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●
Contact your service provider for more details.
Your device does not turn on
When the battery is completely discharged, your device will
●
not turn on. Charge the battery completely before turning
on the device.
The battery may not be inserted properly. Insert the battery
●
again.
Wipe both gold-coloured contacts and insert the battery
●
again.
The touch screen responds slowly or improperly
If you attach a protective cover or optional accessories
●
to the touch screen, the touch screen may not function
properly.
If you are wearing gloves, if your hands are not clean while
●
touching the touch screen, or if you tap the screen with
sharp objects or your fingertips, the touch screen may
malfunction.
The touch screen may malfunction in humid conditions or
●
when exposed to water.
Restart your device to clear any temporary software bugs.
●
Ensure that your device's software is upgraded to the latest
●
version.
If the touch screen is scratched or damaged, visit a
●
Samsung Service Centre.
Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close
applications or reinsert the battery and turn on the device to
regain functionality. If your device is frozen and unresponsive,
press and hold the Power key for more than 8-10 seconds to
reboot.
Troubleshooting
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