General Information - Environmental Express HotBlock TKN System Operation & Instruction Manual

Table of Contents

HotBlock

TKN:

Operation & Instruction Manual

Limited Warranty

The Environmental Express HotBlock® TKN is warranted against defects in materials and workmanship when used in

accordance with applicable instructions, for a period of one year from the date of shipment. This warranty extends to parts,

labor, and any approved transportation charges. This warranty applies only to damage or failure caused by normal laboratory

use. The warranty is limited to product repair. If Environmental Express is unable to repair the HotBlock, the customer may, at

his or her option, receive a replacement unit or a full refund. Operating the HotBlock® TKN at temperatures higher than 450°C

will void the warranty.

In no event shall Environmental Express have any obligation to make repairs, replacements or corrections required, in whole

or in part, as the result of (i) normal wear and tear, (ii) accident, disaster or event of force majeure, (iii) abuse, neglect, misuse,

fault or negligence of or by customer, (iv) use of the product in a manner for which it was not designed, (v) causes external

to the product such as, but not limited to, power failure or electrical power surges, (vi) improper storage and handling of the

product, (vii) use of the product in combination with equipment or software not supplied by Environmental Express, (viii)

ordinary maintenance, (ix) alterations, repairs or installations that have not been performed by Environmental Express or its

authorized representative or (x) failure to maintain product in accordance with Environmental Express' written instructions.

Environmental Express makes no other warranty, expressed or implied for this product with respect to merchantability, fitness

for a particular use or any other matter and expressly disclaims all other warranties. Environmental Express is not liable for

any consequential, special, indirect or compensatory damages arising from use of, or in conjunction with this product. the

maximum liability of Environmental Express (whether by reason of breach of contract, tort, indemnification, or otherwise, but

excluding liability of seller for breach of warranty (the sole remedy for which shall be as otherwise provided herein)) shall be

the invoice price of this product.

Repair Policies

Under Warranty Repair:

If the HotBlock® TKN should fail to operate as warranted

within the warranty period (one year from date of

shipment), Environmental Express will repair it and

ship it back to the customer at Environmental Express'

expense. The remainder of the warranty period will be

honored from the original ship date. Environmental

Express will bear the cost of ground transportation both

to and from the customer's location, and bear the cost of

any parts, labor and cleanup required.

However, if it is determined that the damage to the

HotBlock® TKN was caused by negligence or improper

use or by another excluded cause as set forth above,

this warranty will not apply. The warranty is also void

if the system is used beyond its intended purpose or

in the event of any unauthorized repair. In such cases,

reasonable and customary repair charges will apply.

Repair charges will be quoted prior to work being done.

Note: This warranty does not apply to any consumable items associated with the HotBlock® TKN System.

+1.800.343.5319 or +1.843.881.6560 envexp.com

Out of Warranty Repair:

If the HotBlock® TKN fails after the warranty period has

lapsed, the repair procedure is as follows:

First, notify an Environmental Express Technical Service

Representative of product's failure and place an order for

repair. Whenever possible, our customer service technician

will walk you through possible troubleshooting scenarios

which may enable you to repair your block on-site.

If on-site repair is not possible, the customer may return

the non-working unit to Environmental Express using

appropriate shipping containers and insurance. Repair

charges will be assessed and estimated prior to work being

done. Repair charges will include all freight costs as well as

reasonable and customary charges for parts and labor.