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Free some memory by transferring files to a computer or
●
deleting files from your device.
Restart the device. If you are still having trouble with
●
the camera application after trying these tips, contact a
Samsung Service Centre.
Photo quality is poorer than the preview
The quality of your photos may vary, depending on the
●
surroundings and the photography techniques you use.
If you take photos in dark areas, at night, or indoors, image
●
noise may occur or images may be out of focus.
Error messages appear when opening multimedia
files
If you receive error messages or files do not play, when
opening multimedia files on your device, try the following:
Free some memory by transferring files to a computer or
●
deleting files from your device.
Ensure that the music file is not Digital Rights Management
●
(DRM)-protected. If the file is DRM-protected, ensure that
you have the appropriate licence or key to play the file.
Ensure that your device supports the file type.
●
Your device supports photos and videos captured with the
●
device. Photos and videos captured by other devices may
not work properly.
Your device supports multimedia files that are authorised
●
by your network service provider or providers of additional
services. Some content circulated on the Internet, such as
ringtones, videos, or wallpapers, may not work properly.
Another Bluetooth device is not located
Ensure that the Bluetooth wireless feature is activated on
●
your device.
Ensure that the Bluetooth wireless feature is activated on
●
the device you wish to connect to.
Troubleshooting
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