Canon BJC-S300 Quick Start Manual page 36

Troubleshooting
Problem
Printer is not
responding
(continued)
Printer tried
to print but
no ink on
paper
T T r r o o u u b b l l e e s s h h o o o o t t i i n n g g P P r r i i n n t t e e d d O O u u t t p p u u t t
Problem
Printed
output is
faded/colors
are incorrect
3 3 0 0
Possible Cause
Computer and/or Reboot the computer and/or reset the printer.
printer needs to
1. To reboot the computer, close all open applications, then restart.
be reset
2. To reset the printer, turn it off, then on again.
Faulty cable Replace the printer cable.
Ink tanks are not Check that the ink tanks have been firmly seated in the printhead,
seated properly and reseat the ink tanks if necessary. See "Replacing Ink Tanks" on
page 21.
Ink tanks may One or both ink tanks may be low. See "Monitoring Ink Levels" on
need to be page 19.
replaced
If necessary, replace the ink tanks. See "Replacing Ink Tanks" on
page 21.
Verify that the printhead is working properly. See "Printing a Nozzle
Check Pattern" on page 22 or "Cleaning the Printhead" on page 24.
Printhead
If necessary, perform multiple printhead cleanings. If print quality
clogged/not
does not improve, try deep cleaning. Perform printhead deep
working properly
cleaning from the printer driver.
If the problem persists, contact the Customer Care Center.
Possible Cause
Printhead is 1. Print a nozzle check pattern to determine if the print head nozzles
clogged/ink tank are clogged. See "Printing A Nozzle Check Pattern" on page 22.
needs replacing
2. If the nozzles are clogged, you will need to clean the printhead.
See "Cleaning the Printhead" on page 24.
3. If print quality does not improve, try deep cleaning the printhead.
Perform printhead deep cleaning from the printer driver.
4. Replace one or both ink tanks. See "Replacing Ink Tanks" on page
21.
If the problem persists, contact the Customer Care Center.
Incorrect Color
Adjustment
setting
Try This
Try This
W W
I I N N D D O O W W S S
1. On the M M a a i i n n tab of the S300 Properties window, confirm
that Color Adjustment is set to A A u u t t o o .
2. If M M a a n n u u a a l l is set, click the D D e e f f a a u u l l t t s s button on the Manual
Color Adjustment window.