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Troubleshooting
Paper Does Not Feed Properly
Confirm the paper conditions.
• If using non-Canon brand media, ensure the paper is not too thick (less than 28 lb.).
• Ensure the number of sheets loaded does not exceed the recommended level.
• Ensure the paper is not creased, curled or wrinkled.
Ensure that the left edge of the paper touches the paper guide.
When printing envelopes, refer to "Envelopes" in
envelopes before printing.
Once you have prepared the envelopes, load them in the printer in portrait orientation. If
the envelopes are placed in landscape orientation, they may not feed properly.
When using transparencies, load one sheet of plain paper in the printer first, then
place the transparencies on top of it.
The last transparency may not feed properly unless there is a sheet of plain paper
beneath it.
Paper Does Not Feed Properly or Paper Jams
Compatible Media Types
"Printing
Media," and prepare the
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