Scope Of And Performing Services; The Service Procedure - ACL OR-MD Series User Manual

8.3

Scope of and Performing Services

ID 74 EN 1.1
In the absence of other regulations, the service includes all material and processing faults occurring for the specific term
of the guarantee. Maintained services neither extend the guarantee nor warranty period, nor do they set a new period in
motion. The period for installed replacement parts ends with the guarantee or warranty period for the entire unit.
Defects are excluded from the guarantee that result from anything else than proper operation where proper operation
means operating the product under the conditions described in the operating instructions or product documentation. The
guarantee restricts itself to manufacturing the hardware performance features and the state that the original product had
before the defect.
It shall be su cient that the product a ected complied with the test requirements in conformity with ACL's specifications
for the original product in conformity with the product data sheet. ACL GmbH's service does not constitute restoring
customer data or software.
The Service is done by repair or replacement at ACL GmbH's choice within the conditions above. Defective components are
replaced with new or as-new components in the event of material and/or processing faults or the entire product may be
replaced with the same or a functionally equivalent product. In any event, the value of the service shall be restricted to
the value of the faulty product.
The defective components removed from a product in the framework of an event bringing the service into operation shall
become the property of ACL GmbH.
Finally, ACL GmbH or authorized service partners shall provide services at the work times set locally that may vary based
upon national or regional customs.
8.4

The Service Procedure

ID 75 EN 1.1
If errors according to section 5.3 have occurred, in case of a complaint, when the unit is damaged or in case of return due
to routine testing or modification we have enabled a process to ensure processing as fast as possible as well as a clearly
identification of your unit.
Please choose one of the following ways establish a contact with us:
1 - Website
Please visit our Website and fulfill the form at the Support/RMA section as completely as possible:
https://www.orpc.com/en/support/
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