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Hype
reserves the right to exchange the product for a
®
replacement product of equal value if the product
sent in cannot be repaired within a reasonable time or
at a reasonable cost. Requests cannot be made for
repairs to be carried out on site. Parts that have been
replaced or exchanged become our property.
4) The warranty claim does not apply if repairs or other
work is carried out by unauthorized persons or if our
products are equipped with additional parts or
accessories that are not approved for our product.
5) Warranties that have been activated do not cause
the warranty period to be extended, nor do they
trigger a new warranty period. The warranty period for
any replacement parts installed ends with the warranty
period for the entire product.
6) Any other further claims are excluded, especially
those for replacement due to damage caused to the
outside of the product, provided there is no obligatory
legal liability. We therefore accept no liability for
accidental, indirect or other consequential damage
of any kind, which leads to usage restrictions, data loss,
and loss of earnings or interruption to business.
Asserting a warranty claim:
1) To make use of the warranty service for hardware
issues, you must contact the Hype
Service Center by
®
email at support@dglusa.com
2) Hype
will try to diagnose and solve your problem. If
®
it is determined that a warranty claim exists, you will be
given an RMA number (Return Material Authorization)
and will be asked to send the product to Hype
.
®
IMPORTANT: Hype
will only accept parcels that have
®
an RMA number.
Please observe the following when sending the
product:
1) Send the product suitably packaged with carriage
and insurance paid. Do not enclose any accessories
with the product (cables, chargers, manuals, etc.)
unless the Hype
Service Center specifies otherwise.
®
2) Mark the RMA number on the outside of the
package in such a way that it is visible and clearly
legible.
3) You must enclose a copy of the sales slip as proof of
purchase.
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