Warranty And Service; Additional Product Information - Cisco ESW-520-24 Faq

© 2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.

Warranty and Service

Q.
What is the warranty for the Cisco ESW 500 Series?
A.
The ESW 500 Series includes an enhanced 5-year hardware warranty. This warranty offers:
Next-business-day advance product replacement, where available; otherwise 10 business
●
day advance replacement
Free software fixes
●
90-days complimentary end-user phone support, though the
●
during local business hours
1-year access to Cisco Online Customer Chat Support
●
For details about the ESW 500 Series hardware warranty, visit
http://www.cisco.com/go/esw500help
Q.
What support is available for the Cisco ESW 500 Series?
A.
Cisco ESW 500 Series is supported by the Cisco Small Business Support Center. The Small
Business Support Center is staffed with experienced technicians, trained in the needs of small
business customers and VAR partners. In addition, the Cisco Small Business Support
Community is a collaborative space where you can gather and share knowledge about small-
business networking and communications.
https://www.myciscocommunity.com/community/smallbizsupport
Q.
What service contracts are available to support the Cisco ESW 500 Series Switches?
A.
Due to the richness of the enhanced warranty, there are no additional service programs
available for purchase.
Q.
Are Cisco ESW 500 Series Switches covered by Cisco SMARTnet
A.
No. With the introduction of the Small Business products, Cisco has launched a new support
model and service. All Small Business Pro products are supported by Cisco Small Business
Support Center. This includes:
Small product service: Device-level support that is sold by Cisco partners and provided by
●
a Cisco Small Business Technical Assistance Center (TAC) team.
Partner phone support: Entitled partner-only phone support for presales and installation
●
questions.
Support community: A new Web 2.0 community for resellers and customers, with
●
discussion forums, the latest product news, and access to online support resources:
http://www.myciscocommunitycom.
Cisco SMARTnet support will not be available for Cisco Small Business Pro products.

Additional Product Information

Q.
Where can I find product specifications and other information about the Cisco ESW 500
Series Switches?
A.
For product literature such as data sheets and product specifications, visit
http://www.cisco.com/go/esw500
during local business hours
(live on June 4, 2009).
(live June 4, 2009).
Small Business Support Center
®
?
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Q&A