Service And Support - Cisco 1711 Datasheet

Immunity
Standards
• 55082-1 Generic Immunity Specification Part 1: Residential and
Light Industry
• IEC 1000-4-2 (EN61000-4-2)
• IEC 1000-4-3 (ENV50140)
• IEC 1000-4-4 (EN61000-4-4)
• IEC 1000-4-5 (EN61000-4-5)
• IEC 1000-4-6 (ENV50141)
• IEC 1000-4-11
• IEC 1000-3-2
Network Homologation
Standards
• USA: ATIS/ACTA -TIA/EIA/IS - 968 (Former part 68), TIA/EIA/
IS-883, T1.TRQ.6-2001, TIA/EIA/TSB-129
• Canada - CS-03
• Japan - JATE
• Australia - AS/ACIF: S-02, S-043, C-559; ACA TS-002, TS-003,
TS-006, TS-016, TS-031
• New Zealand - PTC107, PTC200, PTC211, PTC270, CTR3
• European Union + Switzerland: Directive 1999/5/EC
• Russia - CTR2, CTR3, CTR21, ITU-G.992.1, ITU-G991.2
• Belarus - CTR3, CTR21
• Czechia - CTR2, CTR3, CTR21
• Poland - CTR3, PB-TE ITU-G.992.1
• Hungary - CTR2, CTR3, CTR21, ITU-G.992.1
• Singapore - IDA: TS-PSTN1, TS-ISDN1, TS-ADSL
• Taiwan - PSTN01, IS6100, ID002
• Brazil - CTR3, CS-03
• Mexico - CTR3, CS-03, FCC part 68
• South Africa- CTR3
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170 West Tasman Drive
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USA
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Tel: 408 526-4000
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Fax: 408 526-4100
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Israel • Italy • Japan • Korea • Luxembourg • Malaysia • Mexico • The Netherlands • New Zealand • Norway • Peru • Philippines • Poland
Portugal • Puerto Rico • Romania • Russia • Saudi Arabia • Scotland • Singapore • Slovakia • Slovenia • South Africa • Spain • Sweden
S w i t z e r l a n d • Ta i w a n • T h a i l a n d • Tu r k e y • U k r a i n e • U n i t e d K i n g d o m • U n i t e d S t a t e s • Ve n e z u e l a • Vi e t n a m • Z i m b a b w e
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All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
(0304R) 06/03 LDI-5159 ms 10/14/03
European Headquarters
Cisco Systems International BV
Haarlerbergpark
Haarlerbergweg 13-19
1101 CH Amsterdam
The Netherlands
www-europe.cisco.com
Tel: 31 0 20 357 1000
Fax: 31 0 20 357 1100
C i s c o W e b s i t e a t w w w . c i s c o . c o m / g o / o f f i c e s
The Cisco 1700 Series, including the Cisco 1711/1712 routers, is in
compliance with the requirements of these countries for
distribution. The Cisco 1700 Series conforms to safety, EMI,
immunity, and network homologation standards. Details can be
obtained through your Cisco reseller or account manager.

Service and Support

Technical Support Services for Cisco 1711 and 1712 routers are
available through Cisco SMARTnet
Onsite service programs. Cisco SMARTnet support augments the
resources of your operations staff; it provides them access to a
wealth of expertise, both on line and via telephone, the ability to
refresh their system software at will, and a range of hardware
Advance Replacement options.
Cisco SMARTnet Onsite provides all Cisco SMARTnet services and
complements the hardware Advance-Replacement feature by adding
the services of a field engineer, offering support that can be critical
for those locations where staffing is insufficient or unavailable to
perform parts-replacement activities. Table 3 lists features and
benefits of Cisco SMARTnet support.
Table 3
Cisco SMARTnet Features
Cisco SMARTnet Support Cisco SMARTnet Onsite Support
Features
Access 24 x 7 to
software updates
Web access to technical
repositories
Telephone support
through the TAC
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
www.cisco.com
Tel: 408 526-7660
Fax: 408 527-0883
®™
and Cisco SMARTnet
Benefits
• Enables proactive or expedited issue
resolution
• Lowers total cost of ownership by
using Cisco expertise and knowledge
• Minimizes network downtime
Asia Pacific Headquarters
Cisco Systems, Inc.
Capital Tower
168 Robinson Road
#22-01 to #29-01
Singapore 068912
www.cisco.com
Tel: +65 6317 7777
Fax: +65 6317 7799