna is not supplied. The external antenna may be mounted in one of two ways.

  • Page 10: Required Equipment

    Microsoft Windows XP Professional (Administrative privileges required) Memory Minimum 64 megabytes (MB) of RAM (128 MB recommended) Connector PCMCIA drive bay Display: VGA or Super VGA (recommended) monitor with the following settings: Screen resolution set to at least 800 x 600...

  • Page 11: Package Contents

    Package Contents The following items are included in the Wireless Broadband Modem package: User Guide A Wireless Broadband Modem Quick Start Guide in paper form. Installation CD The installation CD includes the computer Client Software, operating system patches, TCP configuration files, and an HTMLHelp version of this guide. Other Informational Material Your Wireless Broadband Modem packaging may contain additional informational material pertaining to the use or care of the Wireless Broadband Modem within your...

  • Page 12: Chapter 3 - Installation And Registration

    Installing the Modem Driver Files. The installation will now copy the necessary PCMCIA modem driver files to your computer, so that the PC will detect the Wireless Broadband Modem when you insert the PCMCIA card into the computer. A number of information/warning boxes will be displayed, indicating the progress of the modem driver installation.
  • Page 13 W i r e l e s s B r o a d b a n d M o d e m U s e r G u i d e...

  • Page 14: How To Find The Best Radio Signal

    How To Find the Best Radio Signal Insert the Wireless Broadband Modem into the PCMCIA drive bay of your computer, the card should automatically power on. Your Wireless Broadband Modem will then perform a short self-test that will last for approximately five seconds.

  • Page 15: How To Connect The Modem To The Computer

    How To Perform Registration You are now ready to register your user information. Please note: You can complete the registration process at a later time; however User Registration is not optional. You must register in order to create a username and password, register your account and payment information, and receive software and modem upgrades.

  • Page 16: Windows Operating System Patches

    Once the registration has completed the Installation Wizard will finish. The software should now be installed with your computer having the following entries listed from the Start->Programs menu bar. Windows Operating System Patches The Wireless Broadband Modem can work at high data speeds, to achieve these rates may require a Windows Operating System patch to be applied.

  • Page 17: Chapter 4 - Connect To The Internet

    Chapter 4 – Connect to the Internet The computer Client Software is used in conjunction with your Wireless Broadband Modem to connect to the Internet. This section describes how the computer Client Software is used to initiate the connection, and also how it may be used to download software upgrades for your Wireless Broadband Modem and computer Client Software from the Service Providers web site.
  • Page 18 These parameters are set automatically during the registration procedure, and the user should have no need to modify them manually. Signal Strength - shows the level of the radio signal strength currently achieved by the Wireless Broadband Modem. Unable to transmit or receive due to lack of signal.

  • Page 19: Establishing The Connection To The Internet

    Wireless Broadband Modem by clicking on the “Upgrade UE” button (remember to Disconnect from the Internet before attempting the upgrade). Establishing the Connection to the Internet You should establish an Internet connection using the computer Client Software before launching your browser (or any other Internet associated software such as FTP, telnet, etc). Start the computer Client Software and wait until the signal strength indicator on the Network tab indicates that there is sufficient signal strength for the connection.

  • Page 20: Appendix A - Troubleshooting Tips

    UNEXPECTEDLY Check for that the PCMCIA card is pushed all the way home. If the remote antenna is in use check that it is plugged in securely to the PCMCIA card and the antenna it self is vertical has not been shielded by some object placed adjacent to it.
  • Page 21 PC Software installation CD your PCMCIA drivers are likely to be missing preventing you from making a connect via your PCMCIA card modem. It is necessary for the modem to be removed from the computer and the documented installation procedure be followed carefully to insure your PCMCIA card modem is correctly installed.
  • Page 22 When you register with the ISP, you provide a username and password that the wireless network uses to identify you when you connect. For your convenience, these attributes are stored within the PC so that you do not need to enter them manually. The registration server sends a small file, called a cookie, to your PC.
  • Page 23 ODEM ESPONDING Check that the PCMCIA card modem is fully pushed home in the PCMCIA slot on the Check that the indicator lights on the modem show normal operation (see page 8). If the Modem still does not respond, try restarting the PC and then restart the computer Client Software application.

  • Page 24: Appendix C - Frequently Asked Questions

    Appendix C – Frequently Asked Questions Q. W HERE CAN FIND A COVERAGE MAP A. Call Service Provider. Q. H OW DO CHANGE MY SERVICE LEVEL A. See registration process above. Q. H OW DO SET COOKIE PREFERENCES ON MY BROWSER A.
  • Page 25 This may take a number of minutes to complete. Q. A RE ANY ODEM ACCESSORIES AVAILABLE A. Access the IPWireless web site at www.ipwireless.com to view available accessories. Q. H OW DO INSTALL MY ODEM ON A DIFFERENT COMPUTER A.
  • Page 26 Q. W PC S HEN SHOULD INSTALL THE MODEM AND OFTWARE A. You should de-install the Modem and PC software only when you wish to discontinue service or change your PC. W i r e l e s s B r o a d b a n d M o d e m U s e r G u i d e...

  • Page 27: Appendix D - Modem Display Warnings

    Appendix D – Modem Display Warnings The Wireless Broadband Modem LED display contains 2 individual LEDs, , used to indicate various activities on the modem, such as ON/OFF, current signal strength, data traffic activity and network connection status. However if the modem experiences certain error conditions the display will be used to signal the condition back to the user.

  • Page 28: Power-On Self Test Failure

    Technical Support. Software Upgrade Warning If the two LED indicators in the antenna housing of the PCMCIA are both flashing together this is indicating that a software upgrade is in progress. Do not attempt to use or extract the modem until this process is complete.

  • Page 29: Appendix E - [Technical Specifications]

    Functions described on page 8 ................. Power Power Requirements: Current ................... 1.0A peak DC voltage ..................5.0V Power supplied from host device via PCMCIA interface Environmental Temperature: Normal ............ +15°C to +35°C (59°F to 95°F) Extreme (short periods) ......-10°C to +55°C (14°F to 131°F) Storage ...........

  • Page 30: Appendix H - Error Messages

    Appendix H – Error Messages The computer Client Software displays error messages when a problem occurs. There are two main categories of error messages that can be displayed by the computer Client Software Microsoft Remote Access Service (RAS) Errors, and Wireless Broadband Modem Extended Errors.
  • Page 31 The following figure shows an example of the extended error “Modem cable disconnected”. The following pages document these errors and where possible suggests what actions to take to correct the problem. If you see an error message displayed that is not listed on the following section, please call your Service Provider for Technical Support W i r e l e s s B r o a d b a n d M o d e m U s e r G u i d e...

  • Page 32: Microsoft Remote Access Service (Ras) Error Codes

    Microsoft Remote Access Service (RAS) Error Codes The following is a list of known RAS Error Codes and associated error message. The RAS error text will be displayed if a RAS error occurs whilst attempting to either connect to the internet, whilst connected to the internet or when disconnecting from the internet.
  • Page 33 The account is not permitted to log on at this time of day. The account is disabled. The password has expired. The account does not have Remote Access permission. The Remote Access server is not responding. Your modem (or other connecting device) has reported an error. Unrecognized response from the device.
  • Page 34 Device response received when none expected. ERROR INTERACTIVE MODE ERROR BAD CALLBACK NUMBER ERROR INVALID AUTH STATE ERROR WRITING INITBPS X.25 diagnostic indication. The account has expired. Error changing password on domain. Serial overrun errors were detected while communicating with your modem. RasMan initialization failure.

  • Page 35: Wireless Broadband Modem Extended Errors

    (for Internet invalid ISP phone number. Explorer) and click on “Tools/Internet Options/Connections”. You should see an entry called “ipwireless”. To view the phonebook entry highlight the ‘ipwireless’ entry. Then click on the Settings button to view the ISP username and password.
  • Page 36 Error Message Cause Recovery Action Service provider not This indicates a temporary Session establishment should be available – please try problem accessing your ISP attempted at a later time again later Disconnected by The network operator has Session establishment should be network operator disconnected your internet re-attempted.
  • Page 37 You should see an entry called is a temporary network “ipwireless”. To view the problem. phonebook entry highlight the ‘ipwireless’ entry and then click on the Settings button to view the ISP username and password and modify if necessary. Also click on the “Properties”...
  • Page 38 Error Message Cause Recovery Action Loss of coverage – The modem can no longer The modem will automatically try please improve communicate with the and regain radio coverage/ modem signal wireless network. synchronization with the wireless network. This may be caused by one of the following: If the modem has moved out of the wireless network range it must be...

  • Page 39: Regulatory Information

    Manufacturer. Changes or modifications made without written approval may void the users authority to operate this equipment. To comply with the FCC RF Exposure rules, the 2.5GHz UE PCMCIA wireless broadband modem has been evaluated for RF Exposure compliance using both the internal antenna and the remote antenna configurations.

  • Page 40: Europe

    The Wireless Broadband Modem will not transmit without suitable network coverage. Caution: Only use IPWireless approved accessories with your Wireless Broadband Modem. W i r e l e s s B r o a d b a n d M o d e m U s e r G u i d e...

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