Visioneer PATRIOT H60 User Manual page 50

® TM
V P H60 / H80
ISIONEER ATRIOT
■
Steady red: the scanner is busy or it is not connected to the computer.
■ Flashing red: the scanner is reporting an error.
Error Codes
If an error occurs during scanning the LCD will display an error code. The following table lists the codes, messages,
and common solutions.
In all cases, you should turn off the scanner and check the scanner setup. Make sure the USB cable is plugged into
the scanner and computer. Make sure the power cord is plugged into the scanner and into a wall outlet. Contact
Visioneer Technical Support if you experience a different blinking pattern.
Error Problem Description
Code
-- Scanner is not connected to
the computer
2013 Paper jam
3101 Multiple paper feed
2014 The scanner's cover is open
2033 Excessive Skew
3006 Clean the scanner glass -
ADF light check error
3010 The lamp in the scanner
body or lid has
malfunctioned
All An internal part in the
Other scanner may have
Codes malfunctioned
50
Solution
A cable may be loose. Check that the scanner's cables are correctly
attached to the computer. If the scanner still does not connect, re-
boot the computer.
Open the ADF cover and remove the jammed page. See
Paper Jams on page 39.
Multiple pages have fed through the scanner at one time. Open the
ADF door and remove the pages from the scanner. Make sure the
pages are not stuck or taped together before loading them in the
ADF. If the problem persists, clean the scanner as described in
Cleaning Inside the Automatic Document Feeder
The ADF door is not closed all the way. Open the scanner, make sure
the paper guides are properly seated in the scanner and that the
roller covers are fully closed, and then close the ADF again. Push
down on the lid until it locks into place.
Open the scanner, remove the pages, then close the scanner. Adjust
the paper guides to the document width. Restack the paper in the
ADF and click retry to continue.
This can be caused by an excess of dust building up on the scanner
glass. Follow the instructions on page 40 to resolve the issue, paying
special attention to the white vertical line in the centre of the glass.
This usually occurs if the power was disconnected during a scan. Turn
the scanner off, then back on again. If the problem persists, turn off
the scanner, re-start the computer, then turn the scanner on. If the
problem continues, and your scanner's power is plugged into a surge
protector or UPS battery backup, try plugging the scanner power
directly into a wall outlet.
Turn off the power to your scanner, re-boot your computer, then turn
it back on. If the problem persists, contact Visioneer Technical
Support.
M
AINTENANCE
Clearing
on page 40.
S U ' G
CANNER SER S UIDE