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11 Service
11.1 International and Canada Service
Service must be done at the Crown factory. Contact your local distributor for more information.
11.2 US Service
Service must be done at the Crown factory (see Sections 9.2.1 and 9.2.2). It is important that
you have your copy of the bill of sale as your proof of purchase.
11.2.1 Factory Service
Crown accepts no responsibility for non-serviceable product that is sent to us for factory repair.
It is the owner's responsibility to ensure that their product is serviceable prior to sending it to the
factory. Serviceable product list is available at http://crownweb.crownintl.com/crownrma/.
For more information, please contact us direct.
A Service Return Authorization (SRA) is required for product being sent to the factory for repair.
An SRA can be completed online at www.crownaudio.com/support/factserv.htm. If you do not
have access to the web, please call Crown's Customer Service at 574.294.8200 or 800.342.6939
extension 8205.
For warranty service, we will pay for ground shipping both ways in the United States. Contact
Crown Customer Service to obtain prepaid shipping labels prior to sending the unit. Or, if you
prefer, you may prepay the cost of shipping, and Crown will reimburse you. Send copies of the
shipping receipts to Crown to receive reimbursement.
Your repaired unit will be returned via UPS ground. Please contact us if other arrangements are
required.
11.2.2 Factory Service Shipping Instructions
1.
Service Return Authorization (SRA) is required for product being sent to the factory for ser-
vice. Please complete the SRA by going to www.crownaudio.com/support/factserv.htm.
If you do not have access to our website, call 1.800.342.6939, extension 8205 and we'll
create the SRA for you.
2.
See packing instructions that follow.
3. Ship product to:
CROWN AUDIO FACTORY SERVICE
1718 W MISHAWKA RD.
ELKHART, IN 46517
4.
Use a bold black marker and write the SRA number on three sides of the box.
5.
Record the SRA number for future reference. The SRA number can be used to check the
repair status.
page 62
Networked PIP Series
Reference Manual
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Troubleshooting
