Synology DX513 User Manual page 20

THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF
SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY,
"SYNOLOGY"). YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY
OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. IF YOU DO NOT AGREE TO
THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. INSTEAD, YOU MAY RETURN THE
PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH
THE RESELLER'S APPLICABLE RETURN POLICY.
Section 1. Definitions. (a) "New Product",
including: (1) "Category I Product" means Synology
product models RS810+, RS810RP+, RX410,
all DS/RS NAS models with the XS+/XS suffix
(except RS3413xs+) in or after 13-series, all DX/
RX expansion units with 12 drive bays in or after
13-series, E10G15-F1, ECC RAM Module Kit
(4GB/8GB/16GB), and DDR3 RAM Module (4GB).
(2) "Category II Product" means Synology product
models RS3413xs+, RS3412xs, RS3412RPxs,
RS3411xs, RS3411RPxs, RS2211+, RS2211RP+,
RS411, RS409RP+, RS409+, RS409, RS408-RP,
RS408, RS407, DS3612xs, DS3611xs, DS2411+,
DS1511+, DS1010+, DS710+, DS509+, DS508,
EDS14, RX1211, RX1211RP, RX4, DX1211, DX510,
DX5, NVR216, VS360HD, VS240HD, DDR2/DDR3
RAM Module (1GB/2GB), and ECC RAM Module
(2GB). (3) "Category III Product" means Synology
product models that apply with the following
requirements: all DS NAS models without the XS+/
XS suffix and with 5 and more drive bays in or after
12-series, all RS NAS models without the XS+/XS
suffix in or after 12-series, and all DX/RX expansion
units with 4 or 5 drive bays in or after 12-series. (4)
"Category IV Product" means all other Synology
product models purchased by Customer after
March 1, 2008. (5) "Category V Product" means
all other Synology product models purchased
by Customer before February 29, 2008. (b)
"Refurbished Product" means all Synology products
which have been refurbished and sold directly
by Synology through Online Store, not including
those sold by an authorized Synology distributor or
reseller. (c) "Customer" means the original person
or entity purchasing the Product from Synology
or an authorized Synology distributor or reseller.
(d) "Online Store" means an online shop operated
by Synology or Synology's affiliate. (e) "Product"
means a New Product or a Refurbished Product
and any hardware incorporated into the Product by
Synology and any accompanying documentation. (f)
"Software" means the Synology proprietary software
that accompanies the Product when purchased
by Customer, is downloaded by Customer at the
Web Site, or is pre-installed on the Product by
Synology, and includes any firmware, associated
media, images, animations, video, audio, text and
applets incorporated into the software or Product
and any updates or upgrades to such software. (g)
"Warranty Period" means the period commencing
on the date the Product is purchased by Customer
and ending (1) five years after such date for
Category I Products; (2) three years after such date
for Category II & lll Products; or (3) two years after
such date for Category IV Products; or (4) one year
SYNOLOGY, INC.
LIMITED PRODUCT WARRANTY
after such date for Category V Products; or (5) 90
days after such date for Refurbished Products,
except for those sold as "as is" or with "no warranty"
on Online Store. (h) "Web Site" means the Synology
web site located at www.synology.com.
Section 2. Limited Warranty and Remedies
2.1 Limited Warranty. Subject to Section 2.6,
Synology warrants to Customer that each Product
(a) will be free of material defects in workmanship
and (b) under normal use will perform substantially
i n a c c o r d a n c e w i t h S y n o l o g y ' s p u b l i s h e d
specifications for the Product during the Warranty
Period. Synology warrants the Software as set forth
in the accompanying end user license agreement
provided with the Product, if any. Synology provides
no warranty to Refurbished Product sold as "as is"
or with "no warranty" on Online Store.
2.2 Exclusive Remedy. If Customer gives
notice of noncompliance with any of the warranties
set forth in Section 2.1 within the applicable
Warranty Period in the manner set forth below,
then, upon verification of the noncompliance by
Synology, Synology will, at Synology's option:
(a) use commercially reasonable efforts to repair
the Product, or (b) replace the noncomplying
Product or part thereof upon return of the complete
Product in accordance with Section 2.3 The
foregoing sets forth Synology's entire liability and
Customer's sole and exclusive remedy for any
breach of warranty under Section 2.1 or any other
defect or deficiency in the Product. Customer
will reasonably assist Synology to diagnose and
validate any nonconformity with the Product. The
warranty set forth in Section 2.1 does not include:
(1) any warranty relating to the Software; (2)
physical installation or removal of the Product
from Customer's site; (3) visits to Customer's site;
(4) labor necessary to effect repairs or replace
defective parts other than during Synology's or
its contracted service providers' normal local
business hours, exclusive of weekends and service
providers' holidays; (5) any work with any third party
equipment or software; (6) any warranty of the hard
disk if installed by Customer or any other third party;
or (7) any warranty of compatibility with the hard
disk.
2.3 Return. Any Product returned by Customer
under Section 2.2 must be assigned a Return
Merchandise Authorization ("RMA") number by
Synology before shipment and must be returned
in accordance with Synology's then current RMA
procedures. Customer may contact any authorized
Synology distributor or reseller or Synology Support