Axis Q6054-E User Manual page 61

AXIS Q6054-E PTZ Dome Network Camera
Troubleshooting
Poor rendering of H.264
images
Color saturation is different
in H.264 and Motion JPEG
Lower frame rate than
expected
Product does not start up
Product does not start up
Video and image problems, general
Black image with text
indicating inadequate power
supply
Image unsatisfactory
Motion Detection triggers unexpectedly
Changes in luminance
Storage and disk management problems
Storage disruption
Video cannot be recorded
SD card cannot be mounted
Condensation in dome
Blurred image
Ensure that your graphics card is using the latest driver. The latest drivers can usually be
downloaded from the manufacturer's website.
Modify the settings for your graphics adapter. Refer to the adapter's documentation for more
information.
See Performance Considerations on page 64.
Reduce the number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administrator that there is enough bandwidth available.
Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
key frames.
Lower the image resolution.
The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
product. See Technical Specifications on page 62.
If the product does not start up keep the network cable connected and re-insert the power cable
to the midspan.
Check cables and restart power sourcing equipment.
Check the video stream and camera settings under Setup > Video > Video Stream and Setup >
Video > Camera Settings.
Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
setting to avoid problems with luminance.
A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
read or write problems occur. To identify the source of the problem, check the System Log under
System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
re-mount the storage device.
For information on how to set up a storage disruption alarm, see Events on page 37.
Check that the SD card is not write protected (that is, read only).
Reformat the SD card and then click Mount.
NOTICE TICE
NO NO TICE
Formatting the card will remove all content, including all recordings, from the SD card.
Activate fan and heater to remove possible moisture from dome
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