Page 1 BUBBLE JET PRINTER User’s Guide...
Page 2: Table Of Contents
Inside the Printer ... 17 Operation Panel ... 18 Printer Driver Functions (Windows) ...19 Opening the Printer Properties Dialog Box ... 20 Printer Properties Dialog Box Description ... 22 BJ Status Monitor Functions ... 35 Cancelling a Print Job ... 38 Uninstalling Printer Drivers ...
Page 3 Using the Printer with a Network ... 60 Uninstalling Printer Drivers ... 64 Routine Maintenance ...65 When to Replace Ink Tank and Maintain Print Head ... 66 Replacing an Ink Tank ... 67 Printing the Nozzle Check Pattern ... 72 Print Head Cleaning ...
Page 4 Printer Does Not Start or Stops During Print Jobs ... 138 Paper Does Not Feed Properly or Paper Jams ... 144 The POWER Lamp Flashes Orange ... 148 An Error Message is Displayed on the Screen ... 151 Low Ink Warning Displays Ink Tank with '?' ... 161 Problems Unique to Windows ...
Page 5: Introduction
Introduction Thank you for purchasing the Canon S300 Bubble Jet Printer. This User’s Guide provides complete explanations of the features and functions of the printer. This guide uses the following symbols to indicate important information. Always observe these instructions. Warning Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment.
Page 6: How To Use This Manual
How to Use This Manual To view this User’s Guide, we recommend that you use Acrobat Reader 4.0 or Acrobat Reader 3.0. Please note that screens displayed by Acrobat Reader 3.0 are slightly different. Use this button to enlarge the viewing screen.
Page 7 Displays the table of contents. Click the heading to jump to the topic. Click the " " symbol to see the headings for each chapter. Click the " " symbol to close the headings. How to Use This Manual Use this button to search for a word.
Page 8: Safety Precautions
Safety Precautions Please read the safety warnings and cautions provided in this manual to ensure that you use the printer safely. Do not attempt to use the printer in any way not described in this manual. Warning You may cause an electric shock/fire or damage the printer if you ignore any of these safety precautions.
Page 9: Cleaning The Printer
If ﬂammable solvents come in contact with electrical components inside the printer, it could cause a ﬁre or electric shock. Always unplug the printer from the power outlet before cleaning the printer. If you accidentally switch the printer on while cleaning it, you could injure yourself or damage the printer.
Page 10: Maintaining The Printer
Safety Precautions Maintaining the printer Do not attempt to disassemble or modify the printer. There are no user serviceable parts inside the printer. The printer contains high-voltage components. Never attempt any maintenance procedure not described in this guide. Working around the printer Do not use inﬂammable sprays near the printer.
Page 11: Choosing A Location
To avoid the risk of ﬁre or electric shocks, install the printer in a location with an ambient temperature range of 5°C to 35°C (41°F to 95°F) and humidity of 10% to 90% (condensation free).
Page 12: Power Supply
Never remove the plug by pulling on the cord. Do not use an extension lead. If you do not intend to use the printer for a long period of time, unplug the printer after turning it off. Never use a power supply voltage other than that supplied in the country of purchase.
Page 13 Do not place metal objects (paper clips, staples, etc.) or containers of ﬂammable solvents (alcohol, thinners. etc.) on top of the printer. If any foreign object (metal or liquid) falls into the printer, unplug the power cord and call for service.
Page 14: Printer Parts And Their Functions
Printer Parts and Their Functions • Front View • Rear View • Inside the Printer • Operation Panel Printer Parts and Their Functions...
Page 15: Front View
Front Cover Open to replace the ink tanks or remove jammed paper. Printer Parts and Their Functions Paper Rest Sheet Feeder Load paper here. Paper feeds automatically, one sheet at a time.
Page 16: Rear View
Printer Parts and Their Functions Rear View USB Port Connects the printer to a computer through a USB interface. Rear View...
Page 17: Inside The Printer
Print Head Lock Lever Locks the print head into the holder. Once the print head is installed, do not touch this lever. Printer Parts and Their Functions Print Head Holder Install the print head here. Inside the Printer...
Page 18: Operation Panel
Green: the printer is ready to print. Flashing green: the printer is preparing to print, or is currently printing. Flashing orange: an error has occurred and the printer is not ready to print. Flashing orange and green alternately: an error has occurred that may require a service call.
Page 19: Printer Driver Functions (Windows)
Printer Driver Functions (Windows) • Opening the Printer Properties Dialog Box • Printer Properties Dialog Box Description • BJ Status Monitor Functions • Cancelling a Print Job • Uninstalling Printer Drivers Printer Driver Functions (Windows)
Page 20: Opening The Printer Properties Dialog Box
In your application, select the command to print a document. The Print dialog box can usually be opened by selecting Print from the File menu. Ensure that Canon S300 is selected in the Name ﬁeld. Then click the Properties button. The Printer Properties dialog box opens.
Page 21 This method is used for maintenance operations such as print head cleaning, or to specify printer settings common to all application programs. When the Printer Properties dialog box is opened from the Start menu, additional tabs appear, including the Details tab. These do not appear when the Printer Properties dialog box is opened from within an application.
Page 22: Printer Properties Dialog Box Description
Printer Properties Dialog Box Description Note The screens in this section refer to Windows 98/Windows Me operation. The equivalent screens for Windows 2000 may look slightly different. Printer Driver Functions (Windows) • Main Tab • Page Setup Tab • Stamp/Background •...
Page 23: Main Tab
Main Tab Media Type Ensure this setting matches the type of media loaded in the printer. Print Quality Select the print quality you require from among the different options. To select custom Print quality, select Custom and click the Set... button.
Page 24 ? mark then click the desired item. To see a description of operating procedures, click the Help button. If the button does not appear when using Windows 2000, click the Start button then select Programs - Canon S300 - Guide.
Page 25: Page Setup Tab
Page Setup Tab Page Size Ensure the correct paper size is selected. Printer Driver Functions (Windows) Printer Properties Dialog Box Description...
Page 26 The document is automatically resized and printed to ﬁt into a speciﬁed page size. The document is resized when printed. When this is selected, you can specify the Printer Paper Size and Scaling. pages ﬁt on each printed page. This enlarges and splits the print image across several sheets of paper.
Page 27 Select the check box and choose the stamp. Place stamp over text When Stamp is selected, you can select this check box. When selected, the stamp is printed over the print data. Printer Driver Functions (Windows) Printer Properties Dialog Box Description...
Page 28 ﬁrst page. Select Background... This allows you to register a new background, or to display details of the background you have selected. Preview Area Printer Driver Functions (Windows) Printer Properties Dialog Box Description...
Page 29: Effects Tab
Effects Tab Simulate Illustration This function manipulates colour image data with certain effects. Select the check box and adjust the brightness of the image with the Contrast slide bar. Printer Driver Functions (Windows) Printer Properties Dialog Box Description...
Page 30 In such cases, select the Apply Throughout Page check box. Preview Area Printer Driver Functions (Windows) Printer Properties Dialog Box Description...
Page 31 This list displays the printing settings currently registered in the Proﬁles tab. The Current Settings proﬁle contains the settings currently speciﬁed in the Main, Page Setup, Stamp/Background and Effects tabs. The Default Settings proﬁle contains the factory default settings. Printer Driver Functions (Windows) Printer Properties Dialog Box Description...
Page 32 Details Displays all the printer settings selected in Printing Proﬁles. Description Displays a description of the printer settings selected in Printing Proﬁles. You can enter the description when saving the printer settings. Add to Proﬁles... Click to save the settings currently speciﬁed in the Main, Page Setup, Stamp/ Background and Effects tabs.
Page 33: Maintenance Tab
Maintenance Tab Cleaning Click to start print head cleaning. Deep Cleaning Click to start print head deep cleaning. Use this function only if Cleaning has not improved the print quality. Printer Driver Functions (Windows) (10) Printer Properties Dialog Box Description...
Page 34 Click to turn the printer off. Auto Power This allows you to turn the printer off when no data is sent to the printer for a certain period of time, or turn the printer back on again when data is sent to the printer.
Page 35: Bj Status Monitor Functions
The BJ Status Monitor launches automatically when data is sent to the printer. When launched, the BJ Status Monitor appears as an icon on the Task Bar. Click the Canon BJ Status Monitor icon on the Task Bar. The BJ Status Monitor appears.
Page 36 Printer Driver Functions (Windows) Note To open the BJ Status Monitor when the printer is not printing, click the Maintenance tab in the Printer Properties dialog box and click the Start Status Monitor button. BJ Status Monitor Functions...
Page 37 When errors occur The BJ Status Monitor is automatically displayed when an error occurs, e.g. if the printer runs out of paper or paper jams. In such cases, take the appropriate action as described in the Printer Status tab. In Windows 98, Windows Me, click the Guide tab and follow the instructions on screen.
Page 38: Cancelling A Print Job
Cancelling a Print Job To cancel the current print job, ﬁrst open the BJ Status Monitor. Click the Canon BJ Status Monitor icon on the Task Bar. Click Cancel Printing. Note If Cancel Printing is greyed out, press the printer's RESUME/CANCEL button to terminate the print job.
Page 39: Uninstalling Printer Drivers
If a message prompts you to restart your computer, click OK to restart your computer. Note In Windows 98 or Windows Me, you can also start the Uninstaller by double-clicking on Uninstall in the Canon S300 folder on the desktop. Printer Driver Functions (Windows) Uninstalling Printer Drivers...
Page 40: Printer Driver Functions (Macintosh)
Printer Driver Functions (Macintosh) • Description of Print Settings • BJ Print Monitor • Cancelling a Print Job • Using the Printer with a Network • Uninstalling Printer Drivers Printer Driver Functions (Macintosh)
Page 41: Description Of Print Settings
Description of Print Settings • Page Setup Dialog Box • Print Dialog Box Printer Driver Functions (Macintosh) • Printer Utility Dialog Box • Detailed Setting Dialog • Options Dialog Box • Register Settings Dialog Box Description of Print Settings...
Page 42: Page Setup Dialog Box
Select the size of the paper for the print job. To enter the size manually, select Custom 1 - Custom 3 and click Custom. Banner Printing Select this check box when printing on banner paper. Printer Driver Functions (Macintosh) Description of Print Settings...
Page 43 Box allows you to specify the length and width of the paper. Utilities Click to open the Printer Utility dialog box for maintenance operations such as print head cleaning and nozzle check pattern printing, as well as for changing the print mode.
Page 44: Printer Utility Dialog Box
Printer Utility Dialog Box The Printer Utility dialog box is displayed when you click the Utilities button in the Page Setup dialog box. Select the function you wish to perform. Display area showing the various maintenance functions, including cleaning and test pattern printing.
Page 45 Printer Driver Functions (Macintosh) Print Head Cleaning Print Head Deep Cleaning Enabling Low Ink Warning Note For information about Print Head Alignment, refer to the Quick Start Guide . Description of Print Settings...
Page 46: Print Dialog Box
To open the Print dialog box, select Print from the File menu in your application program. Media Type Ensure this setting matches the type of paper media loaded in the printer. Greyscale Printing/Grayscale Printing Select to print a greyscale version of a colour document.
Page 47 Specify the output destination, print order and page layout for the document you are printing. Apply... Allows you to register print settings or to implement a previously registered print setting. Printer Driver Functions (Macintosh) Detailed Setting Description of Print Settings...
Page 48: Detailed Setting Dialog Box
To open the Detailed Setting dialog box, select Manual then click Details... Quality panel Panel display icons Click these icons to switch between panels in the Detailed Setting dialog box. Printer Driver Functions (Macintosh) in the Print dialog box and Description of Print Settings...
Page 49 However, if the image data has been manipulated using cut and paste, rotation or other such operations, group optimisation of all images on the page is recommended. In such cases, select the Apply Throughout Page check box. Printer Driver Functions (Macintosh) Description of Print Settings...
Page 50 To display the Special Effects panel, click the Special effects display icon. Simulate illustration This function manipulates colour image with certain effects. Select the check box and adjust the brightness of the image with the Contrast slide bar. Printer Driver Functions (Macintosh) Description of Print Settings...
Page 51 Monochrome effects Prints a colour image in a single colour. Select the check box and choose a colour or use a custom colour using Select Colour/Select Color. Preview Area Printer Driver Functions (Macintosh) Description of Print Settings...
Page 52 Colour Correction/Color Correction Select a colour correction method: BJ Standard, ColorSync or None. BJ Standard is usually the optimum colour correction method for printing with a BJ printer. When ColorSync is selected, you should also specify the Print Type and Printer Proﬁle settings.
Page 53 Move the bar for each colour to adjust the balance of colour intensity. Moving the bar to the right intensiﬁes the colour. Intensity Move the slide bar to adjust the print density. Moving the bar to the right increases the density. Printer Driver Functions (Macintosh) Description of Print Settings...
Page 54: Options Dialog Box
Use this function to print more than one page on a single sheet of paper. Typically, this setting is set to display 1 Page/Sheet Printing. If another option is selected, Page Order and Border can be speciﬁed. Printer Driver Functions (Macintosh) Description of Print Settings...
Page 55 Poster (Divided into 4) / (Divided into 9) / (Divided into 16) These enlarge and split the print image across several sheets of paper. The printer sheets can then be assembled to make a large poster. You can also select Cut/ Paste lines and Cut/Paste string.
Page 56 Deletes unwanted print settings. To delete unwanted settings, select the settings in Settings and click the Remove button. Defaults Restores the print settings selected in Settings to defaults. A check mark appears next to the selected print settings. Printer Driver Functions (Macintosh) Description of Print Settings...
Page 57: Bj Print Monitor
Opening the BJ Print Monitor Select Chooser from the Apple Menu. Set Backgrounding to On. After starting a print job, select BJ Print Monitor in the Application Menu. The BJ Print Monitor launches. Printer Driver Functions (Macintosh) BJ Print Monitor...
Page 58 To change the print order, place the mouse pointer over the name of the document, hold the mouse button down while dragging the document name to the new position, then release. When the print order change includes the current job, it stops and the new job immediately starts instead. Printer Driver Functions (Macintosh) BJ Print Monitor...
Page 59: Cancelling A Print Job
The document selected in the Print Monitor is deleted from the print list and the print job is cancelled. Note To suspend printing, click the name of the document being printed then click . To resume printing, click Printer Driver Functions (Macintosh) Cancelling a Print Job...
Page 60: Using The Printer With A Network
Install the printer driver on each network computer that will use the printer. For information on installation, refer to the Quick Start Guide . Printer Setup To use the printer on a network, ﬁrst set up the print server, then set up each client machine. • Print server setup procedure Select Chooser in the Apple Menu.
Page 61 Click Share. Conﬁrm that S300 server is selected in Enter new print server name: then click Send. Conﬁrm that the new print server name has been added to Current print servers then click Close. Click the close box to close the Chooser.
Page 62 The total number of queued documents is also displayed. The BJ Print Monitor allows you to change the print order of the queued documents. BJ Print Monitor Functions BJ Status Monitor Functions Printer Driver Functions (Macintosh) Using the Printer with a Network...
Page 63 • You can determine the owner of a computer by selecting the File Sharing control panel and checking the Owner Name item. • If you are using two or more printer servers, you can switch between the BJ Status Monitor displays. Select Print Server in the File menu, then select the desired print server and click OK.
Page 64: Uninstalling Printer Drivers
Uninstalling Printer Drivers When a printer driver is no longer needed, use the Installer to delete, all the program ﬁles associated with it at the same time. Before proceeding, ensure you save any unsaved ﬁles in any currently running applications.
Page 65: Routine Maintenance
When to Replace Ink Tank and Maintain Print Head • Replacing an Ink Tank • Printing the Nozzle Check Pattern • Print Head Cleaning • Print Head Deep Cleaning • Enabling Low Ink Warning • Transporting the Printer Routine Maintenance...
Page 66: When To Replace Ink Tank And Maintain Print Head
Print Head Deep Cleaning Replacing an Ink Tank If ink tank replacement does not resolve the problem, the print head may be worn out. Contact a Canon service representative. Note You will be alerted if you enable a low ink warning.
Page 67: Replacing An Ink Tank
• Colour: BCI-24 Color Note Damage caused by using a refilled cartridge is not covered by the Canon warranty. Canon recommends using only original Canon ink tanks to ensure the best quality. Ensure that the printer is on, and then open the front cover.
Page 68 Remove the empty ink tank. Pull the tab on the ink tank towards you to release. Then lift it from its slot. Do not touch the lock lever; remove only the ink tank. Important • Handle ink tanks carefully to avoid staining clothing or the surrounding area.
Page 69 Routine Maintenance Unpack a new ink tank and remove the orange protective cap. Important • Do not re-attach the protective cap once you have removed it. • Once you have removed the protective cap, do not touch the open ink port.
Page 70 Routine Maintenance Insert the ink tank into a slot. Replacing an Ink Tank...
Page 71 • To maintain optimal print quality, use an ink tank within six months of ﬁrst use. • Once an ink tank has been used, do not remove it from the printer and leave it out in the open. This will cause the ink tank to dry out and the printer may not function properly if it is reinstalled.
Page 72: Printing The Nozzle Check Pattern
Printing the Nozzle Check Pattern from the Printer Drivers Windows With the printer on, load a sheet of A4 or Letter paper in the printer. Open the Printer Properties dialog box. Opening the Printer Properties Dialog Box Click the Maintenance tab and then click the Nozzle Check icon.
Page 73 Macintosh With the printer on, load a sheet of A4 or Letter paper in the printer. Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup... in the File menu. Click the Utilities button to open the Printer Utilities dialog box.
Page 74 Printing the Nozzle Check Pattern through the Printer With the printer on, load a sheet of A4 or Letter paper in the printer. Hold the RESUME/CANCEL button down until the POWER lamp ﬂashes twice. Examining the Nozzle Check Pattern Routine Maintenance...
Page 75 Examining the Nozzle Check Pattern The nozzle check pattern should appear as follows when ink is discharged properly. Examine the nozzle check pattern output by the printer. Routine Maintenance Lines missing here indicate the print head requires cleaning. Unevenness in these patterns indicates the print head requires alignment.
Page 76: Print Head Cleaning
Print Head Cleaning Clean the print head if you suspect that the nozzles might be clogged. Head cleaning can be performed either from the printer drivers or from the printer itself. Note Cleaning the head consumes ink, so perform head cleaning only when necessary.
Page 77 The Page Setup dialog box can normally be opened by selecting Page Setup... in the File menu. Click the Utilities button to open the Printer Utility dialog box. Select Cleaning from the pull-down menu, and then click the Cleaning icon.
Page 78 Cleaning the Print Head from the Printer This operation cleans all nozzles, both black and colour. Because this method also resets the printer, any print data stored in the printer is lost. Ensure the printer is on. Hold down the RESUME/CANCEL button until the POWER lamp ﬂashes once.
Page 79: Print Head Deep Cleaning
Print Head Deep Cleaning If print quality does not improve by standard print head cleaning, try deep cleaning, which is a more powerful process. Perform print head deep cleaning from the printer driver. Note Print head deep cleaning consumes ink, so perform this procedure only when necessary.
Page 80 If not, perform print head deep cleaning once more. If the head is still not clean after the second deep cleaning, the print head may be worn out, even if ink remains in the ink tanks. In this event, contact a Canon service representative. Printing the Nozzle Check Pattern...
Page 81: Enabling Low Ink Warning
Enabling Low Ink Warning The low ink warning can be enabled/disabled from the printer driver. This notiﬁes you of low ink levels during printing. How Low Ink Warning Works Enable a low ink warning when installing a new ink tank.
Page 82 Low Ink Warning Display The '!' shows a low ink level in the ink tank. The colour ink becomes low. BJ Status Monitor (Windows) BJ Status Dialog (Macintosh) Routine Maintenance The colour ink becomes low. Enabling Low Ink Warning...
Page 83 Macintosh Note When the background printing is enabled, the low ink warning is displayed on the BJ Print Monitor (Macintosh). BJ Print Monitor How to Display Low Ink Warning Correctly • Reset the ink counter every time you install a new ink tank The ink counter cannot work correctly unless you synchronise it with the actual ink level.
Page 84 • Enabling Low Ink Warning Windows Ensure the printer is on and open the Printer Properties dialog box. Opening the Printer Properties Dialog Box On the Maintenance tab, click Low Ink Warning Setting icon. Select Display low ink warning and click Send.
Page 85 Do not reset an ink counter of an ink tank already in use. Windows Ensure the printer is on and open the Printer Properties dialog box. Opening the Printer Properties Dialog Box On the Maintenance tab, click Ink Counter Reset icon.
Page 86 Click Utilities icon to open the Printer Utility dialog box. Select Remaining ink level setting from the pull-down menu and click Ink Counter Reset. Select the ink tank you have just installed and click Execute. Routine Maintenance Enabling Low Ink Warning...
Page 87: Transporting The Printer
Transporting the Printer Pack the printer carefully in its original packing materials. If you do not have the original packing materials, pack the printer carefully and thoroughly in protective material inside of a sturdy box. Turn the printer off. After making sure that the POWER lamp is off, unplug the printer.
Page 88 Remove the paper rest and the paper output tray. Disconnect the printer cable from the computer and from the printer, and then disconnect the power cord from the printer. Routine Maintenance Transporting the Printer...
Page 89 Routine Maintenance Secure the printer with adhesive tape as shown, and then pack it in a plastic bag. Transporting the Printer...
Page 90 Routine Maintenance Attach protective material to both sides of the printer when packing the printer. Clearly label the box as "Fragile", if using a transport company. Transporting the Printer...
Page 91: Printing Media
Printing Media • Compatible Media Types • Envelopes • High Resolution Paper HR-101N • Glossy Photo Paper GP-301N/GP-301 • High Gloss Photo Film HG-201 • Glossy Photo Cards FM-101 • Photo Paper Pro PR-101 • Photo Paper Pro PC-101S • Transparencies CF-102 •...
Page 92: Compatible Media Types
• Others: Envelopes (European DL and US Com. #10) Important Do not use the following types of paper. Using such paper will not only produce unsatisfactory results, but can also cause the printer to jam or malfunction. • Folded, curled or wrinkled paper •...
Page 93 Weight 64 to 105 g/m (17 to 28 lb) Do not use paper heavier than this, as it could jam in the printer. Types The following types of media can be used. For more information about the media and the printing methods, refer to the speciﬁc sections.
Page 94: Envelopes
Envelopes Use either European DL or US Com. #10 size envelopes. Preparation for Printing Press down on all four corners and edges of the envelopes to ﬂatten them as shown below. If the envelopes are curled, hold the opposite corners and gently bend them in the opposite direction.
Page 95 * The above illustrations show a side view of the leading edge of the envelope. The envelopes may jam in the printer if they are not completely ﬂat and the edges are not aligned. Ensure that no curl or puff exceeds 3 mm (0.1 in).
Page 96 If the envelopes still do not feed properly even after removing curl, clean the paper feed roller. Ensure the printer is on and there is not any paper loaded in the printer. Hold the RESUME/CANCEL button down and release as the POWER lamp flashes three times.
Page 97 The paper roller starts rotating ten times as it cleans. Repeat this three times. Load a sheet of A4 or Letter sized plain paper in the printer. Hold the RESUME/CANCEL button down and release as the POWER lamp flashes three times to feed the sheet.
Page 98: High Resolution Paper Hr-101N
High Resolution Paper HR-101N This type of paper provides better colour reproduction than plain paper. It is suitable for printing business documents that feature graphics, and for photographs. Loading • Load the paper with the whiter side facing up. • Set the paper thickness lever to the left. •...
Page 99 Printer Driver Settings • Media Type: High Resolution Paper • Page Size: Ensure the setting matches the size set in the application. Handling of Printed Output Do not stack more than 50 sheets in the paper output tray. If the output paper is curled, it may prevent the next sheet being ejected.
Page 100: Glossy Photo Paper Gp-301N/Gp-301
Glossy Photo Paper GP-301N/GP-301 This media is still thicker than High Resolution Paper with a glossy printing surface to produce print-outs close to photograph quality. Loading • Load the paper with the whiter side facing up. • Set the paper thickness lever to the left. •...
Page 101 Printer Driver Settings • Media Type: Glossy Photo Paper • Page Size: Ensure the setting matches the size set in the application. Handling of Printed Output • Do not stack more than 10 sheets in the paper output tray. • Do not touch the printed surface until the ink dries (approx. two minutes).
Page 102: High Gloss Photo Film Hg-201
High Gloss Photo Film HG-201 This ﬁlm has an extremely glossy surface, ideal for printing photographs with outstanding results. Loading • Load only one sheet at a time. • Load the ﬁlm with the cut corner at the upper right. •...
Page 103 Printer Driver Settings • Media Type: High Gloss Photo Film • Page Size: Ensure the setting matches the size set in the application. Handling of Printed Output • Remove each sheet as soon as it is printed. • Do not touch the printed surface until the ink dries.
Page 104: Glossy Photo Cards Fm-101
Glossy Photo Cards FM-101 Made of the same material as Glossy Photo Paper GP-301, this photo-size paper is intended for printing images that cover the entire surface of the card, without a white border. To take full advantage of FM-101, make the images slightly larger than the area indicated by the perforations.
Page 105 • Media Type: Glossy Photo Cards • Page Size: Canon 101.6 x 152.4 mm (Canon 4 x 6 in) Handling of Printed Output • Do not stack more than 20 sheets in the paper output tray. • Do not touch the printed surface until the ink dries (approx. two minutes).
Page 106: Photo Paper Pro Pr-101
Photo Paper Pro PR-101 This is thick paper with a treated surface that enhances gloss and provides superior colour reproduction. It is ideal for printing high quality photographs. Loading • Load only one sheet at a time. • Load the paper with the glossier side facing up. •...
Page 107: Printer Driver Settings
Printer Driver Settings • MediaType: Photo Paper Pro • Page Size: Ensure the setting matches the size set in the application. Handling of Printed Output • Remove each sheet as soon as it is printed. • Do not touch the printed surface until the ink dries (approx. 30 minutes).
Page 108: Printable Area
Printing Media Printable Area Printing Area Photo Paper Pro PR-101...
Page 109: Photo Paper Pro Pc-101S
Photo Paper Pro PC-101S Made of the same material as Photo Paper Pro PR-101, this photo-size paper is intended for printing images that cover the entire surface of the card, without a white border. To take full advantage of PC-101S, make the images slightly larger than the area indicated by the perforations.
Page 110 Printer Driver Settings • Media Type: Photo Paper Pro • Page Size: Select Custom Size and enter 118.6 x 215.9mm (4.67 x 8.5 in). Applications Settings Enter 109.6 x 160.4mm (4.31 x 6.31 in) in Image Size. For details on how to specify the image size, refer to the application’s user manual. You may not be able to specify the size of the image correctly in some applications.
Page 111: Transparencies Cf-102
Transparencies CF-102 This ﬁlm is ideal for printing presentation material for use with overhead projectors. Loading • Place one sheet of plain A4 or Letter paper under the transparencies in the sheet feeder. • Set the paper thickness lever to the left. •...
Page 112 • Although you can print on either side of CF-102, best results can be obtained by printing on the side toward which it curls when held by the edge. Print side Printer Driver Settings • Media Type: Transparency • Page Size: Ensure the setting matches the size set in the application.
Page 113: T-Shirt Transfers Tr-201
T-Shirt Transfers TR-201 This paper is used to produce iron-on transfers. The image is printed backwards when Media Type is set to T-Shirt Transfer in the printer driver. Note For the customers in the United States, refer to the Quick Start Guide for instructions on using TR-101 T-shirt transfers.
Page 114 Printer Driver Settings • Media Type: T-Shirt Transfer • Page Size: Ensure the setting matches the size set in the application. Handling of Printed Output • Remove each T-shirt transfer as soon as it is printed. • The T-shirt transfer should be used as soon as possible. Refer to the supplied instructions for details on how to use the paper.
Page 115: Banner Paper
Banner Paper This is long paper that consists of consecutive sheets of A4 or Letter size paper, ideal for printing long posters or banners (up to six sheets long). Preparation for Printing • When tearing the banner paper, tear off one more sheet than you actually need to print. •...
Page 116 Printing Media Place the printer where the printed banner output can hang over the edge of the table. Ensure the ink does not stain the table or ﬂoor. Banner Paper...
Page 117 Printer Driver Settings • Media Type: Plain Paper • Page Size: When using A4 banner paper: A4 When using letter size banner paper: Letter • Printing Type: Banner Printing On a Macintosh, before creating the document, select Banner Printing in the Page Setup dialog box.
Page 118: Troubleshooting
• Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange •...
Page 119: Cannot Install The Printer Driver
Install the printer driver carefully following the procedures described in the Quick Start Guide . If the printer driver was not installed correctly, reinstall it. If you are using Windows, delete the printer driver before reinstalling it. Uninstalling Printer Drivers...
Page 120 If the Installer for the printer driver does not start up automatically when you insert the Setup Software & User’s Guide CD-ROM , open the My Computer window, and then double-click the CD-ROM icon. Note If you are typing in the file name, you must specify the CD-ROM drive letter and the installation program ("MSetup.exe").
Page 121: Print Quality Is Poor Or Contains Errors
Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colours are Unclear • Meaningless Characters or Symbols are Printed • Printing is Blurred/Colours are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots •...
Page 122: Cannot Print To End Of Job
Conﬁrm the Page Size setting matches the size of the paper loaded in the printer. First, check the Page Size setting in the application. Then check the Page Size setting in the Printer Properties dialog box for Windows or the Page Setup dialog box for Macintosh.
Page 123: Colours Are Unclear
Colours are Unclear Conﬁrm the Media Type setting in the printer driver matches the type of paper loaded in the printer. If you are printing a photograph or an illustration from a Windows environment, also increase Print Quality on the Main tab.
Page 124: Meaningless Characters Or Symbols Are Printed
Troubleshooting Meaningless Characters or Symbols are Printed If the problem only occurs when printing a speciﬁc document, try editing the document and then printing it. If this does not resolve the problem, there may be a problem with your application program.
Page 125: Printing Is Blurred/Colours Are Wrong
If the problem is not resolved after cleaning the print head several times, replace either of ink tanks. If print quality still remains poor, the print head may be worn out. Contact a Canon service representative. Note Always ensure you dispose of the protective cap from a print head.
Page 126: Straight Lines Are Misaligned
Straight Lines are Misaligned Align the print head. Windows Open the Printer Properties dialog box. Opening the Printer Properties Dialog Box Click the Maintenance tab. Click Print Head Alignment. Follow the instructions on the screen. Troubleshooting Print Quality is Poor or Contains Errors...
Page 127 Macintosh Open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup... in the File menu. Click Utilities. Select Test Print from the pull-down menu, and then click Print Head Alignment. Follow the instructions on the screen. Note Straight lines can become misaligned if the paper thickness lever has been moved.
Page 128 In the printer driver settings, select a higher print quality setting. Windows Open the Printer Properties dialog box. Opening the Printer Properties Dialog Box On the Main tab, click High for the Print Quality setting. Macintosh Open the Print dialog box.
Page 129: Printed Paper Curls Or Ink Blots
Use high resolution paper or photo paper to print images that require a lot of ink, (i.e. pictures with intense colours or photographs). Reduce the Intensity setting in the printer driver and try printing again. Windows Open the Printer Properties dialog box.
Page 130 Macintosh Open the Print dialog box. The Print dialog box can normally be opened by selecting Print in the File menu. For Print Mode, select Manual and then click Details. Click the Colour/Color icon and then drag the Intensity slide bar to set the intensity.
Page 131: Back Of Paper Is Smudged
Back of Paper is Smudged If the next page prints before the ink is dry, enable the Pause Page printer driver setting. You can either remove each printed sheet from the output tray as soon as it is printed, or enable Pause Page to pause after each sheet has printed.
Page 132 Select Custom Settings form the pull-down menu. Select Pause between pages., and then click Send. You may need to clean some internal parts of the printer. Follow the procedure below. Load sheets of A4 or Letter plain paper in the printer.
Page 133: Printed Surface Is Scratched
When the message suggesting that the position of the lever is not proper displayed, continue printing. Reduce the Intensity setting in the printer driver and try printing again. When printing an image with high intensity, especially on plain paper, the paper may absorb too much ink and become wavy.
Page 134 Windows Open the Printer Properties dialog box. Opening the Printer Properties Dialog Box On the Main tab, select Manual for Colour Adjustment/Color Adjustment, and then click Set. Drag the Intensity slide bar to adjust the intensity. Macintosh Open the Print dialog box.
Page 135 White Streaks Print the nozzle check pattern to check the ink output. If a speciﬁc colour does not print in the nozzle check pattern, clean the print head. Printing the Nozzle Check Pattern Print Head Cleaning The problem can also be resolved by aligning the print head. For details on print head alignment, refer to "Straight Lines are Misaligned".
Page 136: Colours Are Uneven Or Streaked
Colours are Uneven or Streaked Increase the print quality setting in the printer driver settings. Windows Open the Printer Properties dialog box. Opening the Printer Properties Dialog Box On the Main tab, click High for the Print Quality setting. Macintosh Open the Print dialog box.
Page 137 Set the halftoning method to Diffusion in the printer driver settings. Windows Open the Printer Properties dialog box. Opening the Printer Properties Dialog Box On the Main tab, select Custom for the Print Quality setting, and click Set. Click Diffusion for the Halftoning setting.
Page 138: Printer Does Not Start Or Stops During Print Jobs
Printer Does Not Start or Stops During Print Jobs • Printing Does Not Start • Printing Stops Before It is Completed • Printer Moves But Does Not Print • Print Head Holder Does Not Move Printer Does Not Start or Stops During Print Jobs...
Page 139: Printing Does Not Start
Printing Does Not Start Ensure the printer is turned on. If the POWER lamp is off, press the POWER button. If the POWER lamp is ﬂashing green, the printer is initialising. Wait until the POWER lamp stops ﬂashing. Note When printing a large amount of data such as a photo or graphics, it takes longer than usual to begin printing.
Page 140 Ensure the correct printer driver is selected. In Windows, ensure that Canon S300 is selected in the Print dialog box. In Macintosh, ensure that S300 is selected in the Chooser. Note In Windows, you can set the Canon S300 as the default printer.
Page 141: Printing Stops Before It Is Completed
The print head can overheat when continuously printing for long time. To protect the print head, the printer will sometimes pause automatically at a line break before resuming. In this event, interrupt the print job at a convenient time and turn the printer off for at least 15 minutes.
Page 142: Printer Moves But Does Not Print
If the problem is not resolved by cleaning the print head several times, replace either of ink tanks. If print quality still remains poor, the print head may be worn out. Contact a Canon service facility. Printer Does Not Start or Stops During Print Jobs Troubleshooting...
Page 143 The print head holder will not move unless the power is on. If the POWER lamp is off, close the front cover and turn the power on. If the POWER lamp is ﬂashing green, the printer is initialising. When the POWER lamp stops ﬂashing, open the front cover again.
Page 144: Paper Does Not Feed Properly Or Paper Jams
Paper Does Not Feed Properly or Paper Jams • Paper Does Not Feed Properly • Envelopes or Post Cards Do Not Feed Properly • Paper Jams Paper Does Not Feed Properly or Paper Jams Troubleshooting...
Page 145: Paper Does Not Feed Properly
Media," and prepare the envelopes before printing. Once you have prepared the envelopes, load them in the printer in portrait orientation. If the envelopes are placed in landscape orientation, they may not feed properly. When using transparencies, load one sheet of plain paper in the printer ﬁrst, and then place the transparencies on top of it.
Page 146 ﬂashes three times feed the sheet. Repeat this three times. If the printer still does not feed the envelopes or the post cards through even after the cleaning, repeat these procedures again. Paper Does Not Feed Properly or Paper Jams...
Page 147: Paper Jams
If the paper tears and a piece remains inside the printer, open the front cover and remove it. If you cannot pull the paper out, turn the printer off and turn it back on. The paper will be ejected automatically.
Page 148: The Power Lamp Flashes Orange
The POWER Lamp Flashes Orange An error has occurred in the printer. The number of ﬂashes indicates the type of error, as outlined below. Check the cause and take the appropriate action. Two ﬂashes: Out of paper, paper jam or paper feed error Replace the paper correctly and press the RESUME/CANCEL button.
Page 149 ﬂashes indicates that the waste ink tank is nearly full. Press the RESUME/CANCEL button to cancel the error so you can continue printing. Before the waste ink tank becomes completely full, contact a Canon service representative to have the waste ink tank replaced.
Page 150 An error that requires contacting a Canon service representative may have occurred. Turn the printer off and unplug the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem remains, contact a Canon service representative.
Page 151: An Error Message Is Displayed On The Screen
Troubleshooting An Error Message is Displayed on the Screen • Error Writing to USBxxx Windows • Application Error or General Protection Fault Windows • Other Error Messages Windows • Other Error Messages Macintosh An Error Message is Displayed on the Screen...
Page 152: Error Writing To Usbxxx
Also there could be a problem with the cable(s). Replace the cable(s) and try printing again. If spooling is enabled, disable it to send the print data directly to the printer and try printing again. Click the Start button, then select Settings, Printers.
Page 153 Right-click My Computer and select Properties. On the Device Manager tab, double-click Universal serial bus controller, and then double-click Canon S300. In Windows 2000, click Device Manager..., Universal serial Bus controller on the Hardware tab, and then double-click USB Printing Support.
Page 154 Click the Start button, then select Settings, Printers. Select the Canon S300 icon. Open the File menu and select Properties. On the Details tab (or Ports tab), select USBPRNnn (Canon S300) or USBnnn (Canon S300) ("n" represents a number) in the Print to the following port.
Page 155 If the WPS driver or CAPT driver is installed, either uninstall it or change the driver port to FILE as follows. Click the Start button, then click Settings and Printers. Display the WPS or CAPT driver properties, and click the Details tab. Change the Print to the following port ﬁeld to FILE.
Page 156: Application Error Or General Protection Fault
Troubleshooting Application Error or General Protection Fault Windows Ensure the application program you are using is intended for your operating system. For example, if you attempt to print with a Windows 3.1 application under Windows 98, the application may not function correctly and an error may occur. Use an application program intended for your operating system.
Page 157 There may be a problem in the printer driver. Uninstall the printer driver and reinstall it. Also refer to the procedure “Notes on Handling the USB Interface (for Windows Users)”...
Page 158: Other Error Messages
Windows If the BJ Status Monitor is displayed, follow the instructions on screen. If an error occurs during printing, the BJ Status Monitor displays the error on the Printer Status tab. Follow the instructions on screen. In Windows 98 or Windows Me, click the Guide tab for action to be taken in response to the error.
Page 159 Could not spool successfully due to insufﬁcient memory Increase available memory by closing any other applications currently running. Printer driver could not be found Uninstall the printer driver and reinstall it. Uninstalling Printer Drivers Background printing failed (Windows 98/Windows Me only) Restart Windows and try printing again.
Page 160 Ensure the power is on, and that the printer and the computer are securely connected. If the problem remains, verify the Chooser setting. In the Apple menu, select Chooser. Click the S300 icon and ensure S300 is selected as the connected destination. If it is not selected, select it.
Page 161: Low Ink Warning Displays Ink Tank With
Low Ink Warning Displays Ink Tank with '?' The ink level of an ink tank displayed with a '?' is not synchronised with its ink counter. The colour ink level may not be correctly displayed. BJ Status Monitor (Windows) BJ Status Dialog (Macintosh) Low Ink Warning Displays Ink Tank with '?' Troubleshooting The colour ink...
Page 162 BJ Print Monitor (Macintosh). BJ Print Monitor Reset the ink counter from the printer driver when you replace the ink tank. Resetting Ink Counter Turn the low ink warning off until you replace the ink tank to stop the warning message.
Page 163 Macintosh Ensure the printer is on and open the Page Setup dialog box. The Page Setup dialog box can normally be opened by selecting Page Setup... in the File menu. Click the Utilities icon to open the Printer Utilities dialog box.
Page 164: Problems Unique To Windows
Problems Unique to Windows • The BJ Status Monitor is Not Displayed • Cannot Print in Background (Windows 98/Windows Me only) • Cannot Print Normally Troubleshooting Windows Problems Unique to Windows...
Page 165: The Bj Status Monitor Is Not Displayed
Ensure "Enable bi-directional support for this printer" is selected. Click the Start button, then select Settings, Printers. Select the Canon S300 icon. Open the File menu and select Properties. On the Details tab, click Spool Settings and select "Enable bi-directional support for this printer."...
Page 166 ﬁles, or disable background printing. Ensure that background printing is enabled. Open the Printer Properties dialog box. Opening the Printer Properties Dialog Box On the Page Setup tab, click Printer control... and select Background Printing. Troubleshooting Problems Unique to Windows...
Page 167: Cannot Print Normally
If the WPS driver or CAPT driver is installed, either uninstall it or change the driver port to FILE as follows. The WPS (Windows Printing System) driver or CAPT (Canon Advanced Printing Technology) driver may disrupt normal printing. Click the Start button, then click Settings and Printers.
Page 168: Problems Unique To The Macintosh
Troubleshooting Macintosh Problems Unique to the Macintosh • Jagged Text or Graphics, or Banded Gradations • Cannot Print in Background Problems Unique to the Macintosh...
Page 169 If you are using a PostScript-compatible application, printed text and lines may appear jagged and gradations may appear banded. As S300 is not a PostScript printer but a Quick Draw printer, use an application compatible with Quick Draw for printing.
Page 170: Cannot Print In Background
Cannot Print in Background Ensure background printing is enabled. In the Apple menu, select Chooser. Click Backgrounding on. Check the amount of free space on the hard disk. Background printing requires a certain amount of disk space. You may need to remove unnecessary ﬁles, or disable background printing. Troubleshooting Problems Unique to the Macintosh...
Page 171: Appendices
Appendices Appendices • Deleting an Unknown Device Windows...
Page 172: Deleting An Unknown Device
Deleting an Unknown Device If printer driver installation was not successful, carry out the procedure described in “Notes on Handling the USB interface (for Windows Users)” in the Quick Start Guide . If the problem remains, follow the steps below to delete the unknown device.
Page 173 Appendices • If the unknown device is under Universal serial bus controller • If the unknown device is under Other devices Deleting an Unknown Device...
Page 174 Turn the printer off. Remove the Setup Software & User’s Guide CD-ROM , if it is in the drive. Restart Windows. Install the printer driver again following the instructions in the Quick Start Guide . and then click OK in the System Properties...
Page 175: Speciﬁcations
Speciﬁcations Printing method: Bubble Jet on-demand Printing resolution: 2400 (horizontal) Print speed (printing with Canon standard pattern): Black printing Colour printing Print direction: Bi-directional Print width: 203.2 mm max. (8.0 in) Resident print control mode: Canon extended mode 1200 (vertical) dpi. max.
Page 176 Receive buffer: 56 KB Interface: USB 1.10-compatible Interface connector: USB standard Series B receptacle (USB interface) Recommended printer cable: Material: AWG28 (data wiring pair) or AWG20 to 28 (distribution pair) Type: Twisted-pair shielded cable Length: Up to 5.0 m (16.4 ft)
Page 177 USA/Canada AC 120 V, 60 Hz Australia AC 240 V, 50 Hz Power consumption: Standby: Approx. 2 W Printing: Approx. 30 W Dimensions (without a paper rest and paper output tray): 390 (W) 248 (D) 15.35 (W) 9.76 (D) Weight: Approx.
Page 178 Feed method: Continuous feed through auto sheet feeder For Plain Paper, Envelopes, High Resolution Paper, Glossy Photo Paper, High Gloss Photo Film, Glossy Photo Cards, Photo Paper Pro, Transparencies, T-shirt Transfers, Banner Paper Sheet feeder capacity: Plain Paper (75 gsm) High Resolution Paper Envelopes Glossy Photo Paper...
Page 179 Custom size: width: 90.0 to 215.9 mm (3.54 to 8.5 in) height: 120.0 to 584.2mm (4.72 to 23.0 in) Weight: 64 to 105 g/m Canon Special media: High Resolution Paper Glossy Photo Paper High Gloss Photo Film Glossy Photo Cards...
Page 180 Graphic image printing: Data format: Canon extended mode: Raster image format Resolution: Canon extended mode: 300, 600, 1200, 2400 dpi Print Head: Black: Cyan, Magenta, Yellow: 128 nozzles per each colour (600 dpi) Ink Tanks: Capacity: Black (BCI-24 Black) Colour (BCI-24 Color) approx. 170...
Page 181 Approx. 15 MB to install on Windows 98 and Windows Me, 30 MB on Mac OS, or approx. 25 MB on Windows 2000 (including temporary ﬁles) Note • BJ Status Monitor cannot be used when printer is used in network operating environment. • Use the system under the following operating environment.
Page 182 To ensure the best print quality, the printer allows a margin along each edge of media. Printing area (dark blue): Canon recommends that you print within this area. Printable area (light blue): The area where it is possible to print. However, printing in this area can adversely affect the print quality or the paper feed precision.
Page 183 A4, B5, A5 Size 3.0 mm / 0.12 in 5.0 mm / 0.2 in 3.4 mm / 0.13 in Printable Area (width 203.2 289.0 mm / 8.0 11.4 in 175.2 249.0 mm / 6.9 9.8 in 141.2 202.0 mm / 5.6 7.9 in 28.0 mm / 1.1 in Recommended printing area Printable area...
Page 184 Letter, Legal Size Letter Legal 3.0 mm / 0.12 in 5.0 mm / 0.2 in 6.4 mm / 0.25 in Printable Area (width 203.2 271.4 mm / 8.0 10.7 in 203.2 347.6 mm / 8.0 13.7 in 28.0 mm / 1.1 in Recommended printing area Printable area 26.5 mm / 1.04 in...
Page 185 Glossy Photo Cards Size Glossy Photo Card 28.0 mm / 1.1 in 26.0 mm / 1.02 in 5.1 mm / 0.2 in Printable Area (width 109.4 159.9 mm / 4.3 6.3 in Recommended printing area (Printable area is the same.) 4.1 mm / 0.16 in Speciﬁcations height)
Page 186 Photo Paper Pro (PC-101S) Size Photo Paper Pro PC-101S Note The printing area of Photo Paper Pro PR-101 is identical to that of A4 size paper. For details, refer to 28.0 mm / 1.1 in 28.0 mm / 1.1 in 4.0 mm / 0.16 in Printable Area (width 109.6 160.4 mm / 4.3 6.3 in...
Page 187 Envelopes Size European DL US Com. #10 3.4 mm / 0.13 in 3.4 mm / 0.13 in 3.0 mm / 0.12 in Printable Area (width 190.5 103.2 mm / 7.5 4.1 in 211.8 98.0 mm / 8.3 3.9 in Printable area 26.5 mm / 1.04 in Speciﬁcations height)
Page 188 Banner Paper Size Banner Paper 28.0 mm / 1.1 in 3.0 mm / 0.12 in 3.4 mm / 0.13 in Min. 2 sheets 3.4 mm / 0.13 in Recommended printing area Printable area Printable Area (width height) A4: 203.2 1774.0 mm / 8.0 69.8 in Letter: 203.2 1668.4 mm / 8.0 65.7 in Max.
Page 189: Index
Index Application Error Background printing (Macintosh) Background printing (Windows) Banner Paper BCI-24 Black BCI-24 Color BJ Print Monitor (Macintosh) BJ Status Dialog (Macintosh) BJ Status Monitor (Macintosh) BJ Status Monitor (Windows) Cancelling a Print Job (Macintosh) Cancelling a Print Job (Windows) CAPT driver Chooser (Macintosh) Cleaning...
Page 190 Compatible Media Types Deep Cleaning Deleting an Unknown Device (USB interface) Enabling Low Ink Warning Envelopes Error Message Front cover Gamma Correction (Macintosh) General Protection Fault Glossy Photo Cards FM-101 Glossy Photo Paper GP-301N/GP-301 High Gloss Photo Film HG-201 High Resolution Paper HR-101N Ink Counter Reset Ink Tank Index...
Page 191 Low Ink Warning Displays Ink Tank with '?' Media Type (Macintosh) Media Type (Windows) Network (Macintosh) Nozzle Check Pattern Opening the Printer Properties Dialog Box (Windows) [Page Setup] Dialog Box (Macintosh) Page Size (Windows) paper feed roller Paper Guide Paper Jams...
Page 192 Print Head Lock Lever Print Mode (Macintosh) Print server (Macintosh) Printable area Printer Driver (Macintosh) Printer Driver (Windows) Printer port Printer Properties Dialog Box (Windows) Printing Area Printing the Nozzle Check Pattern Replacing an Ink Tank Resetting Ink Counter RESUME/CANCEL Button Sheet Feeder...
Page 193 Transparencies CF-102 Transporting the Printer T-Shirt Transfers TR-201 Uninstalling Printer Drivers (Macintosh) Uninstalling Printer Drivers (Windows) USB interface USB Port When to Replace Ink Tank and Maintain Print Head WPS driver Index 16, 153 155, 167...

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