Dell Vostro 5890 Service Manual
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Dell Vostro 5890 Service Manual

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Vostro 5890
Service Manual
Regulatory Model: D28M
Regulatory Type: D28M004
August 2021
Rev. A01

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Summary of Contents for Dell Vostro 5890

  • Page 1 Vostro 5890 Service Manual Regulatory Model: D28M Regulatory Type: D28M004 August 2021 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working inside your computer..................5 Safety instructions................................5 Before working inside your computer........................5 Safety precautions................................ 6 Electrostatic discharge—ESD protection....................... 6 ESD field service kit ..............................7 After working inside your computer..........................8 Chapter 2: Disassembly and reassembly..................9 Recommended tools................................
  • Page 4 Deleting or changing an existing system setup password.................64 Chapter 5: Troubleshooting......................65 Dell SupportAssist Pre-boot System Performance Check diagnostics............... 65 Running the SupportAssist Pre-Boot System Performance Check..............65 Dell Enhanced Pre-Boot System Assessment — ePSA Diagnostic 3.0...............65 System diagnostic lights..............................66 Diagnostic error messages.............................. 67 Real-Time Clock (RTC Reset)............................70 Updating the BIOS in Windows............................70...

  • Page 5: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 6: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 8: After Working Inside Your Computer

    After working inside your computer About this task NOTE: Leaving stray or loose screws inside your computer may severely damage your computer. Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 9: Chapter 2: Disassembly And Reassembly

    NOTE: The #0 screw driver is for screws 0-1, the #1 screw driver is for screws 2-4, and the #2 screw driver is for screws 5-6. Screw size list Table 1. Vostro 5890 screw size list Component Screw type Quantity...

  • Page 10: Major Components Of Your System

    Major components of your system 1. Side cover 2. Memory module 3. I/O panel 4. Fan and Heat-sink assembly 5. Processor 6. Solid-state drive 7. Power button 8. System board 9. Chassis 10. Front bezel 11. 3.5-inch Hard-drive 12. System fan 13.

  • Page 11: Side Cover

    Side cover Removing the side cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the side cover and provide a visual representation of the removal procedure. Disassembly and reassembly...

  • Page 12: Installing The Side Cover

    Steps 1. Loosen the two captive screws (6-32) that secure the side cover to the chassis. 2. Using the tab on the side cover, slide back and lift the side cover off the chassis. Installing the side cover Prerequisites About this task The following images indicate the location of the side cover and provide a visual representation of the installation procedure.
  • Page 13 Steps 1. Align the tabs on the side cover with the slots on the chassis and slide it towards the front of the computer. Disassembly and reassembly...

  • Page 14: Front Bezel

    2. Tighten the two captive screws (6-32) that secure the side cover to the chassis. Next steps 1. Follow the procedure in After working inside your computer. Front bezel Removing the front bezel Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 15: Installing The Front Bezel

    Installing the front bezel Prerequisites About this task The following images indicate the location of the front bezel and provide a visual representation of the installation procedure. Steps 1. Place the computer in an upright position. 2. Align the front bezel with the slots on the chassis. 3.

  • Page 16: Optical Drive

    Optical drive Removing the Optical drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the optical drive and provides a visual representation of the removal procedure. Steps 1.

  • Page 17: Installing The Optical Drive

    Installing the Optical drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the Optical drive and provide a visual representation of the installation procedure. Steps 1.

  • Page 18: Memory Module

    Memory module Removing the memory modules Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the memory modules and provide a visual representation of the removal procedure. Steps 1.

  • Page 19: Installing The Memory Modules

    Installing the memory modules Prerequisites About this task The following images indicate the location of the memory modules and provide a visual representation of the installation procedure. Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2.

  • Page 20: Wlan Card

    WLAN card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the side cover. About this task The following images indicate the location of the wireless card and provide a visual representation of the removal procedure. Steps 1.

  • Page 21: Installing The Wireless Card

    Installing the wireless card Prerequisites About this task The following images indicate the location of the wireless card and provide a visual representation of the installation procedure. Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card of your computer. Table 2.

  • Page 22: Solid-State Drive

    5. Replace the screw (M2x3) that secures the wireless card to the system board. Next steps 1. Install the side cover. 2. Follow the procedure in After working inside your computer. Solid-state drive Removing the 2230 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 23: Removing The M.2 2280 Solid-State Drive

    Steps 1. Locate the notch on the 2230 solid-state drive. 2. Align the notch on the 2230 solid-state drive with the tab on the M.2 card slot. 3. Slide the 2230 solid-state drive into the M.2 card slot on the system board. 4.

  • Page 24: Installing The M.2 2280 Solid-State Drive

    Steps 1. Remove the single (M2x3) screw that secures the 2280 solid-state drive to the system board. 2. Slide and lift the 2280 solid-state drive from the M.2 card slot on the system board. Installing the M.2 2280 solid-state drive Prerequisites About this task The following images indicate the location of the solid-state drive and provide a visual representation of the installation...

  • Page 25: Graphics Card

    Steps 1. Locate the notch on the 2280 solid-state drive. 2. Align the notch on the 2280 solid-state drive with the tab on the M.2 card slot. 3. Slide the 2280 solid-state drive into the M.2 card slot on the system board. 4.

  • Page 26: Installing The Graphics Card

    Steps 1. Lay the computer on the right side. 2. Locate the graphics card (PCI-Express). 3. Lift the pull tab to open the PCIe door. 4. Push and hold the securing tab on the graphics-card slot and lift the graphics card from the graphics-card slot. Installing the graphics card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 27: Hard Drive Assembly

    Steps 1. Align the graphics card with the PCI-Express card connector on the system board. 2. Using the alignment post, connect the graphics card in the connector and press down firmly. Ensure that the card is firmly seated. 3. Lift the pull tab to close the PCIe door. Next steps 1.
  • Page 28 About this task The following images indicate the location of the 3.5-inch hard drive and provide a visual representation of the removal procedure. Steps 1. Lay the computer on the right side. 2. Disconnect the data and power cables from the hard drive. 3.

  • Page 29: Installing The 3.5-Inch Hard Drive

    Installing the 3.5-inch hard drive Prerequisites About this task The following images indicate the location of the 3.5-inch hard drive and provide a visual representation of the installation procedure. Steps 1. Insert the hard drive into the hard-drive cage. 2. Replace the four (6-32) screws that secure the hard drive to the hard-drive cage. 3.

  • Page 30: Coin-Cell Battery

    cage with the 4 hooks on the ODD bracket and place it into its slot on the chassis. Secure the hard-drive assembly to the chassis with two (6-32) screws. Connect and route the hard-drive power extension cable, 3.5-inch SATA cable, 2.5-inch hard drive and ODD SATA cable and CPU power cable through the cable holder clip.

  • Page 31: Chassis Fan

    About this task The following images indicate the location of the coin-cell battery and provide a visual representation of the installation procedure. Steps 1. Insert the coin-cell battery into the socket with the positive side (+) labeled facing up. 2. Press down on the coin-cell battery into the slot on the system board. Next steps 1.

  • Page 32: Installing The Chassis Fan

    Steps 1. Lay the computer on the right side. 2. Disconnect the fan cable from the connector on the system board. 3. Gently pull the fan to release it from the rubber grommets. 4. Remove the fan off the chassis. Installing the chassis fan Prerequisites About this task...

  • Page 33: Power Supply Unit

    Steps 1. Align the slots on the fan with the rubber grommets on chassis. 2. Route the rubber grommets through the slots on fan and pull the rubber grommets until the fan snaps into position. 3. Connect the fan cable to the system board. Next steps 1.
  • Page 34 About this task The following images indicate the location of the power-supply unit and provide a visual representation of the removal procedure. Disassembly and reassembly...

  • Page 35: Installing The Power-Supply Unit

    Steps 1. Lay the computer on the right side. 2. Disconnect the power cables from the system board and remove them from the routing guides on the chassis. 3. Disconnect the power cable from the powered graphics card connector. 4. Remove the three (6-32) screws that secure the power-supply unit to the chassis. 5.
  • Page 36 Disassembly and reassembly...

  • Page 37: Heatsink Assembly

    Steps 1. Press and hold the securing tab on the chassis and slide the power-supply unit into the chassis until it snaps into position. 2. Replace the three (6-32) screws that secure the power-supply unit to the chassis. 3. Route the power cable through the routing guides on the chassis and connect the power cable to connector on the powered graphics card.

  • Page 38: Installing The Heatsink Assembly

    Steps 1. Locate the processor fan and heatsink assembly on your computer. 2. Disconnect the processor fan cable from the system board. 3. In a reverse sequential order (4>3>2>1) loosen the four captive screws that secure the fan and heatsink assembly to the system board.

  • Page 39: Processor

    Steps 1. Align the screw holes on the processor fan and heatsink assembly with the screw holes on the system board. 2. As per the sequential order (1 < 2 < 3 < 4) tighten the four captive screws to secure the fan and heatsink assembly to the system board.

  • Page 40: Installing The Processor

    Steps 1. Press the release lever down and then push it away from the processor to release it from the securing tab. 2. Extend the release lever completely and open the processor cover. CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket.
  • Page 41 Steps 1. Ensure that the release lever on the processor socket is fully extended in the open position. 2. Align the notches on the processor with the tabs on the processor socket and place the processor in the processor socket. CAUTION: Ensure that the processor-cover notch is positioned underneath the alignment post.

  • Page 42: System Board

    System board System board layout 1. PSU power connector 2. Processor fan connector 3. Memory module slot 4. Power button connector 5. M.2 SSD card reader slot 6. SATA0 connector (blue) 7. M.2 WLAN slot 8. SATA1/2 connector (black) 9. SATA3 connector (white) 10.
  • Page 43 9. Remove the processor. About this task The following images indicate the location of the system board and provide a visual representation of the removal procedure. Disassembly and reassembly...
  • Page 44 Disassembly and reassembly...
  • Page 45 Disassembly and reassembly...

  • Page 46: Installing The System Board

    Steps 1. Lay the computer on the right side. 2. Remove the single (6-32) screw that secures the ports bezel to the chassis. 3. Disconnect and un-route all the cables connected to the system board. 4. Remove the eight screws (6-32) and that secure the system board to the chassis. 5.
  • Page 47 Disassembly and reassembly...
  • Page 48 Disassembly and reassembly...
  • Page 49 Disassembly and reassembly...
  • Page 50 Steps 1. Align the ports on the system board with the slots on the chassis and align the system board in place. 2. Replace the single (M2x4) standoff screw that secures the system board to the chassis. 3. Replace the eight (6-32) screws that secure the system board to the chassis. 4.

  • Page 51: Chapter 3: Drivers And Downloads

    Drivers and downloads Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 52: Chapter 4: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...
  • Page 53 Table 3. System setup options—System information menu (continued) Overview Processor ID Displays the processor identification code. Processor L2 Cache Displays the processor L2 Cache size. Processor L3 Cache Displays the processor L3 Cache size. Microcode Version Displays the microcode version. Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable.
  • Page 54 Table 4. System setup options—Boot Configuration menu (continued) Boot Configuration By default, the option is not enabled. Secure Boot Mode Enable or disable to change the secure boot mode options. By default, the Deployed Mode is enabled. Expert Key Management Enable Custom Mode Enable or disable custom mode.
  • Page 55 Table 6. System setup options—Storage menu (continued) Storage Enable SMART Reporting Enable or disable Self-Monitoring, Analysis, and Reporting Technology (SMART) during computer startup. By default, the Enable SMART Reporting option is not enabled. Drive Information SATA-0 Type Displays the SATA HDD type information of the computer. Device Displays the SATA HDD device information of the computer.
  • Page 56 Table 8. System setup options—Connection menu Connection Network Controller Configuration Integrated NIC Controls the on-board LAN controller. By default, the Enabled with PXE option is enabled. Wireless Device Enable WLAN Enable or disable the internal WLAN device By default, the option enabled. Bluetooth Enable or disable the internal Bluetooth device By default, the option enabled.
  • Page 57 Table 9. System setup options—Power menu (continued) Power By default, the Intel Speed Shift Technology option is enabled. Table 10. System setup options—Security menu Security TPM 2.0 Security TPM 2.0 Security On Enable or disable TPM 2.0 security options. By default, the TPM 2.0 Security On option is enabled. Attestation Enable Enables to control whether the Trusted Platform Module (TPM) Endorsement Hierarchy is available to the operating system.
  • Page 58 Allow Non-Admin PSID Revert Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives from the Dell Security Manager prompt. By default, the option is disabled. Table 12. System setup options—Update, Recovery menu...
  • Page 59 By default, the option is enabled. Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery Tool. By default, the threshold value is set to 2. Table 13. System setup options—System Management menu...
  • Page 60 Table 14. System setup options—Keyboard menu (continued) Keyboard By default, the option is enabled. Numlock LED Enable Numlock LED Enable or disable Numlock LED. By default, the option is enabled. Device Configuration Hotkey Access Device Configuration Hotkey Access Enable or disable users to access device configuration by using hotkeys. By default, the option is enabled.

  • Page 61: Updating The Bios

    Steps 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can also use the product ID or manually browse for your computer model.

  • Page 62: Updating The Bios Using The Usb Drive In Windows

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 63: System And Setup Password

    Steps 1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer. 2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys then press Enter.

  • Page 64: Deleting Or Changing An Existing System Setup Password

    Deleting or changing an existing system setup password Prerequisites Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.

  • Page 65: Chapter 5: Troubleshooting

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...

  • Page 66: System Diagnostic Lights

    System diagnostic lights Power-supply diagnostics light Indicates the status of the power-supply in either of the two sates: ● Off: No Power ● On: Power is supplied. Power button light Table 20. Power button LED status Power button LED state System state Description ●...

  • Page 67: Diagnostic Error Messages

    CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed. Contact Dell CD DRIVE CONTROLLER FAILURE The optical drive does not respond to commands from the computer.
  • Page 68 Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. INSERT BOOTABLE MEDIA The operating system is trying to boot to non-bootable media, such as an optical drive.
  • Page 69 Run the Stuck Key test in Dell Diagnostics. LICENSED CONTENT IS NOT ACCESSIBLE IN Dell MediaDirect cannot verify the Digital Rights Management MEDIADIRECT (DRM) restrictions on the file, so the file cannot be played.

  • Page 70: Real-Time Clock (Rtc Reset)

    Real-Time Clock (RTC Reset) The Real Time Clock (RTC) reset function allows you or the service technician to recover Dell Inspiron, systems from No POST/No Power/No Boot situations. The legacy jumper enabled RTC reset has been retired on these models.

  • Page 71: Updating The Bios Using The Usb Drive In Windows

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...
  • Page 72 5. Press and hold the power button for 20 seconds to drain the flea power. 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Troubleshooting...

  • Page 73: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 23. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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