Returns - IDENTEC SOLUTIONS IDS1000 Hardware User Manual

In order to minimize the downtime in the event of a malfunction, it is recommended to have certain spare parts on
stock. For larger systems, doubling of the recommended stock quantity is recommended.
It is advised to have several spare ILR
ILR Tags.
®
Examination and repair of exchanged parts
The data ILR ® Tags and other devices are complex electronic power units on which the customer can carry out
only very limited repairs. Normally the repairs are carried out at IDENTEC SOLUTIONS or possibly at a distributor.
Before a part is sent in for repair a short examination should be conducted.
5.3

Returns

Parts or main components returned for repair or exchange must be handled with great care. All returns should
include an error description and a short application overview and be sent to the local distributor or to:
IDENTEC SOLUTIONS AG
Service Department
Millennium Park 2
6890 Lustenau
AUSTRIA
For full details, refer to our "Return and Repair Policy" on our website.
® Tags in stock, corresponding to approx. 0.5 – 1 % of the total number of