Related Manuals for Citel EXTender IP 6000
Summary of Contents for Citel EXTender IP 6000
- Page 1 EXTender IP6000 - Quick Installation Guide MIGRATION COMPANY G-IP6000-RUC Rev AC February 9, 2007...
- Page 2 Citel Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it.
- Page 3 EXTender™ IP6000 Quick Installation Guide...
- Page 4 EXTender™ IP6000 Quick Installation Guide...
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Page 5: Table Of Contents
Table of Contents Table of Contents ... 5 Regulatory – Compliance and Agency Approval Purpose of this Document ... 10 Naming Convention ... 10 Safety Considerations ... 10 Protection of the Environment – The WEEE Directive Support Telephone Numbers ... 10 Specifications ... - Page 6 Remote Telephone Messages Optional Configuration ... 36 2 to 1 Configuration ... 37 RVP_Direct ... 37 RVP_Over_IP ... 39 Setting up the Analog Port ... 40 Procedure ... 40 Setting the Make Set Busy Key (Meridian Only) Procedure ... 41 Setting up Call-Suspend ...
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Page 7: Regulatory - Compliance And Agency Approval
Regulatory – Compliance and Agency Approval This equipment complies with or has obtained Regulatory Agency approval at least against the following standards: EMC – Immunity EN 55024 (1998) + Amendments A1 + A2 Safety EN 60950 (2000) UL 60950-1 CSA C22.2 N° 60950-1 Telecom –... - Page 8 Should you experience trouble with this telephone equipment or for repair or warranty information, please contact Citel Technologies, at 1-888-454-5828. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect this equipment from the line network until the problem has been corrected.
- Page 9 5. Making Changes or Modifications Any changes and modifications not expressly approved by Citel Technologies will void any compliance and regulatory approval, and will void the user’s authority to operate the equipment.
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Page 10: Purpose Of This Document
Purpose of this Document This document provides the step-by-step process for the complete installation, basic configuration, and troubleshooting of the EXTender IP6000 (12 port) for Branch Offices. Please note that the Extender IP6000-RUC has IP connectively only, WAN connection is NOT supported. -
Page 11: Specifications
Single 10 / 100 megabit, RJ-45 Serial/WAN EIA/TIA-232, EIA/TIA-530, EIA/TIA-V35 Management Serial RS-232, DB9 PBX/KSU Up to 8 digital line interfaces over a 25 pair RJ-21 cable Voice Voice compression G.729a, G.711, G.726 (ADPCM 32 and ADPCM 24 Protocols and Services RVP over Internet Protocol (IP) Remote Voice Protocol (RVP™) (proprietary) over HDLC... -
Page 12: Prerequisites For Installation
If you use an asynchronous connection, you must install the appropriate ISDN Terminal Adapters (TAs), from the list below. The TAs must be operational at both the corporate facility and the Branch Office. This list is complete as of the release date of this document. Refer to the Citel’s Web site: Support@citel.com for the most recent list of recommended ISDN TAs. -
Page 13: Isdn Requirements (For Asynchronous Connections)
ISDN Requirements (for asynchronous connections) Before you install your units, order an ISDN BRI line at both the local site and the remote branch office. This ISDN line should be capable of the following: • The ability to make two “data” calls, one on each B Channel of the ISDN line. •... -
Page 14: Compatible Telephones
Compatible Telephones Nortel (Meridian and Norstar) Meridian M2006 * M2008 * M2216 M2250 M2317 M2616 M2616CT M3110 M3901 M3902 M3903 M3904 M3905 Norstar M7100 * M7208** M7310 M7324 M7410 ATA2 T7316 T7316E T7208** * This digital display telephone is NOT recommended for administrative purposes. - Page 15 (Definity) 5402 (Definity) 5420 (Definity) XM24 (add-on module for 64xx) NOTE: To select the proper PBX type go to the Utilities menu in the UI and run the Setup Wizard. EXTender™ IP6000 Quick Installation Guide Iwatsu IX-MKT IX-12KTD-2 IX-24KTD-2 IX-12KTD-3...
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Page 16: Parts Provided With The Extender
Parts Provided with the EXTender Table 2: Part Provided with the EXTender Quantity Description EXTender IP6000 Power Cord DB-25, RS-530 cable DB-9 RS-232 cable Cat 5 Ethernet Cable Mounting Hardware Mounting Brackets Quick Install Guide Parts Not Provided with the EXTender •... -
Page 17: Typical Installation
Typical Installation The figure below shows a typical installation of the EXTender. RJ-21 (up to 12 Ports per unit) Punch Blocks RJ-21 (up to 12 Ports) EXTender 6000 Cross-Connect Wires Figure 1: Typical 6000 Installation Mounting the EXTender IP6000 You can mount the EXTender in a standard 19-inch communication rack using the brackets provided or simply place it on a shelf within the rack. -
Page 18: Connections
Cools unit. Connect to a 120 VAC outlet Turns unit on and off. RJ-21 Wire to a punchdown block and then to the PBX. (See Pin Out Assignments on page 19) DB-25, serial. Connects the EXTender to a synchronous or... -
Page 19: Telephony Wiring (Rj-21)
Telephony Wiring (RJ-21) Table 4: Pin Out Assignments Cable Port Pair WH/BL BL/WH WH/GN GN/WH WH/SL SL/WH RD/OR OR/RD Wire Color Abbreviations: BK=Black BR=Brown YL=Yellow GN-Breen EXTender™ IP6000 Quick Installation Guide Cable Port Pair RD/BR BR/RD BK/BL BL/BK BK/GN GN/BK BK/SL SL/BK RD=Red... -
Page 20: Vt-100 Setup
VT-100 Setup 1. Make sure the EXTender is connected as shown on page 17. 2. You must use communications software — for example, HyperTerminal — to configure and test the EXTender. Attach one end of the RS-232 cable to your PC COM port and the other end to the DB-9 Console port connector on the front of the EXTender. -
Page 21: Power-Up
(but there is no link up- in Call Suspend mode or has not dialed it yet). Port LEDs Solid Green if connected properly to the PBX. IMPORTANT: If any of the LEDs DO NOT power as explained, refer to the System Administrator’s Guide for troubleshooting information. -
Page 22: Basic Configuration
Press “Enter” to start the EXTender shell….. IMPORTANT: We recommend that you run the setup wizard on initial power-up as the PBX Type needs to be set before the unit will become operational, and the phones to initialize. This item can be accessed at anytime by selecting: Remote →... -
Page 23: Installation Environment
Installation Environment This section provides the necessary information to configure the EXTender using the MI. The units are programmed at the factory with “default” settings providing basic parameters to accommodate most network environments. Which type of Before beginning the configuration process, identify the network device type that is Network connected to the EXTender. -
Page 24: Synchronous-Serial (Rvp_Direct)
Synchronous-Serial (RVP_Direct) This section of the manual provides the necessary information to configure the EXTender for connection to a synchronous-serial device. The units are programmed at the factory with “default” settings providing basic parameters to accommodate many network environments. Router PBXgateway DSU/CSU Punch Block... -
Page 25: Asynchronous-Serial (Rvp_Direct)
Asynchronous-Serial (RVP_Direct) This section of the manual provides the necessary information to configure the EXTender for connection to an asynchronous-serial device. The units are programmed at the factory with “default” settings providing basic parameters to accommodate many network environments. PBXgateway ISDN TA Punch Block Corporate Office... - Page 26 Example: 98 • Dialback Num1: Enter the telephone number for dialing the first ISDN B-channel of the EXTender from the PBX location where the Gateway is installed. Example: 914032881918 • Dialback Num2: Enter the telephone number for dialing the second ISDN B-channel of the EXTender from the PBX location where the Gateway is installed.
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Page 27: Ip Network (Rvp_Over_Ip)
IP Network (RVP_Over_IP) This section of the manual provides the necessary information to configure the EXTender for connection within an IP network. Note: The units are programmed at the factory with RVP_Direct “default” settings. The Type parameter must be set to RVP_Over_IP. Corporate Office PBXgateway RJ21... -
Page 28: Setup Wizard
Setup Wizard IMPORTANT 1: We recommend that you run the setup wizard on initial power-up as the PBX Type needs to be set before the unit will become operational, and the phones to initialized. This item can be accessed at anytime by selecting: Remote →... -
Page 29: Dial-Up Modem Connection
Dial-Up Modem Connection The Management Interface includes Z Modem functionality for the DB9 dial-up management console port. An external modem attached to the DB9 port (not included with unit) will be required to dial into the management console interface of the EXTender. This console interface will allow remote dial-up access using Z modem protocol to the management console. -
Page 30: Installing The Modem At The Remote Site
Example: Using the Sporster 33.6 modem the following settings would apply: Position Setting DTR Normal mode Verbal result codes DOWN Display result codes DOWN No echo on offline commands Auto answer ON Carrier Detect (CD) normal DOWN Load factory defaults DOWN Smart mode Installing the Modem at the Remote Site... -
Page 31: Telnet Connection
Telnet Connection The EXTender can be configured using a Telnet session over the existing LAN connection. There is a maximum of four Telnet connections per unit at one time. IMPORTANT: • All IP parameters must be configured before a Telnet session can be established to a unit. •... -
Page 32: Html Interface
HTML Interface The EXTender can be configured using a standard web server over an existing LAN connection. This feature provides the System Administrator complete management capabilities as well as status information for both WAN and PORT connections. IMPORTANT • All IP parameters for the EXTender must be configured before the web server session can be established. - Page 33 (but there is no link up- in Call Suspend mode or have not dialed it yet). Port LEDs: Solid Green if connected properly to PBX. 10. The Management Interface is now accessible for complete EXTender configuration. 11. Clicking on the LED Definitions in the upper right corner will give you a graphical representation of the LED states and their definitions.
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Page 34: Placing A Call
Placing a Call What to verify before placing a call: • The Gateway recognizes ports on the PBX and the EXTender recognizes telephones. The MI should display “RD” (Ready). • The Terminal device is properly configured to meet the requirements of the install. -
Page 35: Remote Telephone Messages
Down (see note) to problems (green flicker) with the port. Carrier Lost Displayed if the network connection (see note) to the PBX is lost. Connect rejected The system rejects the connection request. Connect Timeout The EXTender cannot connect to PBXgateway. -
Page 36: Optional Configuration
User ID - If configured, this option assigns an ID that maps the Remote Unit to the correct port on the PBX. The remote user must enter this ID to connect to the Gateway. Active Call Monitoring (Norstar Only) – If enabled, this allows a user, such as an Office Administrator, to monitor users that are on Active Calls as to not disturb them and direct the call to their voice mail. -
Page 37: To 1 Configuration
2 to 1 Configuration RVP_Direct The EXTender Remote Unit communicates with the Gateway installed at the corporate facility. The Gateway can connect to two different EXTender remote units using RVP_Direct to both WAN Ports. The first remote is connected to WAN1 of the Gateway and the second remote is connected to WAN2 of the Gateway. - Page 38 4. Press the key to access the Remote Number parameter. Set to either 1 or 2. This will differentiate the 2 remotes to the PBXgateway in the 2 to 1 configuration. IMPORTANT NOTE: The Remote Unit connected to WAN 1 of the Gateway MUST be Remote [1]. 5.
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Page 39: Rvp_Over_Ip
RVP_Over_IP When configuring the remote units for 2:1 operation, you need to set the Remote Number. Instead of using the Gateway Port Offset parameter to distinguish ports on each remote the Port User ID’s can be used to determine what ports on the Remote will match up to what ports on the Gateway. Figure 18: User IDs –... -
Page 40: Setting Up The Analog Port
Setting up the Analog Port Note: When using the Analog Port ensure that you selected the correct region using the Setup Wizard (see page 28). The EXTender 6000 may be equipped with an extra RJ-11 port on the back panel. This port is labeled “Analog”... -
Page 41: Setting The Make Set Busy Key (Meridian Only)
Setting the Make Set Busy Key (Meridian Only) The MSB (Make Set Busy) key sends a command from the Gateway to the PBX. This command is used to log agents out of the ACD queue in the event of an abnormal disconnect. This prevents ACD agents from receiving calls during a network outage. -
Page 42: Setting Up Call-Suspend
Figure 22: MSB Key 2. Press the ↓ key to scroll down to the MSB key parameter. 3. Enter the location of the MSB key on the telephone. 4. Press the ← key to accept changes and go back to the Configuration Menu. 5. -
Page 43: Procedure For Avaya And Meridian (Extender Configuration)
Procedure for Avaya and Meridian (EXTender Configuration) Note: When using an RVP_Direct connection, and Call Suspend is enabled, all ports will have call suspend enabled. If using and RVP_Over_IP connection Call Suspend can be enabled on a port-by-port basis. 1. Access the Call_Suspend Menu using the following path; Path: Remote->Configuration->Connect->RVP_Direct->Call_Suspend Path: Remote->Configuration->Connect->RVP_Over_IP->Default_Port Or for individual ports:... -
Page 44: Procedure For Avaya And Meridian (Gateway Configuration)
4. Press the key to the Timeout parameter. This parameter causes the units to go into Call Suspend mode when no activity occurs for the set Timeout value. Set the value between 15 and 240 minutes. 6. (RVP_Over_IP Only) Press the value, in minutes (0 –240) that the EXTender will be connected to the Gateway before falling into Call Suspend. - Page 45 resolve this issue, the gateway unit will attempt to re-connect to the remote unit a configurable number of times, this is called Num Dials on Reboot (assumes the network link and the remote unit are still functioning). Gateway Configuration Connect RVP_Direct Call Suspend Figure 27:...
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Page 46: Procedure For Norstar (Extender Configuration)
Procedure for Norstar (EXTender Configuration) 1. Access the Call_Suspend Menu using the following path; Note: When using an RVP_Direct connection, and Call Suspend is enabled, all ports will have call suspend enabled. If using and RVP_Over_IP connection, Call Suspend can be enabled on a port-by- port basis, using individual port values or the <Default>... -
Page 47: Procedure For Norstar (Gateway Configuration)
Figure 30: 4. Press the key to the Timeout parameter. This parameter causes the units to go into Call Suspend mode when no activity occurs for the set Timeout value. Set the value between 15 and 240 minutes. 5. (RVP_Over_IP Only) Press the value, in minutes (0 –240) that the EXTender will be connected to the Gateway before falling into Call Suspend. -
Page 48: Fax Support On The Second B (Ch 2) Channel
Note: This information applies to Meridian protocols only. Because of an error in the way the Meridian PBX sets up a port with an ATA, you must follow the steps below to get the PBX to properly recognize a digital port.
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