Troubleshooting; Have A Question Or Need Assistance - ooma HD3 Quick Start Manual

Troubleshooting

■ My handset doesn't work
• If your phone cannot register to your Ooma Telo, you
might have a first-generation Ooma Telo Handset and
your Telo is running in a mode that does not support
the new Ooma HD3 Handset . Dial * # * # 3 0
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from a phone connected directly to the Telo, wait for
your Telo to reboot and then try again .
• Make sure your batteries are properly installed and
sufficiently charged .
■ My phone doesn't ring
• Your ringer may be turned off . Increase the ringer
volume by pressing up on the navigation pad from the
home screen .
• Check the signal quality with the signal strength
indicator . Bring the handset closer to the Telo and try to
answer an incoming call .
• When DND is on, the status bar will display
incoming calls will go directly to voicemail . To turn this
feature off, go to Menu, then Settings and choose Do
Not Disturb .
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■ I don't hear a dialtone
• Verify that your Ooma Telo is powered on and working
properly . The Ooma logo should be lit blue . If you have
a regular phone, plug it into the PHONE port of the Telo
to check for dialtone .
■ My handset won't charge
• Make sure the charging cradle is plugged in .
• Make sure that the handset is placed in the
cradle securely .
• Remove the batteries from the handset and
re-install them . Replace the batteries with new
Ni-MH rechargeable batteries if your current set
no longer works .
■ I hear noise or static
• Bring the handset closer to the Ooma Telo to see if
and all
quality improves .
• Try moving your Ooma Telo and handset away from
devices that may generate interference (other phones,
computers, wireless devices, electrical appliances
like microwaves) .
■ Call quality is not good
• Try adjusting the earpiece volume by pressing up/down on the navigation pad .
• Move closer to the Ooma Telo to see if the audio quality improves .
• Ensure that the handset batteries are fully charged .
• Problems with voice quality might be due to your Internet connection . Please visit
www.ooma.com/support for tips on troubleshooting your Internet connection .

Have a question or need assistance?

Here is where you can look for help:
Online Knowledgebase: www.ooma.com/support
User Manuals: www.ooma.com/userguide
Community Forum: forums.ooma.com
Live Customer Care: 1-888-711-6662 (US) 1-866-929-6662 (Canada)
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