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The battery icon is empty
Your battery is low. Recharge or replace the battery.
The battery does not charge properly (For Samsung-
approved chargers)
Ensure that the charger is connected properly.
●
If the battery terminals are dirty, the battery may not
●
charge properly or the device may turn off. Wipe both gold-
coloured contacts and try charging the battery again.
The batteries in some devices are not user-replaceable. To
●
have the battery replaced, visit a Samsung Service Centre.
The battery depletes faster than when first
purchased
When you expose the battery to very cold or very hot
●
temperatures, the useful charge may be reduced.
Battery consumption increases when you use messaging
●
features or some applications, such as games or the
Internet.
The battery is consumable and the useful charge will get
●
shorter over time.
Your device is hot to the touch
When you use applications that require more power or use
applications on your device for an extended period of time,
your device may feel hot to the touch. This is normal and
should not affect your device's lifespan or performance.
Error messages appear when launching the camera
Your device must have sufficient available memory and
battery power to operate the camera application. If you
receive error messages when launching the camera, try the
following:
Charge the battery or replace it with a battery that is fully
●
charged.
Troubleshooting
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