Troubleshooting - Creative ZEN Zen Stone 1GB User Manual

Before upgrading your player's firmware, you need to log on to your computer in Administrator
mode. For details about Administrator mode, see your operating system's documentation.
LED
After my player is turned on, why does it blink red three times then turn off?
The battery may be too depleted to power your player. Launch Creative Media Lite to check
that the battery level is at least 75%.
Charge the player for approximately two to three hours by connecting the USB cable to an
actively running computer before turning on the player again. Avoid using a USB hub.
If you encounter problems after two to three hours, try the following:
Do not use a USB hub and ensure that the USB cable is connected properly.
Connect your player to another computer.
Reset your player.
To understand what LED colors and blinks mean, see LED.
Software
What are the minimum system requirements to install Creative Media Lite?
Windows XP Service Pack 1 and above
128 MB RAM (256 MB recommended)
40 MB free hard disk space
Before installing Creative Media Lite, make sure you log on to your computer in Administrator
mode. For details about Administrator mode, see your operating system's documentation.
Can I use Windows Media Player to transfer music to my player?
Yes, you can. For details, refer to the application's documentation.
Can I use Creative MediaSource to manage the content on my player?
Yes, you can. If you already own a Creative player that comes with the Creative MediaSource
software, you can use the application to manage content that is not copy protected. Your
player is displayed as ZEN Stone under My Computer in Creative MediaSource by default.

Troubleshooting

My player is not responding, what do I do?
If your player stops responding, reset the player. This should not cause you to lose any data or
audio tracks, unless you were in the middle of transferring files.