Troubleshooting - Keurig K-Supreme Plus Use & Care Manual

Troubleshooting

Grounds in Your Coffee
Grounds may have gathered in the exit or entrance needles and can
be cleaned using a straightened paper clip or similar tool.
• Clean the exit needle of the K-Cup® Pod Holder. Refer to the
Exit Needle care instructions.
• Clean the brewer entrance needles. Refer to the Entrance Needle
care instructions.
For optimal enjoyment and to limit grounds in your cup during hot
water brews or when transitioning from brewing a coffee pod to
a non-coffee pod (i.e. tea or cocoa), clean the exit and entrance
needle per the instructions provided and perform 2 cleansing brews.
Excessive Grounds in the K-Cup® Pod Assembly Housing
Do not use already-punctured pods. That may result in
grounds escaping through holes in the lid.
Brewer Will Not Close or Brew with My K-Cup®
Due to the number of entrance needles, older My K-Cup® Reusable
Coffee Filters may not be compatible with the brewer.
The compatible My K-Cup® filter will have five holes on its lid.
Recommended Brew Settings Are Not Provided or a Keurig®
K-Cup® Pod is Not Recognized
First, make sure your brewer is connected to Wi-Fi® to enable
BrewID . Next, ensure the pod that was used was a Genuine Keurig®
TM
K-Cup® pod by finding the Keurig® logo on the pod's lid. If a Keurig®
pod's lid is already punctured, it may not be recognized. Try again
with an unpunctured pod.
If the brewer continues not to recognize Keurig® pods, Contact
Customer Service.
Brewer Does Not Have Power or Shuts Off
• Plug brewer into its own grounded outlet. If the electric circuit is
overloaded with other appliances, your brewer may not function
properly. The brewer should be operated on its own circuit,
separate from other appliances.
• For energy savings, the brewer automatically turns off 5 minutes
after the last brew.
• If the brewer still doesn't have power, contact Customer Service.
Helpful Hints
Water quality varies greatly. If you notice an undesirable
taste in your beverage (such as chlorine or mineral tastes),
we recommend using a Keurig® Water Filter, bottled, or filtered
water. Do not use distilled water. You can also install a Keurig®
Water Filter to help remove water impurities and improve
beverage taste.
Service
Beyond these recommended cleaning and maintenance procedures,
this brewer is not user serviceable. For service, please refer to the
Warranty section of this guide.
Storage
Empty the water reservoir before storing or transporting and
take care to ensure that you store your brewer in a safe and
frost-free environment. When you prepare to use it after storage,
we recommend rinsing the water reservoir with fresh water and
descaling the brewer as detailed in the Descaling your
Brewer section.
How do I connect my brewer if I skipped connecting it out of
the box?
Make sure you have your home Wi-Fi® password ready.
First, download the Keurig® app and select Get Connected to
create an account.
If you already have the Keurig® app, go to settings in the app, select
Connect a Brewer, then Get Started. Scan the QR code on the back
of the brewer.
Next, press both arrows at the same time on the brewer to open
Settings. Press the right arrow to continue to the Wi-Fi® settings.
Press the K button followed by the right arrow to Connect. Tap LINK
in the app. Follow the in app instructions.
Brewer Will Not Brew
If you see the add water warning, add water to the water reservoir.
• A minimum of 6oz of water is required to brew. Add an additional
2oz of water to the reservoir to ensure the minimum fill level has
been met, then press the BREW button. Repeat until the brewer
begins to dispense.
Make sure the water reservoir is seated properly in its base. If the add
water warning persists even after refilling, contact Customer Service.
Brewing a Partial Cup
• The exit needle may be clogged. Refer to the Exit Needle
care instructions.
• Clean the K-Cup® Pod Holder, see K-Cup® Pod Holder care
instructions.
• The brewer may need to be descaled. If you have repeated the
descale procedure on your brewer two times and it is still only
brewing a partial cup, contact Customer Service.
If you plan to move your brewer to a different location, turn the
brewer off, unplug it, and empty the water reservoir. If your brewer
has been in an environment below freezing, please be sure to let it
warm to room temperature for at least 2 hours before using.
Click or Call!
Have Questions?
We're here to help. Visit Support.Keurig.com for
step-by-step videos on cleaning, descaling, and more.
Still Need Help?
Give us a call at
1-866-901-BREW (2739)