EEG HD480 iCap Manual page 7

HD480 iCap™ software
Starting and Stopping iCap
Reading the Encoder Status Section
The Status field indicates whether the HD480 is successfully
connected to the iCap service.
The Audio Packets Sent field shows how many audio frames have
been sent over iCap since the last restart. The count will increment once
every several seconds when an iCap user is listening to this encoder's
data. To conserve bandwidth, no audio packets are sent unless an
authorized user is logged into an access code that requests audio from
this encoder.
The Enc ID and Relay ID fields show the unique numerical IDs the
iCap system has assigned to the encoder, and to the remote server it is
currently communicating with. This values should be non-zero for a
proper connection, and may refresh from time to time.
The Version field shows the version of the iCap software your HD480
is currently running. If this version is out-of-date, a message may
appear on the page below the Start/Stop buttons indicating that a
newer version is available for download.
On the lower-right of the configuration page, there are iCap Client
Start and Stop buttons. Use these buttons to start, stop, or reset the
software that connects to the iCap service. If the software is
running, you will see iCap Running : Yes in the status section. If
the software is not running, you will see iCap Running : No.
To use your new login settings and connect to the iCap service, start
iCap using the Start button. You should see the Status indicator
change to indicate progress connecting to the service. Within a few
seconds, the status should change to "Connected". This means the
encoder is connected to the iCap service and ready to accept caption
data.
If you continue to see a message other than "Connected", this may
indicate a problem connecting due to incorrect login or network
settings. The message will assist in identify this problem, but
sometimes there is more than one possible cause. A message that
stays on "Connecting..." for an extended period indicates that your
encoder can not reach the iCap service – check your HD480
gateway setting, or the problem may be related to firewall or router
configurations if you have never connected to iCap successfully
from this location before.
© 2008-2011 EEG Enterprises, Inc.
All Rights Reserved
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