ViewSonic CDE5510 User Manual
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ViewSonic CDE5510 User Manual

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CDE5510
Commercial Display
User Guide
IMPORTANT: Please read this User Guide to obtain important information on installing
and using your product in a safe manner, as well as registering your product for future
service. Warranty information contained in this User Guide will describe your limited
coverage from ViewSonic Corporation, which is also found on our web site at http://
www.viewsonic.com in English, or in specific languages using the Regional selection
box in the upper right corner of our website. "Antes de operar su equipo lea cu
idadosamente las instrucciones en este manual"
Model No. VS17215

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Summary of Contents for ViewSonic CDE5510

  • Page 1 Warranty information contained in this User Guide will describe your limited coverage from ViewSonic Corporation, which is also found on our web site at http:// www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right corner of our website.
  • Page 2 At ViewSonic, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic product you have chosen will serve you well.
  • Page 3 Compliance Information NOTE: This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on unit. FCC Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 4 Declaration of RoHS2 Compliance This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below: Proposed Maximum...
  • Page 5 Safety Precautions FOR OPTIMUM PERFORMANCE, PLEASE NOTE THE FOLLOWING WHEN SETTING UP AND USING THE LCD COLOR MONITOR: • DO NOT REMOVE MONITOR BACK COVER. There are no user serviceable parts inside and opening or removing covers may expose you to dangerous shock hazards or other risks. Refer all servicing to qualified service personnel.
  • Page 6 CAUTION: Immediately unplug your monitor from the wall outlet and refer servicing to qualified service personnel under the following conditions: • When the power supply cord or plug is damaged. • If liquid has been spilled, or objects have fallen into the monitor. •...

  • Page 7: Table Of Contents

    Table Of Contents Unpacking and Installation ....1 Setting (Admin mode) ......18 1.1. Unpacking ........1 5.1. Setting .......... 18 1.2. Package Contents ......1 5.2. Ethernet ........18 1.3. Installation Notes ......1 5.2.1. DHCP ......... 18 1.4. Mounting on a Wall ......2 5.2.2.
  • Page 8 12. Other Information ....... 55 Customer Support......... 55 Limited Warranty ........56 Mexico Limited Warranty ...... 58...
  • Page 9 Serial Number: Purchase Date: Product disposal at end of product life ViewSonic respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit ViewSonic website to learn more. USA & Canada: http://www.viewsonic.com/company/green/recycle-program/ Europe: http://www.viewsoniceurope.com/eu/support/call-desk/...

  • Page 10: Unpacking And Installation

    • RS232 cable (1.8 m) Remote Control and AAA Batteries IR sensor cable • RS232 daisy chain cable * The supplied power cord varies depending on destination. (2.5mm-2.5mm) CDE5510 Commercial Display Quick Start Guide • IR sensor cable MICRO SD USB 3.0 USB 2.0...

  • Page 11: Mounting On A Wall

    6. Por trait is not allowed. 1.4.1. VESA Grid Model Vesa Grid CDE5510 400(H) x 400(V)mm / 400(H) x 200(V)mm Caution: To prevent the display from falling: • For wall or ceiling installation, we recommend installing the display with metal brackets which are commercially available.
  • Page 12 Ventilation Requirements for enclosure locating To allow heat to disperse, leave space between surrounding objects as shown in the diagram below. 100 mm 100 mm 100 mm 100 mm NOTES: When installing the display on a wall, proper installation. We accept no liability for installations not performed by a professional technician.

  • Page 13: Parts And Functions

    Parts and Functions 2.1. Control Panel MUTE INPUT MENU [ ] button [ ] button Use this button to turn the display on or put the • Move the highlight bar down to adjust the selected item display to standby. while OSD menu is on.

  • Page 14: Input/Output Terminals

    2.2. Input/Output Terminals MICRO SD USB 3.0 USB 2.0 AUDIO OUT PC LINE IN VGA IN RS232 RS232 IR-IN IR-OUT HDMI 1 IN HDMI 2 IN DVI IN RJ45 AC IN DVI-D IN AC power input from the wall outlet. DVI-D video input.

  • Page 15: Remote Control

    2.3. Remote Control [ADJUST] button Press to run the Auto Adjust function. 2.3.1. General functions NOTE: This button is functional for VGA input only. [ ] button Press to move the se tion down in OSD menu. ] MUTE button Press to turn the mute function on/off.

  • Page 16: Inserting Batteries In The Remote Control

    2.3.2. Inserting batteries in the remote control The remote control is powered by two 1.5V AAA batteries. To install or replace batteries: 1. Press and then slide the cover to open it. 2. Align the batteries according to the (+) and (–) indications inside the battery compartment.

  • Page 17: Using Of Remote Sensor And Power Indicator

    2.4. Using of Remote sensor and power indicator 1. Push down the lens to have better remote control performance and easy to observe the light information of power status.. 2. Push up the lens before mounting the display for video wall application. 3.

  • Page 18: Connecting External Equipment

    Connecting External Equipment 3.1. Connecting External Equipment (DVD/VCR/VCD) 3.1.1. Using HDMI video input DVD / VCR / VCD DVD / VCR / VCD DVD / VCR / VCD HDMI Out HDMI Out HDMI Out HDMI 1 IN HDMI 2 IN HDMI 1 IN HDMI 2 IN HDMI 1 IN...

  • Page 19: Using Hdmi Input

    3.2.3. Using HDMI input HDMI 1 IN HDMI 2 IN HDMI 1 IN HDMI 2 IN HDMI 1 IN HDMI 2 IN HDMI Out HDMI Out [HDMI IN] HDMI Out [HDMI IN] [HDMI IN] 3.3. Connecting Audio Equipment 3.3.1. Connecting an external audio device [AUDIO OUT] Audio In [AUDIO OUT]...

  • Page 20: Ir Pass-Through Connection

    3.5. IR Pass-through Connection External IR Receiver DISPLAY 1 DISPLAY 2 [IR IN] [IR IN] [IR OUT] DISPLAY 1 DISPLAY 2 [RS-232C OUT] [RS-232C IN] NOTE: 1. This display’s remote control sensor will stop working if the [IR IN] is connected. 2.

  • Page 21: Operation

    4.1.3. Signage Display Settings {Custom} User can import the setting file from SD, USB or manual setting. User also can tape “Skip”. Note: The setting file should be put on viewsonic folder in SD or USB and the file name is settings.

  • Page 22: Media Player

    • back : return. A. If an empty playlist is chosen, the app will guide you to select the media source. All media files should be placed in / viewsonic / of root directory. For example, • videos in /root/viewsonic/video/ •...

  • Page 23: Web Browser

    4.5. Web Browser D. if you choose “Sort” in the slidebar, you can change the order of files one by one. You can save the web link and easy to browse the web site. Browser page has one item: {Settings}. Press {Settings} then enter next page.
  • Page 24 2. Press “Option” then left side will pop up a list B. Export Import : Import url list file Export : Export url list file Delete all : Delete all url record on right side Back : left side list will be close. Click Export, you can select Internal, USB storage or SD card for export file to.

  • Page 25: Pdf Reader

    A. If an empty playlist is chosen, the app will guide you to select the media source. You can play PDF file on your display from internal, All media files should be placed in /viewsonic/ USB or SD card. of root directory.

  • Page 26: Custom App

    Select “Sort” in the slidebar, you can change the 2. Select Custom app will show the installed APK. order of files one by one. CDE model pre-install the vCastReceiver APK inside. 3. Select {Settings} on this page, this page has two parts, {Repeat Mode} and {Effect...

  • Page 27: Setting (Admin Mode)

    Setting (Admin mode) 5.2.1. DHCP DHCP mode: Press Menu 1 9 9 8 on remote control to enter (1) Cannot modify IP Address, Netmask, DNS admin mode. Address and Gateway. 5.1. Setting (2) If connect successfully, it will display Main items: current network configuration.

  • Page 28: General Settings

    (4) Security 3) When boot logo selected, PD will check if there Signage Display A. External Storage is bootanimation. zip under USB and SD card. General settings Signage Display Name PD_0024672157ea Boot Logo Screenshot Server settings Email Notification Remote Control SCIP Network Port Source settings Media Player...
  • Page 29 Case 2 (4) Screenshot will not include video container The users do not settle customized boot logo. PD find bootanimation.zip file under SD and USB.The screen will show bootanimation.zip and select the first file automatically. 1) Inter val Set up interval timeframe. 30 mins or 60 mins Case 3 The user settle customized boot logo, the screen will show /data/ local/bootanimation.zip.

  • Page 30: Server Settings

    User can set Gmail account or other mail account. card, PD will create folder automatically. User can select other mail account and set up (2) The picture will save to ViewSonic/ SMTP server, Security type and por t item Screenshot/.
  • Page 31 2) Manager Email Set up Receiver mail account 3) Test Send Test Mail To test Gmail account receive/send function. Note (1) When Email is Disable, “Send Test Mail Button” button will gray out 2. FTP Via Enable/Disable to control FTP On/Off. After set up, PD can share Gmail safety setting FTP files.
  • Page 32 1) Account After password input: Set up FTP account Note: Input limitation (1) Length: 4-20 characters (2) Format: I. English a-z and A-Z II. Number 0-9 Set up completed screen: 2) Password Set up FTP password. Note: Input limitation 3) Storage Path (1) Length: 6-20 characters Show default path: Internal storage (2) Format:...

  • Page 33: Source Settings

    5) Port Set up FTP por t number. Default: 2121 Note: Input limitation (1) Length: Max 5 characters (2) Range: 1024 ~ 65535 (3) Format: Number 0-9 (4) Unavailable por t: 5000 (5) The por t number must more than 1024 2.
  • Page 34 (2) Open PDF Player effect edit page. No option for choose. Save and Forget key will be gray and unavailable. 4. Custom App User can select customer installed apk in list User can set up the application for Customer No setup Custom App Source.

  • Page 35: Security

    Press OK to execute Reset function automatically. 5.4.1. Clear Storage 5.4.3. Import & Export The purpose is to clear all data in viewsonic The function of Impor t & Export PD settins. folders. Divided into 4 mode: (1) Clear all viewsonic folders Notes.

  • Page 36: Clone

    Note: 2. Clone Source If no viewsonic folder exists in USB or SD card, it (1) Internal storage will be created automatically. (a) check FTP List all available storage (internal/SD/USB) (b) check /viewsonic/ (2) SD / USB Files under root 3.

  • Page 37: Date & Time

    5.7. Date & time 5.9.1. System updates Via Scalar OSD menu to control Auto Time On/Off. Will automatically search update.zip in USB. Will be shown in list for user selection if found Note: Add new NTP server to display current ser ver IP. Note: (1) Only support Android Full image.

  • Page 38: Osd Menu

    OSD Menu 6.1. Settings An overall view of the On-Screen Display (OSD) 6.1.1. Picture menu structure is shown below. You can use it as a reference for further adjusting your display. Picture Brightness Screen Contrast Audio Sharpness Configuration 1 Black level Configuration 2 Tint Advanced option...

  • Page 39: Screen Menu

    Gamma selection 6.1.2. Screen menu Select a display gamma. It’s refer to the brightness performance cur ve of signal input. Choose from Picture H position {Native} / {2.2} / {2.4} / {s gamma} / {D-image}. Screen V position Audio Clock NOTE: sRGB picture mode is standard and cannot Configuration 1 Zoom mode...

  • Page 40: Audio Menu

    6.1.3. Audio menu Full This mode restores the correct proportions of pictures transmitted in 16:9 using the full screen display. Picture Balance Normal Screen Treble The picture is reproduced in 4:3 format Audio Bass Configuration 1 Volume and a black band is displayed on either Configuration 2 Audio Out (Line Out) side of the picture.

  • Page 41: Configuration1 Menu

    Audio reset Boot on source Reset all settings in the Audio menu to factory Choose to select source when boot up. Input: preset values. select input source when boot up. Playlist: select playlist index for Media player, Browser, PDF player. Audio Out Sync 0: no play list.
  • Page 42 • {Off} This function allows you to check the thermal • {On} (Default) status at any time. • {User} 1. If Logo set to ON, both scalar ViewSonic logo Monitor information Monitor information and android animation ViewSonic logo will Model name...

  • Page 43: Advanced Option Menu

    6.1.6. Advanced option menu Tiling With this function you can create a single large- screen matrix (video wall) that consists of up to Picture IR control Unlock Screen Power LED Light 150 sets of this display (up to 10-sets on the Audio Keyboard control Unlock...
  • Page 44 NTP Server 2.android.pool.ntp.org Current date time 2017/06/27 13:17:33 1. Press [OK] button to enter or choose OSD Transparency 2. Press [ ] back button to return. Adjust OSD transparency. • {Off} - Transparency off. 3. Press [ ] or [ ] button to adjust them. •...
  • Page 45 Auto FW Update Setup Android FW auto background update time. NOTE: When Auto FW update is not OFF, display will work under Mode3 for FW update, but OSD item will not change. Advanced option reset Reset all settings except {Date and Time} in the Advanced option menu to factory preset values.

  • Page 46: Supported Media Formats

    Supported Media Formats USB Multimedia Codec Formats Video Decode Video Type Container Decode Encode Channel Remark Codec MPEG program stream (.DAT, .VOB, .MPG, .MPEG) Max Resolution: MPEG transpor t stream (.ts, .trp, .tp) MPEG1/2 MPEG1/2 1080P@60fps MP4 (.mp4, .mov) Max Bit Rats: 40Mbps 3GPP (.3gpp, .3gp) AVI (.avi) MKV (.mkv) MP4 (.mp4, .mov)
  • Page 47 Image Decode Type Image Codec Photo Decode Encode Channel Remark Max Resolution: 7000 x 7000 JPEG JFIF file format 1.02 File Format: JPG, JPEG The limitation of max resolution depends on DRAM Max Resolution: 15360 x 8640 File Format: BMP The limitation of max resolution depends on DRAM Max Resolution: 15360 x 8640...

  • Page 48: Input Mode

    Input mode VGA Resolution: Active Resolution Standard Refresh Rate Pixel Rate Aspect Ratio Stand for Mode Resolution H Pixels V Lines 60 Hz 25.175 MHz 72 Hz 31.5 MHz Video Graphic Array 75 Hz 31.5 MHz Wide Video Graphic WVGA 70 Hz 33.75 MHz 16:9...

  • Page 49: Cleaning And Troubleshooting

    Cleaning and Troubleshooting 9.1. Cleaning When Using the Display • Do not bring your hands, face or objects close to the ventilation holes of the display. The top of the display is usually very hot due to the high temperature of exhaust air being released through the ventilation holes.

  • Page 50: Troubleshooting

    9.2. Troubleshooting Symptom Possible Cause Remedy No picture is displayed 1. The power cord is disconnected. 1. Plug in the power cord. 2. The main power switch on 2. Make sure the power switch is the back of the display is not switched on.

  • Page 51: Technical Specifications

    10. Technical Specifications Display: Item Specifications Screen Size (Active Area) 138.7 cm / 54.6 inch Aspect Ratio 16:9 Number of Pixels 3840 (H) x 2160 (V) Pixel Pitch 0.315 (H) x 0.315 (V) [mm] Displayable Colors 10 bits(D), 1.07 Billion colors Brightness 350 cd/m²...
  • Page 52 Environmental Condition: Item Specifications Operational 0 ~ 40°C Temperature Storage -20 ~ 60°C Operational 20 ~ 80% RH (No condensation) Humidity Storage 5 ~ 95% RH (No condensation) Operational 0 ~ 3,000 m Altitude Storage 0 ~ 9,000 m Internal Speaker: Item Specifications Type...

  • Page 53: Rs232 Protocol

    RS232 Protocol 11.1. Introduction This document describes the hardware interface spec and software protocols of RS232 interface communication between ViewSonic Commercial TV / Digital Signage and PC or other control unit with RS232 protocol. The protocol contains three sections command: •...

  • Page 54: Protocol

    11.3. Protocol 11.3.1. Set-Function Listing The PC can control the TV/DS for specific actions. The Set-Function command allows you to control the TV/ DS behavior in a remote site through the RS232 port. The Set-Function packet format consists of 9 bytes. Set-Function description: Length: Total Byte of Message excluding “CR”.
  • Page 55 Example2: Set Brightness as 176 for TV-02 and this command is NOT valid Send (Hex Format) Command Name Length Command Value1 Value2 Value3 Type 0x30 0x38 0x73 0x24 0x31 0x37 0x36 0x0D 0x32 Reply (Hex Format) Command Name Length Type 0x30 0x34 0x2D...
  • Page 56 Optional function Set Function Length Command Command Value Range Comments Type (ASCII) Code (ASCII) Code (Hex) (Three ASCII bytes) Contrast 000 ~ 100 Sharpness 000 ~ 100 Color & 000 ~ 100 Tint ‘ 000 ~ 100 000: Normal 001: Warm Color mode 002: Cold 003: Personal...
  • Page 57 000: UP 001: DOWN 002: LEFT 003: RIGHT Key Pad 004: ENTER 005: INPUT 006: MENU/(EXIT) 007: EXIT 000: OFF Tiling-Mode (for video wall) 001: ON Tiling- 000: OFF (for video wall) Compensation 001: ON Bezel width compensation (for video wall) Tiling-H by V 01x~09x: H 1.

  • Page 58: Get-Function Listing

    11.3.2. Get-Function Listing The PC can interrogate the TV/DS for specific information. The Get-Function packet format consists of 9 bytes which is similar to the Set-Function packet structure. Note that the “Value” byte is always = 000 Get-Function description: Length: Total Byte of Message excluding “CR”.
  • Page 59 Reply (Hex Format) Command Name Length Command Value1 Value2 Value3 Type 0x30 0x38 0x72 0x62 0x30 0x36 0x37 0x0D 0x35 Example2: Get Brightness from TV-05, but the Brightness command ID is error and it is NOT in the command table. Send (Hex Format) Command Name...
  • Page 60 Get function table: Basic function Command Response Range Command Get Function Length Comments Type Code (ASCII) Code (Hex) (Three ASCII bytes) Get-Contrast 000 ~ 100 Gets Contrast value Get-Brightness 000 ~ 100 Gets Brightness value Get-Sharpness 000 ~ 100 Gets Sharpness value Get-Color 000 ~ 100 Gets Color value...

  • Page 61: Remote Control Pass-Through Mode

    000: OFF Get-PIP mode 001: PIP (POP) 002: PBP Get-PIP input 000 ~ See Set-input select 000: OFF Get-Tiling Mode (for Video wall) 001: ON Get-Tiling 000: OFF (for Video wall) Compensation 001: ON Bezel width compensation (for Video wall) Get-Tiling H by V 01x~09x: H monitors 1.
  • Page 62 Code (HEX) RECALL (LAST) INFO (DISPLAY) ASPECT (ZOOM, SIZE) VOLUME UP (+) VOLUME DOWN (-) MUTE CHANNEL/PAGE UP (+)/ BRIGHTNESS+ CHANNEL/PAGE DOWN (-)/ BRIGHTNESS- POWER SOURCES (INPUTS) SLEEP MENU DOWN LEFT (-) RIGHT (+) OK (ENTER, SET) EXIT ■ (F1) GREEN ■...
  • Page 63 NOTE: This IR-pass-through code is different from the RCU key code. Special control sequence for POWER key under IR-pass through mode. 2-1. When TV/DS is OFF and receives the IR POWER code: TV/DS will turn itself on, then forward the POWER code to the host via RS232. 2-2.

  • Page 64: Other Information

    T= 852 3102 2900 service@hk.viewsonic.com India www.in.viewsonic.com T= 1800 419 0959 service@in.viewsonic.com Korea ap.viewsonic.com/kr/ T= 080 333 2131 service@kr.viewsonic.com C= http://www.viewsonic.com/la/ Latin America www.viewsonic.com/la/ soporte@viewsonic.com soporte/servicio-tecnico Macau www.hk.viewsonic.com T= 853 2840 3687 service@hk.viewsonic.com Middle East ap.viewsonic.com/me/ Contact your reseller service@ap.viewsonic.com...

  • Page 65: Limited Warranty

    If a product proves to be defective in material or workmanship during the war- ranty period, ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts may include remanufactured or refurbished parts or components.
  • Page 66 Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be li- able for: 1. Damage to other property caused by any defects in the product, damages based upon inconvenience,...

  • Page 67: Mexico Limited Warranty

    Exclusion of damages: ViewSonic’s liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for: Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
  • Page 68 FOR USA SUPPORT: ViewSonic Corporation Av Ferrocarril Sonora #3780 L-C 10 Pointe Dr. Suite 200. Brea, CA. 92821 UY.S.A Tel: 800-688-6688 Col 20 de Noviembre Tijuana, Mexico E-Mail: http://www.viewsonic.com 4.3: ViewSonic Mexico Limited Warranty Page 2 of 2 CD_LW02 Rev. 1A 06-25-07...

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Vs17215

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