Troubleshooting Connection Problems; Problem; Solutions; Internet Cable Problem - Xerox Color J75 Press System Administration Manual

Remote services
Verifying Xerox Server Connection
In CWIS under Properties > General Setup, the Communication Server Status should
show Registered.

Troubleshooting Connection Problems

Problem

The UI displays the following message:
Communication error with the Xerox Smart eSolutions server.
your network settings.

Solutions

Internet Cable Problem

If the Internet connection (cable) between the machine and the customer's network is
missing, broken, or disconnected, perform the following steps:
1. Check for a good connection to the internet.
2. Swap the cable with a known good one.

Dead Internet Connection

If the internet is dead, ask your IT department check the internet drop

Network Changes: Blocked or Disabled Service

A blocked or disabled device may be the result of a change made by the network
administrator. Contact your IT department for assistance.

Firewall Problems

If a firewall is blocking or disabling the device, check with your IT department for
resolution.

TCP/IP

Ensure that TCP/IP is enabled.

DNS Server

Ensure that the machine recognizes your DNS server.
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System Administration Guide