Page 1 IP Dual Port PBXgateway and Remote System Administrator’s Guide Document Number: M-4100-MUC Version: Rev AA...
Page 2 Citel Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunications services or facilities accessed through or connected to it.
Page 3 4040 Bowness Road NW Calgary, AB T3B 3R7 support@citel.com www.citel.com +1 877 248 3587 – select the support option Version: Rev AA Citel Technologies 4 Wheatcroft Business Park Landmere Lane Edwalton Nottinghamshire NG12 4DG © Copyright 2007 Citel plc All Rights Reserved...
Page 4 4. The Management Browser is the programming interface that is accessed through a Web Browser and is referred to as the MB. 5. The corporate PBX (Private Branch Exchange), KTS (Key Telephone System) or KSU (Key Service Unit) is the phone system currently used by the client. For simplicity, they will all be referred to as the PBX.
Page 6: Table Of Contents
Essential IP Parameters – Telnet, Rlogin and FTP ... 37 Essential Configuration – Remote... 38 Document Number: M-4100-MUC ... 13 ... 16 GATEWAY AND EMOTE ... 19 GATEWAY AND EMOTE ... 28 GATEWAY AND EMOTE Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 7 ... 75 SING YSLOG Configuring Syslog ... 75 The log priority definitions:... 76 Third Party Application for Syslog ... 76 Document Number: M-4100-MUC ... 61 : ... 63 EQUIREMENTS Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 8 Accessing the Phone-Set Interface ... 102 Menu Legend ... 102 Menu Map ... 103 Document Number: M-4100-MUC ... 77 ... 89 THER ITEL RODUCTS ... 91 YSTEM PGRADES ... 102 ANAGEMENT NTERFACE Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 9 Protection of the Environment – The WEEE Directive ... 108 APPENDIX D: S UPPORTED ELEPHONES APPENDIX E: G LOSSARY OF ERMS Document Number: M-4100-MUC ... 104 ... 105 OMPLIANCE ... 109 ... 111 Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 10: Verview
PBX as if they were at the main office. What does it do? Citel Technologies EXTender products allow workers at branch offices or home offices to interact with the corporate PBX as if they were on-site. A simple IP connection will deliver the voice path and telephony features over the IP network to the corporate head office.
Page 11: Compatible Products
Main: V3.1 (56); Expansion Module: V5.1 (56) Release 2.0, V9.0 SW BC12 CXP1010101/3/P1U R25 Version 2111 Issue 40 Release 3.5 Build 2.3a V4.0.2.03a 30NdG00 NAT (V6.00) 30DEC12 NAT (V3.12) Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 12: What's In The Box
RJ45 to DB9 RS232 Cable (1) More information Dual Port PBXgateway Quick Installation Guide Remote Quick Installation Guide Information on training can be obtained from Document Number: M-4100-MUC training@citel.com Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 13: Planning And Prerequisites
9. Use good wiring practices. Do not run wires over fluorescent lights, computers, air conditioners, etc., as this can introduce noise 10. The distance between the PBXgateway and the PBX it is to be connected to should not exceed 500 feet (150 meters) 11.
Page 14: You Need To Know
3. The unique device names to be used for identifying the PBXgateway and Remote, Seattle Office, New York Office, for example 4. The model number and release of the PBX in use at the corporate site 5. Corporate guidelines for password configuration and implementation 6.
Page 15: You Need To Point Out
1. If a user dials emergency services from the remote location when the telephone is connected to the Remote and linked to the PBX and not the location of the Remote. To ensure that you reach the correct emergency service for your area, use a telephone connected locally.
Page 16: Nstalling The Pbx Gateway And Emote
Figure 2: Installation Diagram Document Number: M-4100-MUC GATEWAY AND IP Network Router IP Dual or Single IP Dual Port EXTender 4100 PBXgateway (Remote) (PBXgateway) Digital Telephone Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved PBX / KTS / KSU...
Page 17: Physical Installation
2. Connect the LAN port to the LAN with an RJ-45 cable 3. Prepare to connect the supplied RJ-45 to RJ-11 cable between port 1 on the rear of the PBXgateway and a port on the PBX. Do NOT connect to the PBX until the Setup Wizard has been run.
Page 18: Removal
7. Disconnect the RJ-45 to DB-9 Console cable between the console port and the PC communications (COM) port 8. Remove the unit(s) from the desktop or wall (if mounted) Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 19: Connecting To The Pbx Gateway And Remote
HyperTerminal. You may use a different terminal application if you are familiar with its use. Only use the commands listed and described in this document unless otherwise instructed by Citel Technologies. Incorrect command use may prevent use of the PBXgateway and Remote. 1. Start a HyperTerminal session.
Page 20 Using your mouse, click, hold and drag the corner of the screen until you can see the # border, then release your mouse button. The Welcome Screen for the Remote is the same except it will display “Citel Technologies, IP Dual Port (or Single Port) Remote”...
Page 21: Hints For Making A Successful Connection
If the unit’s password is lost or forgotten please contact a customer support representative at 1-877-248-3587 or Individual port passwords are not affected. Document Number: M-4100-MUC support@citel.com for details on how to reset the password. Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 22: Using The Management Console
8. System Status - Power indication message. 9. Port Status – Provides live information on the status of the individual ports. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 23: Command Keys
(“p” for Port, for example). Help screen. This help screen is for the UI itself and not for the features listed within the UI. Refreshes the current screen. Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 24: Telnet Connection
Note: A maximum of two Telnet connections can be made to each unit at any one time (not recommended due to configuration conflicts that may arise with two administration session being performed at the same time). Document Number: M-4100-MUC 10.0.0.10 Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 25: Management Browser
Figure 5: Enabling the Web Server 1. Enabling the Web Server – In order to configure the units using the Management Browser the Web Server must first be set to “Enabled.” Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 26: Configuring The Management Browser Parameters
If the frequent updates are found to be a hindrance during programming the LED refreshing can be disabled. Figure 7: Management Browser Parameters Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 27: Using The Management Browser
Click on the “Start managing the Device” button and a graphical representation of the PBXgateway or Remote, is displayed (see below). Figure 9: The Management Browser configuration screen Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 28: Configuring The Pbx Gateway And Remote
Initial configuration Do NOT connect the PBXgateway to the PBX or connect the digital telephone(s) to the Remote until the Setup Wizard has been run. An improperly configured PBXgateway can cause damage to the PBX line card and an improperly configured Remote can cause damage to the digital telephone sets.
Page 29: Rebooting The Pbxgateway Or Remote
Entering “[Y]es” will cause the unit to be rebooted and entering “[N]o” will abort the operation. Note: This is a software reboot and will not reset all functionality as would a power cycle (hard reboot). Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 30: Essential Configuration - Quick Reference
Path: Gateway (and Remote) ->Configuration->Port->Port_1 (and Port_2) ► Refer to page 33 and page 38 for full details. 2. Set the user IDs for each port to “map” remote users with specific PBX ports. Path: Gateway (and Remote) ->Configuration->Port->Port_1 (and Port_2) ->User ID ►...
Page 31: Advanced Configuration - Quick Reference
Path: Remote->Configuration->Port->Port_1 (and Port_2) ► Refer to page 52 for full details. 4. The Diversion parameter (Ericsson PBX only) is used to enable the PBX feature of forwarding of all calls when the user disconnects from the PBXgateway. Path: Remote->Configuration->Port->Port_1 (and Port_2) ►...
Page 32 11. The DNS parameter allows the System Administrator to find the PBXgateway by an assigned name instead of IP address. Path: Gateway (and Remote) ->Configuration->IP->DNS ► Refer to page 51 and page 60 full details. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 33: Essential Configuration - Pbxgateway
The following is a detailed description of the programming areas that would be considered “essential” to the proper operation of the PBXgateway. Do NOT connect the PBXgateway to the PBX or connect the digital telephone(s) to the Remote until the Setup Wizard has been run. An improperly configured PBXgateway can cause damage to the PBX line card and an improperly configured Remote can cause damage to the digital telephone sets.
Page 35 Definity PBX type then DTMF should be set to “out-of-band.” The DTMF parameter will only appear if the PBX type is set to Definity. If the DTMF value is not set properly the routing of the Analog port Emergency Number will fail (see Essential Configuration of the Analog Port on setting up the Analog port).
Page 36: Essential Ip Parameters - Lan Address
3. The Default Router – A valid default router address must be entered to reach IP hosts not on this same IP sub-network. The default router should be obtained from the corporate IT Administrator prior to configuring the PBXgateway. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 37: Essential Ip Parameters - Telnet, Rlogin And Ftp
1-877-248-3587 or support@citel.com affected. SSENTIAL ONFIGURATION LEASE ONTINUE Document Number: M-4100-MUC to reset the unit’s password. Individual port passwords are not ARAMETERS FOR THE ONFIGURATION ITH THE EMOTE Version: Rev AA GATEWAY OMPLETE © Copyright 2007 Citel plc All Rights Reserved...
Page 38: Essential Configuration - Remote
The following is a detailed description of the programming areas that would be considered “essential” to the proper operation of the Remote. Do NOT connect the PBXgateway to the PBX or connect the digital telephone(s) to the Remote until the Setup Wizard has been run. An improperly configured PBXgateway can cause damage to the PBX line card and an improperly configured Remote can cause damage to the digital telephone sets.
Page 39: Essential Connect Parameters
1. Setting the IP Destination – The IP destination is simply the IP address of the PBXgateway. The Remote will attempt to connect to the PBXgateway using this address. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 40: Essential Ip Parameters - Lan Address
4. The Default Router – A valid default router address must be entered to reach IP hosts not on this same IP sub-network. The default router should be obtained from the corporate IT Administrator prior to configuring the PBXgateway. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 41: Essential Ip Parameters - Telnet, Rlogin And Ftp
An administrator’s password should be set to restrict unauthorized access to the Remote. Go to the Administrator Password for details. If the password is lost or forgotten please contact a customer representative at 1-877-248-3587 or support@citel.com. Individual port passwords are not affected.
Page 42: Essential Configuration Of The Analog Port
To ensure that you reach the correct emergency services for your area, use a telephone and/or line connected locally. Path: Remote->Configuration->Port->Port_1 (and Port_2) ->More Figure 18: Remote – Analog Port Main Configuration Screen Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 43 Keys 0 to 15 are supported and the default setting is Key 4. 2. Enabling the Speaker Key (Nortel Norstar PBX only) – When set to enabled this allows for the user to have handsfree operation for the FXO port when not connected to the PBXgateway.
Page 44 Any valid phone number can be used – the phone number to the corporate main security desk, for example. If the PBXgateway is connected to an Avaya PBX type it must be set to deliver the DTMF tones either within the voice path (in-band) or not within the voice path (out-of-band) - this is based on the functionality of the PBX.
Page 45: Advanced Configuration - Pbxgateway
If, however, a password is entered for a port on the PBXgateway and Remote the user will not be required to take any action. 3. Configuring the Line Signaling (Nortel Norstar PBX only) – On some installation environments a clicking noise may be present in the audio path. This is caused by errors in the duty cycle of the signaling wave form.
Page 46: Advanced System Parameters - System Name/Connect Speed
PBXgateway through the console port labeled “COMM” on the back of the unit. The baud rate can be changed to 2400, 4800, 9600, 19200 or 38400. The default is 9600. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 47: Advanced System Utilities - Time And Date
The Daylight Savings field has been updated to reflect the new DST (Daylight Savings Time) changes in North America for 2007 as per the Energy Policy Act of 2005. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 48: Advanced System Utilities - Administrator Password
Keep the password in a safe place. If the unit’s password is lost or forgotten please contact a customer support representative at 1-877-248-3587 or support@citel.com. Individual port passwords are not affected. Document Number: M-4100-MUC Version: Rev AA...
Page 49: Advanced Ip Parameters - Prioritizing Voice (Diffserv)
DiffServ bits are set. These bits tag the traffic among other packets that have the class of service field set to a low delay, according to the way the corporate network is configured for DiffServ traffic. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 50: Advanced Ip Parameters - Static Routes
IT Administrator prior to configuring the PBXgateway. 3. The Default Router – The default router(s) should be obtained from the corporate IT Administrator prior to configuring the PBXgateway. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 51: Advanced Ip Parameters - Dns
The Server IP addresses should be obtained from the corporate IT Administrator prior to configuring the PBXgateway. 3. Entering the Domain Name – The domain name (i.e. Citel) is entered in this field to a maximum of 20 characters. The Domain Name should be obtained from the corporate IT Administrator prior to configuring the PBXgateway.
Page 52: Advanced Configuration - Remote
Diversion feature when the user disconnects from the PBXgateway (at the end of the business day, for example). Diversion is a function of the PBX and this field will only be presented when the Remote is configured for the Ericsson PBX type.
Page 53 7. Some experimentation may be required to eliminate any audio issues that may arise. 7. Enabling Active Call Monitoring (Nortel Norstar PBX only) – If the user is monitoring another station for call activity this should be set to Enabled.
Page 54: Advanced Call Suspend Setup
Call Suspend (going offhook, for example). This ensures that any calls placed after hours to the corporate office will not cause the IP link to be re- established. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 55 7. Waking on ACD Tone – For use with Automatic Call Distribution systems, set to ‘Yes’ this will allow for an ACD tone to be presented when waking from Call Suspend mode by an incoming call. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 56: Advanced System Parameters - System Settings
Avaya IP Office are used on the system when it is configured for the Definity or Magix PBX type then the IP Office parameter must be set to ‘Yes’. Refer to Table 15: Supported Telephones – Definity, Magix and IP Office for more information.
Page 57: Advanced System Utilities - Time And Date
The Daylight Savings field should be left at ‘disabled’ as this feature has not been updated to reflect the new DST (Daylight Savings Time) changes for 2007. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 58: Advanced System Utilities - Administrator Password
Keep the password in a safe place. If the unit’s password is lost or forgotten please contact a customer support representative at 1-877-248-3587 or support@citel.com. Individual port passwords are not affected. Document Number: M-4100-MUC Version: Rev AA...
Page 59: Advanced Ip Parameters - Static Routes
IT Administrator prior to configuring the Remote. 3. The Default Router – The default router(s) should be obtained from the corporate IT Administrator prior to configuring the Remote. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 60: Advanced Ip Parameters - Dns
This information should be obtained from the company IT Administrator prior to configuring the unit. 3. Entering the Domain Name – The domain name (i.e. Citel) is entered in this field to a maximum of 20 characters. This information should be obtained from the company IT Administrator prior to configuring the unit.
Page 61: Other Mi Parameters
Used for managing multiple sites. The same configuration file can be transferred to different units if the programming is consistent between devices. Must use the correct file type (i.e. runtime.cfg) Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 62 The administrator has the ability to increase the log size if required. Accepted log file sizes are 4096 to 131072. Limits or increases the number of log messages. none Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 63: Calculating Bandwidth Requirements
ADPCM32 would be recommended. If, however, bandwidth is a factor and voice quality is not paramount then G.729A or ADPCM24 is recommended. Document Number: M-4100-MUC ANDWIDTH Bandwidth per Telephone 30 Kbps 50 Kbps 60 KBPS 90 Kbps Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 64: Bandwidth Management Formula
B = number of ports using ADPCM32 C = number of ports using ADPCM24 D = number of ports using G.711 E = total bandwidth required Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 65: Using Snmp
Party Software Application: An application such as HP equivalent) that is installed on the administrator’s workstation that is used to view and monitor all of the SNMP traps. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved ® Openview (or...
Page 66: Mi Status Menu Vs. Mib Group Table
This is an example of the MIB files internal group, in this case it’s the extInfoTable. A few of the status items are highlighted to demonstrate how they coincide with the MIB file when monitoring the PBXgateway and/or Remote. Document Number: M-4100-MUC MI Group Table Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 67: Major Groups Of The Remote Mib
Status->System->General Info Status->Connect->Connect Info Status->Connect->Connect Stats Status->Port Status-> System->HW Diagnostics Status->Port->Port Stats The “LOG messages” that appear in the LOG. Configuration->IP Defines product relationships Call Suspend information, if available. Remote->Config->Connect->RVPoverIP Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 68: Mib Group Tables
Amount of Disconnects from Lost Carrier. Amount of Disconnects from port being offline. Amount of Disconnects because port was in use. Amount of Disconnects because there was no Voice Path (no bandwidth). Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 69 The “DTMF” value in the Ports Default & 1-2 menus. The “Silence Detection” value in the Ports Default & 1-2 menus (Gateway only). The “Packet Trace” value in the Ports Default & 1-2 menus (Gateway only). Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 70 Call Suspend mode used: Ring, Lamp Indicates if ACD Tone is enabled for individual Port (Remote only). The IP destination address. Version: Rev AA trap message. trap message. trap message. trap message. trap message. trap message. © Copyright 2007 Citel plc All Rights Reserved...
Page 71: Snmp Setup
2. Type in the password next to Community. Click OK. The default read (community) password is: “public.” The Set Community password is not and may be ignored. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 72: Configuring The Trap Host
3. In box Name: type “Gateway (or Remote) Error” 4. In box Severity: select choice “Major” 5. In box Description: type “$E, $1” 6. Click on the OK button. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 73: Defining A Warning Trap
– Trap messages that are considered Major/Critical b) “Yellow” – Trap messages that are considered a “Warning” c) “Purple” – Trap messages that are considered simply “Information” Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 74: Using Snmp To Monitor And Troubleshoot Problems
If there is a Lost Signal condition, as shown in the MI menu under “Status->Connect- >Connect Stats”, or anything higher than zero, a message will be indicated on the SNMP manager. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 75: Using Syslog
Warning, Info, Debug or Trace. 8. Port Priority – Can be left at the default of “Info” or be changed to Fatal, Error, Warning, Info, Debug or Trace. Document Number: M-4100-MUC YSLOG Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 76: The Log Priority Definitions
Kiwi Syslog Daemon is a freeware Syslog Daemon for Windows. It receives, logs, displays and forwards Syslog messages from hosts such as Citel’s EXTender products, routers, switches, Unix hosts and any other syslog enabled device. However, any third party Syslog application can be used.
Page 77: Troubleshooting
Verify that the unit is plugged into an active AC outlet. Verify that the cables between the unit and the PBX or KTS are secure. Verify that the Ethernet cable is connected and there is an active link status on the Gateway and Network Hub/Switch.
Page 78: Remote Checklist
Verify that the Ethernet cable is connected and there is an active link status on the Remote and Network Hub/Switch. Verify the digital telephone works correctly if connected directly to the PBX port. Verify that the correct PBX is selected.
Page 79: Power Up Led Sequence
Status LED 1 – Green Flashing Status LED 2 – Off Analog Port LED – Solid Green Status LED 1 – Solid Green Status LED 2 – Off Analog Port LED – Solid Green Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 80: Trouble Shooting Procedures
After the units have gone through the self-diagnostics tests and loading the runtime image, the telephone port LED should be solid green. This indicates that the telephone port is connected to a digital port on the PBX and to a telephone connected to the Remote, but not extended.
Page 81: Resetting The Port
Status LED 2 – Slow Green Flashing LED Status Analog Port LED – Off Analog Port LED – Solid Green Analog Port LED – Green with off Blink Analog Port LED – Green Flicker Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 82: Test The Ip Connection
ADPCM32 or G.711 voice compression method. While it requires more network bandwidth, it uses less voice compression and therefore minimizes the chances that any of these effects ever occur. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 83: Echo Problems
Most commonly there is an impedance mismatch between the analog line and your PBX. Also, the db level of the analog circuit may be too high. Analog circuits that are “hot” are a common cause of echo. Again, that echo may not be perceived on non- extended telephones, but that is only because there is no delay.
Page 84 If you have analog trunks on your PBX, the echo canceller frequently takes a second or two to detect levels of what is echo and what is voice, and then it starts to cancel the echo. The only way to eliminate that situation is to replace your analog trunks with digital trunk lines.
Page 85: Status Menus
IP Received Packet Statistics Look for any value that increases other than “total” and “cantforward.” Path: Gateway (Remote) ->Status->IP->IP RX Stats Figure 43: Received Packets Status Screen Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 86: Active Ip Connections
Figure 44: IP Active Status Screen ARP Table Make sure the default gateway can be seen from this status screen. Path: Gateway (Remote) ->Status->IP->IP ARP Figure 45: IP ARP Status Screen Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 87: Ip Route Table
This will list all the pertinent system information. The information shown here is used to verify software release, IP information, and system parameters. Path: Gateway (Remote) ->Status->System->General Info Figure 47: General Info Status Screen Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 88: Remote Phone System Messages
Check the network connection on the PBXgateway Check network link and device Check network link and device Reset the ports and attempt to reconnect Ensure network devices are working properly Change voice compression © Copyright 2007 Citel plc All Rights Reserved...
Page 89: Connecting To Other Citel Products
RODUCTS The PBXgateway and Remote can also connect with other Citel Technologies EXTender products. Other PBXgateways and EXTenders offered by Citel are based on the same configuration Management Interface as described in this document. The other products discussed are multi-port versions (8 to 24 ports) that offer at least the same features and functionality as the PBXgateway and Remote described in this document.
Page 90 Software EXTender Type Version V2.16r4 Remote V3.43r2 Remote V2.16r4 Remote V3.43r2 Remote V3.61.8r1 IP 4000 Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved V3.61.8r1 V3.61.8r1 V3.61.8r1 V2.16r4 Software Connect Version Type V3.61.8r1 V3.61.8r1 V3.61.8r1 V3.61.8r1 V2.16r4 Software...
Page 91: File Management And System Upgrades
This change will not take effect without a reboot. All changes made to the PBXgateway or Remote parameters will be saved to the file you selected. Document Number: M-4100-MUC YSTEM Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 92: Edit Non-Active Configuration Files
Type “[Y]es” to save the changes to that file, “[N]o” to discard your changes or “[S]pecify” to specify a different file name Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 93: Upgrading The Software
If “default.mab” is the only file displayed in the list, go to Optimizing the Flash File System on the next page. Otherwise follow the steps to save the active image file as the default. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 94: Saving The Active Image File As The Default
If the free space is less than 3,000,000 bytes, you must delete files which are not in used by the system (see Deleting Outdated Files on the next page). Path: Gateway->Utilities->Upgrade->Free Space Figure 50: Free Space Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 96: File Upload
As the file is being transferred progress is indicated by a stream of “#” symbols presented across the screen. The entire file upload takes approximately 15 minutes. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 97: Via Ftp Client
3. Press Enter to check that the image file with the “.mab” extension is available in that directory of the ftp server. Document Number: M-4100-MUC Figure 54: FTP session Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 98 8. The image may now be copied to multiple units if required. See the Via In-Band Upload section for details. 9. The unit is now ready to upgrade to the new software image. See the File Upgrade section for details. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 99: Via Zmodem Console Upload
8. The image may now be copied to multiple units if required. See the Via In-Band Upload section for details. 9. The unit is now ready to upgrade to the new software image. See the File Upgrade section for details. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 100: Via In-Band Upload
(if configured) and hit Enter. 5. A dialog box listing the files that can be transferred appears. Choose the file and press Enter. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 101: File Upgrade
5. A warning screen appears, as shown below. Type “[Y]es” to continue the upgrade process. This will use the selected image file and reboot the system. Figure 57: Warning message Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 102: Appendix A: Remote Telephone Management Interface
= 1 on the telephone keypad: = 3 on the telephone keypad: = 2 on the telephone keypad: Document Number: M-4100-MUC EMOTE ELEPHONE NTERFACE Previous Screen Next Screen Accept changes Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 103: Menu Map
Auto Connect 1: Prv 2:Ok Choose baud rate using Prv and Nxt, Select use Enter Country Code: EXIT to Accept HOLD to Cancel “#” to delete Enter Administrator’s Password using telephone keypad © Copyright 2007 Citel plc All Rights Reserved 3:Nxt...
Page 104: Appendix B: Technical Specifications
Freescale MPC870, 66MHz Analog Devices 2185N, 80 MIPS RJ-45 10/100Mpbs Half/Full Duplex Serial RS-232, RJ45 Custom cable supplied by Citel - RJ-45 on the end terminating to the EXTender 4100 and RJ-11 terminating to the telephone. G.729A, G.711, G.726 (ADPCM32 and ADPCM24)
Page 105: Appendix C: Regulatory And Compliance
If so, you will be given advance notice of the change to give you an opportunity to maintain uninterrupted service. Document Number: M-4100-MUC EGULATORY AND Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 106: The Ringer Equivalence Number (Ren)
Problems, Repair and Warranty Should you experience trouble with this telephone equipment or for repair or warranty information, please contact Citel Technologies, at 1-888-454-5828. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect this equipment from the line network until the problem has been corrected.
Page 107: Notice D'industrie Canada
IP Dual Port PBXgateway and Remote System Administrator’s Guide Repairs to certify equipment should be made by a Citel Technologies, Inc. authorized maintenance facility. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
Page 108: Making Changes Or Modifications
IP Dual Port PBXgateway and Remote System Administrator’s Guide Making Changes or Modifications Any changes and modifications not expressly approved by Citel Technologies, Inc. will void any compliance and regulatory approval, and will void the user’s authority to operate the equipment.
Page 109: Appendix D: Supported Telephones
9040 TansTalk (Wireless Handset) CallMaster II CallMaster III CallMaster IV CallMaster V EU24 4412D+ 4424D+ 4424LD+ (Definity selected as protocol) 2402 2410 2420 5402 5410 5420 6408+ 6416D+ 6424D+ EU24 Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 110 Table 18: Supported Telephones – Nortel Norstar Document Number: M-4100-MUC Dialog 3213 Dialog 4220 Dialog 4222 Dialog 4223 Dialog 4224 Dialog 4225 M3901 M3902 M3903 M3904 M3905 NTMN66 M7410 M7410CT T7208 T7316 T7316E NT8B29 Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 111: Appendix E: Glossary Of Terms
Character In computer terminology, a character is a unit of information that roughly corresponds to a written symbol, of a natural language, Document Number: M-4100-MUC LOSSARY OF Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved ERMS...
Page 112 EXTender A communications solution offered by Citel Technologies that allows for seamlessly connecting remote offices to the corporate PBX or KTS. The EXTender resides at the remote site.
Page 113 It is measured in ohms. In-band Transmission within a frequency range normally used for information transmission. Contrasted with out-of-band signaling, which uses frequencies outside the normal range of information-transfer frequencies? Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 114 The number of bytes contained in a single network packet. Packet Trace A trace is a collection of packet records that contain a timestamp, HDLC information, and the first few bytes of the packet. Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 115 To reinitialize the execution of a program by repeating the initial program load (IPL) operation. Release Notes Citel issues Release Notes for each version of the PBXgateway and Remote – these notes include information about new features, and also about any known issues.
Page 116 Equipment Corporation. It is now the most commonly supported plain text terminal type used for network connections. Web Server A computer, including software package, that provides a specific Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...
Page 117 Zmodem The fastest and most popular file transfer protocol, due to its efficiency and crash recovery properties. Table 19: Glossary of Terms Document Number: M-4100-MUC Version: Rev AA © Copyright 2007 Citel plc All Rights Reserved...

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