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Gilbarco FlexPay IV Programming And Service Manual

With omnia v04.07; insite360 forecourt with applause media system
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FlexPay
IV (with Omnia V04.07)
™
Programming and Service Manual
™
Insite360
Forecourt with Applause
™
Media System
MDE-5369G

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Summary of Contents for Gilbarco FlexPay IV

  • Page 1 FlexPay IV (with Omnia V04.07) ™ Programming and Service Manual  ™ Insite360 Forecourt with Applause ™ Media System MDE-5369G...
  • Page 2 Computer Programs and Documentation All Gilbarco Inc. and/or Veeder-Root Company computer programs (including software on diskettes and within memory chips) and documentation are copyrighted by, and shall remain the property of, Gilbarco Inc. and/or Veeder-Root Company. Such computer programs and documents may also contain trade secret information. The duplication, disclosure, modification, or unauthorized use of computer programs or documentation is strictly prohibited, unless otherwise licensed by Gilbarco Inc.

  • Page 3: Table Of Contents

    Retrofit Installation Process from FlexPay II ......1-8 Retrofit Installation Process from FlexPay IV ......1-9 Related Documents .
  • Page 4 Table of Contents USB Drive Preparation ..............6-1 LEDs Glowing Sequence .

  • Page 5: Introduction

    UPM. The UPM and Omnia manage the pump and CRIND through TCP. • FlexPay IV GSoMs are removed and the media client runs on the Omnia. • SSoM is removed and the Omnia manages the remote connection to the Insite360 server.

  • Page 6: Insite360 Forecourt Escalation For Technicians

    The main difference introduced by the Omnia in the site networking scheme is that the payment terminal (FlexPay IV) IP addresses are no longer directly exposed on the site WAN. Only the Omnia external IP addresses are visible within the site WAN.

  • Page 8: Physical Connectivity

    Introduction Physical Connectivity The network configuration after Omnia installation, as shown in the example in Figure 1-1 page 1-3, has the following characteristics: • The Omnia performs the function of a router inside the dispenser. • The Omnia provides two external IP addresses to the site router in the back room. These are the external addresses of side A and side B of the CRIND.

  • Page 9: Using Direct Ethernet (Cat5/Cat6 Or Equivalent) Connections

    Physical Connectivity Introduction Using Direct Ethernet (CAT5/CAT6 or Equivalent) Connections Sites where dispensers are connected directly to the backroom by Ethernet cables will require a switch to connect cables from all the dispensers. Note: Follow specific requirements when running direct CAT5 cable (for example, maximum ...

  • Page 10: Using Pre-Existing Flexpay Connect V1

    Introduction Physical Connectivity Figure 1-4: Do Not Use Couplers Using Pre-existing FlexPay Connect v1 Sites equipped with FlexPay Connect v1 do not require any hardware upgrade in the backroom. These sites can continue to use the existing BRCM. Replace the Ethernet cable with the M14080A004 Cable provided in the kit to connect to the pre-existing DCM.

  • Page 11: Common Types Of Site Networking Schemes

    Common Types of Site Networking Schemes Introduction Common Types of Site Networking Schemes Several details of the networking configuration (namely External Interface IPs, Default Gateway IP, etc.) depend on the site type and its networking scheme. For this reason, identifying the characteristics of the network at every site is a requirement for a correct installation and configuration of the devices.

  • Page 12: Recommended High-Level Installation Process Scenarios

    Pre-installation checklist. For more information, see “Installation Checklists” page 3-1. Install FlexPay IV door; install Omnia in one dispenser. For more information on the Retrofit Kit or Upgrade Kit Installation Instructions, see “Related Documents” page 1-10. Install Applause Media Server, if required. Refer to, MDE-4699 Applause Media System Installation, Service, and Parts Manual.

  • Page 13: Retrofit Installation Process From Flexpay Iv

    Repeat for each dispenser until the site is completed. Retrofit Installation Process from FlexPay IV The following installation steps are in the recommended order and are applicable for an installation of Omnia in an environment in which FlexPay IV is already installed. Pre-installation checklist. ...

  • Page 14: Related Documents

    MDE-5314 Insite360 Encore Remote Management Installation, Start-up • FlexPay EPP and SCR and Service Manual • FlexPay IV MDE-5359 FlexPay IV CRIND (with Omnia) Retrofit Kit Installation FlexPay IV, Omnia Instructions for Encore 500 S MDE-5360 FlexPay IV CRIND (with Omnia) Retrofit Kit Installation...

  • Page 15: Abbreviations And Acronyms

    , MasterCard , and Visa ® ® ® File Allocation Table Federal Communications Commission Fueling Position GOLD Gilbarco Online Documentation GLRE Global Long-Range Ethernet Internet Protocol Internet Service Provider Local Area Network Light Emitting Diode Multiple Access Control Major Oil Company...
  • Page 16 Introduction Abbreviations and Acronyms This page is intentionally left blank Page 1-12 MDE-5369G FlexPay™ IV (with Omnia V04.07) Programming and Service Manual · March 2021...

  • Page 17: Important Safety Information

    If you do not 2) Although DEF is non-flammable, diesel is understand a procedure, call a the Gilbarco Technical flammable. Therefore, for DEF cabinets that are Assistance Center (TAC) at 1-800-743-7501. It is imperative to...
  • Page 18 Seek medical advice immediately. Lockout/Tagout Lockout/Tagout covers servicing and maintenance of machines Gilbarco Veeder-Root encourages the recycling of and equipment in which the unexpected energization or start-up our products. Some products contain electronics, of the machine(s) or equipment or release of stored energy batteries, or other materials that may require special could cause injury to employees or personnel.
  • Page 19 Important Safety Information Hazards and Actions WARNING Spilled fuels, accidents involving pumps/dispensers, or uncontrolled fuel flow create a serious hazard. Fire or explosion may result, causing serious injury or death. Follow established emergency procedures. DEF is non-flammable. However it can create a slip hazard. Clean up spills promptly. The following actions are recommended regarding these hazards: Collision of a Vehicle with Unit Fire at Island...
  • Page 20 Important Safety Information This page is intentionally left blank. Page 2-4 MDE-5369G FlexPay™ IV (with Omnia V04.07) Programming and Service Manual · March 2021...

  • Page 21: Installation Checklists

    Portal. Update is required prior to installation. Minimum Required Versions: It is mandatory to use FlexPay IV CRIND software 42.11.XX FlexPay IV CRIND 42.11.XX or later or later. Pump 4.1.21 or later ...
  • Page 22 Installation Checklists Pre-Installation Checklist  Ensure that you have identified all relevant network Backroom Router IP address (Default Gateway) parameters. ____________.____________.____________.____________ Primary DNS IP address ____________.____________.____________.____________ External IP addresses for the dispensers: ____________.____________.____________.____________ Subnet mask ____________.____________.____________.____________ Follow registration steps in this manual. Use Google Chrome Verify if the customer has a contract in place for Insite360 when available during Omnia configuration process.

  • Page 23: Configuring Flexpay

    After the SECURE DEVICE UPDATE is complete and the UPM reboots, press 1 to enter the Setup Menu. Change the connection module of FlexPay IV CRIND (M7) dispenser to Omnia and reboot the dispenser. After the Omnia parameter is configured, there will be a Card Reader error on the display. The error resolves itself after the Omnia hardware is installed and the CRIND Card Reader (UX300) IP is set back to the default setting.

  • Page 24: Configuring Upm Settings

    Pre-requisites for Installing Omnia in FlexPay IV Configuring UPM Settings If FlexPay IV was already installed, configure the Omnia settings in the CRIND UPMs. For a newly installed FlexPay IV CRIND with Omnia, the device configuration is already set. To...
  • Page 25 Install hardware. For more information, refer to MDE-5402 FlexPay IV Applause Media Kit with Omnia (M16183K001) Installation Instructions. Note: If a FlexPay IV CRIND is already installed in the dispenser, restore the default IP address of the card reader after Omnia is installed.
  • Page 26 Configuring FlexPay IV Pre-requisites for Installing Omnia in FlexPay IV Description Screen 2 Press <1> to open the Date and Time. 3 Set date and time and press <OK> to return to the Secure Menu. 4 If PIP3 was replaced, an activation is required. Press <3>...
  • Page 27 Pre-requisites for Installing Omnia in FlexPay IV Configuring FlexPay IV Description Screen 7 In the VFI Device Config, press <1> for VFI device IP assignment. 8 Follow the wizard procedure and push the Device Back button. The message “Device message received. Please wait...” is displayed on the screen.

  • Page 28: Configuring Crindbios For Software Version 42.11.Xx Or Later

    Configuring FlexPay IV Configuring CRINDBIOS for Software Version 42.11.XX or Later Configuring CRINDBIOS for Software Version 42.11.XX or Later To configure CRINDBIOS settings, proceed as follows: Description Screen 1 In the System Menu, press <3> App Configuration. 2 For units with the 15.6-inch display option, optimize settings for the large display.
  • Page 29 Configuring CRINDBIOS for Software Version 42.11.XX or Later Configuring FlexPay IV Description Screen 12 From the CRINDBIOS menu, press <2> DISPLAY. 13 From the DISPLAY menu, check and adjust the following settings:  a. Verify the Personality and Predictor settings. ...
  • Page 30 Configuring FlexPay IV Configuring CRINDBIOS for Software Version 42.11.XX or Later Description Screen 19 Press Cancel to save and return to the previous menu. 20 From the CRINDBIOS menu, press <6> Printer. 21 From the PRINTER menu, press <1> to toggle between Normal and Enhanced font type.

  • Page 31: Configuring Omnia Pcb

    OMNIA parameter set in the UPM. Verify all software versions in the UPM and pump. Minimum requirements are listed in this manual. For more information on hardware installation, refer to MDE-5360 FlexPay IV and Omnia Kit Installation Instructions.
  • Page 32 Configuring Omnia PCB Verifying the UPM and Software Versions Open the Chrome web browser and type http://172.20.100.254:3000 in the address field. Note: This is the default IP address. If a different IP address was assigned, take note of the address and type it here to access the correct location. Figure 5-2: Entering IP Address IMPORTANT INFORMATION Beginning with version 03.02, http connections are redirected to https.
  • Page 33 Verifying the UPM and Software Versions Configuring Omnia PCB Clear the browser cache to avoid wrong re-direction. To clear the browser cache, proceed as follows: Press Ctrl + Shift + Delete on the keyboard. The Clear browsing data window opens. Select All time from the Time range drop-down field and then select Cached images and files.
  • Page 34 Configuring Omnia PCB Verifying the UPM and Software Versions Enter http://172.20.100.254:3000 in the address bar. To accept the https certificate,  click ADVANCED. Figure 5-6: Extending ADVANCED Security Settings of the Browser Figure 5-7: Accepting https Certificate Page 5-4 MDE-5369G FlexPay™ IV (with Omnia V04.07) Programming and Service Manual · March 2021...
  • Page 35 Verifying the UPM and Software Versions Configuring Omnia PCB Click Proceed to 172.20.100.254 (unsafe). Depending on the configured login mode, the login page opens (See Figure 5-8). Figure 5-8: Default Login Page Note: Password is the last 6 digits of the Product Part Number (PPN) displayed at the bottom right.
  • Page 36 Figure 5-11: Login Page for Rolling Password Mode Note: Type your Technician ID. Password is provided by Gilbarco Help Desk through the ASC Online Activation Tool. Enter the requested credentials and click Login.

  • Page 37: Omnia Home Page

    Omnia Home Page Configuring Omnia PCB Omnia Home Page Omnia home page provides a quick overview of the software installed, hardware version revision, date and time, Up time, Multiple Access Control (MAC) address, and PPN. After successful login, the Omnia home page opens (see Figure 5-12).
  • Page 38 Configuring Omnia PCB Omnia Home Page The Omnia home page includes the following: Section Tabs / Button Setup Wizard button Used for adding new configuration or importing existing configuration. Firmware Version Includes the following options: • Factory Software Version • Core-FWR[Build] •...
  • Page 39 Omnia Home Page Configuring Omnia PCB Figure 5-14: CPU Average Load, CPU Temperature, and Memory If a reboot is scheduled, a button shows the remaining time to reboot and enables the user to reboot the board immediately. The label refreshing time is 1 min. Figure 5-15: Status Screen MDE-5369G FlexPay™...
  • Page 40 Configuring Omnia PCB Omnia Home Page Figure 5-16: Open Apps Status LEDs Figure 5-17: Pump Status LEDs Note: Open Apps LED status and Pump LED status is displayed only in Encore Experience configuration, when the Select “Pump connection type” field is set to “RTP” in the General Settings page respectively (see Figure 5-19 page...
  • Page 41 Omnia Home Page Configuring Omnia PCB Network – Cloud – Media – Open Apps - Pump Status Status Screen Description Green Icon = Connectivity OK. Red Icon = Connectivity problems. Green Light = Omnia can connect to SPOT/NTP Server. Red light = Omnia cannot connect to SPOT/NTP Server.

  • Page 42: Omnia Configurator - Creating A New Configuration

    Configuring Omnia PCB Omnia Configurator - Creating a New Configuration Status Screen Description Green Icon = Pump communication OK Yellow Icon = Communication problems that can be automatically resolved Red Icon = Pump communication Down Connected: Green light = Pump connection OK Yellow light = Connection problems that can be automatically resolved...

  • Page 43: Omnia Configurator - General Settings

    Omnia Configurator - Creating a New Configuration Configuring Omnia PCB Omnia Configurator - General Settings Click General Settings to open the configuration page as shown in Figure 5-19. Note: For Door Sensor dispenser only: In case of update from 03.xx to 04.xx release is necessary to re-configure Dispenser Model and Pump connection to Encore and RTP_serial settings.
  • Page 44 External IP Addresses. Note: These IP addresses may be different based on the site’s IP scheme. Side B External IP Address For Side B External IP address configuration, refer to “IP Scheme FlexPay IV” on  page 5-15 for Gilbarco default settings.
  • Page 45 Etc. Etc. Etc. Note: The table shows IP addresses that FlexPay IV automatically assigns as internal IP address based on the detected Side (A/B). Note: After changing general settings while Idle loop is playing, an Omnia reboot is needed to restore Applause Multimedia System functionalities.

  • Page 46: Omnia Configurator - Applause

    Configuring Omnia PCB Omnia Configurator - Creating a New Configuration Omnia Configurator - Applause If applicable, click Applause in the left navigation menu to open the Applause Configuration page as shown in Figure 5-20. Figure 5-20: Applause Configuration Settings down Note: 1) Scroll to see all programming fields on the configuration pages.
  • Page 47 Notes: 1) If Idle Media is enabled, media advertisements can run during a POS application download. Gilbarco recommends disconnecting the Applause Media System Site Server or waiting to turn ON the Idle Media until the units are fully up and running with the POS.

  • Page 48: Omnia Configurator - Rtp Proxy Configuration (Optional)

    Configuring Omnia PCB Omnia Configurator - Creating a New Configuration Omnia Configurator - RTP Proxy Configuration (Optional) If Insite360 monitoring of door sensors is installed in the Omnia system, complete the configuration for RTP Proxy. Figure 5-22: RTP Proxy Configuration Page 5-18 MDE-5369G FlexPay™...

  • Page 49: Omnia Configurator - Tools

    Omnia Configurator - Creating a New Configuration Configuring Omnia PCB Omnia Configurator - Tools Omnia device provides a set of utility functions to perform the following: • Retrieve System Information • Export Config • Log Retrieval • Set Date and Time •...
  • Page 50 Configuring Omnia PCB Omnia Configurator - Creating a New Configuration Retrieve System information Click System Information to the retrieve current hardware and software status of the device. Figure 5-24: System Information Export system information during troubleshooting; the file contains all system versions and diagnostic information.
  • Page 51 Omnia Configurator - Creating a New Configuration Configuring Omnia PCB Log Retrieval Log Retrieval page allows to retrieve logs of OmniaOS/CloudApp/MediaApp. The log will be uploaded to the web page as a zip file with file name extension: ppn_dateandtime.zip. From Log Retrieval, you can select the range of dates and the required log level. Note: Beginning with version 03.02, it is possible to retrieve all time and PCI-DSS relevant logs.
  • Page 52 Configuring Omnia PCB Omnia Configurator - Creating a New Configuration Figure 5-26: Log Retrieval Successful Message Advanced Settings The Advanced Setting page includes the following options: Figure 5-27: Advanced Settings Page 5-22 MDE-5369G FlexPay™ IV (with Omnia V04.07) Programming and Service Manual · March 2021...
  • Page 53 • Rolling Password is generated from “System date”, “PPN” and “Technician ID”, and provided by Gilbarco Help Desk through the ASC Online Activation Tool.  Select “Allow Rolling password as a secondary access method” if the...
  • Page 54 Configuring Omnia PCB Omnia Configurator - Creating a New Configuration In Set Authentication Login Mode, if the Access Code login mode is selected it will display the rolling password fallback option screen. Figure 5-29: Rolling Password Fallback Mode After setting the desired values, click Save. Advanced settings will be saved. Figure 5-30: Saving Advanced Settings Page 5-24 MDE-5369G FlexPay™...
  • Page 55 Omnia Configurator - Creating a New Configuration Configuring Omnia PCB Set Date And Time The Set Date and Time page allows to set the date, time and time zone of the Omnia system. From release 02.xx onwards, it is possible to configure the NTP server settings and disable, if not required.
  • Page 56 The software update page allows you to upload a zip file (zipped) that contains multiple debian signed packages. The software must be uploaded in a zipped format. Only use the zip file provided by Gilbarco to update the software (extranet). The zip file must not be extracted and should be uploaded as it is.
  • Page 57 Omnia Configurator - Creating a New Configuration Configuring Omnia PCB Wait until the Omnia packages are installed. Figure 5-33: Software Update – Waiting Screen IMPORTANT INFORMATION Rebooting or power cycling the Omnia while a software update is in progress could potentially make the Omnia inoperative and a PCB replacement might be required.
  • Page 58 Configuring Omnia PCB Omnia Configurator - Creating a New Configuration After 8-10 more minutes, the dispenser comes back online. Figure 5-34 shows the message that indicates when the software update is completed. Reboot to continue. Figure 5-34: Software Update Successful Completion Message In case of errors in the software update, the progress indicator stops and an error message is displayed.
  • Page 59 Omnia Configurator - Creating a New Configuration Configuring Omnia PCB Figure 5-36: Initiating Reboot Message Reboot Reboot the dispenser a second time. Figure 5-37: Reboot Prompt Figure 5-38: Reboot Status MDE-5369G FlexPay™ IV (with Omnia V04.07) Programming and Service Manual · March 2021 Page 5-29...
  • Page 60 Configuring Omnia PCB Omnia Configurator - Creating a New Configuration Software Update (From Version 04.07 or later) The Software Update is a two-step process: The first step checks for packages with system updates required by new versions of apps. Figure 5-39: Software Update Packages There is a prompt to reboot.

  • Page 61: Omnia Configurator - Diagnostic

    Omnia Configurator - Creating a New Configuration Configuring Omnia PCB Accessing Omnia from the Backroom After the Omnia is configured and if it is on a site LAN, it can be accessed from the backroom. To access the Omnia, use the external IP of A or B side UPM, followed by “:3000”. For example, 10.5.55.71:3000.
  • Page 62 Configuring Omnia PCB Omnia Configurator - Creating a New Configuration Every test group can be executed simultaneously by selecting the check-box and clicking the corresponding Start button. While a test group (network or audio/video) is running, the corresponding Start button indicates the state with the label “Running” and a spinning cog. Figure 5-43: Network Test The user cannot cancel or clear the selected tests while the corresponding test group is running.
  • Page 63 Omnia Configurator - Creating a New Configuration Configuring Omnia PCB Network Tests These tests check network base functionalities. Ping Test This will perform a simple ping test to one of these hosts: Default Ethernet gateway (defined in the network configuration section of General Settings page) Applause Server (only if media or open apps are installed) Manually chosen host (it can be an IP address or a URL)
  • Page 64 Configuring Omnia PCB Omnia Configurator - Creating a New Configuration GVR Cloud Connectivity Test If required, cloud connectivity can be tested as follows: Select Outside Connectivity. Click Start. Select the test result in “Results” section. Figure 5-46: GVR Cloud Connectivity Test Page 5-34 MDE-5369G FlexPay™...
  • Page 65 Omnia Configurator - Creating a New Configuration Configuring Omnia PCB DNS Test If required, DNS configuration can be tested as follows: Select DNS. Click Start. Select the test result in the Results section. Figure 5-47: DNS Test Note: Networking tests can be performed simultaneously by selecting all of them and then clicking Start.
  • Page 66 Configuring Omnia PCB Omnia Configurator - Creating a New Configuration Click Start. Notes: 1) If Idle/Busy loops videos are playing during the A/V test, the test may not complete  properly. Disable the Applause Media System before starting the A/V test, and re-enable it again after the test is complete.
  • Page 67 Omnia Configurator - Creating a New Configuration Configuring Omnia PCB If the sample audio/video is not playing, check errors in the Results section. Figure 5-49: Audio Video Test in Error Hardware Test This test group is dedicated to check hardware status on Omnia board. USB Test This test will check status of USB HUBs trying to detect devices connected to USB ports.

  • Page 68: Omnia Configurator - Insite 360

    Insite360. The status in the Insite360 portal for the dispenser is the last one sent before getting into “Dormant Mode”. Gilbarco can still “wake up” the units remotely to perform updates and log collection when needed.
  • Page 69 Omnia Configurator - Creating a New Configuration Configuring Omnia PCB Click Save. If you have not already set the date and time and timezone, click Tools in the left navigation and Set Date and Time. For more information, refer to “Set Date And Time”...

  • Page 70: Gvr Cloud Registration Insite360 Configuration

    Configuring Omnia PCB GVR Cloud Registration Insite360 Configuration GVR Cloud Registration Insite360 Configuration To view, modify, and test current Insite360 Settings, proceed as follows: Select the Insite360 tab on the left sidebar of the web page. Figure 5-54: Insite360 Confirm the Pump Serial Interface protocol setting, and click Save. PCN Version 04.xx.xx supports Real Time Protocol, which is required for remote management of door sensors.
  • Page 71 GVR Cloud Registration Insite360 Configuration Configuring Omnia PCB Check ZModem connection using CLOUD Utility. Figure 5-56: Checking Serial Interface Connection In case of failure, an error message is displayed. Note: For troubleshooting information, refer to “Troubleshooting” page 7-1. Figure 5-57: ZModem Failure Message MDE-5369G FlexPay™...
  • Page 72 Configuring Omnia PCB GVR Cloud Registration Insite360 Configuration Check Sniffer connection using CLOUD Utility. Figure 5-58: Checking Sniffer In case of failure, an error message is displayed. Note: For troubleshooting information, refer to “Troubleshooting” page 7-1. Figure 5-59: Passive Sniffer Failure Message Page 5-42 MDE-5369G FlexPay™...

  • Page 73: Registering Omnia To Insite360 Forecourt

    Enter a valid Tech ID number in the ASC ID field, and then click Register Omnia to SODA! for registration. Figure 5-60: Pre-registration to Gilbarco Cloud In Progress A dialog box opens to indicate success or failure. Figure 5-61: Indicating Success or Failure...
  • Page 74 Configuring Omnia PCB GVR Cloud Registration Insite360 Configuration Figure 5-62: Registration OK If the registration is unsuccessful, a dialog box as shown in Figure 5-63 opens after 1-2 minutes. Figure 5-63: Registration KO (Failure) Message Figure 5-64: Pre-registration KO (Failure) Message If the registration is unsuccessful after multiple attempts, refer to “Troubleshooting”...

  • Page 75: Completing The Programming

    Omnia Configurator - Export Config Configuring Omnia PCB Completing the Programming To complete the programming, proceed as follows: Exit the Omnia Configurator. Re-establish two-wire communication to the POS. Note: Depending on the POS, a purge may be required. Then, download the POS application. Test the unit operation and open the fueling positions for use.

  • Page 76: Omnia Setup With Wizard - Import Configuration

    Configuring Omnia PCB Omnia Setup with Wizard - Import Configuration Omnia Setup with Wizard - Import Configuration Omnia Setup Wizard allows you to import a saved configuration from a dispenser of the same site. To import a valid configuration, proceed as follows: Click Setup Wizard.
  • Page 77 Omnia Setup with Wizard - Import Configuration Configuring Omnia PCB Choose a configuration file to be exported on the same site. For more information on exporting configuration, refer to “Omnia Configurator - Tools” page 5-19. Click Import. The wizard procedure will display General Settings, Media, and Cloud pages based on the imported configuration.
  • Page 78 Configuring Omnia PCB Omnia Setup with Wizard - Import Configuration Applause Configuration (Optional) Side A Terminal ID and Pump ID Side B Terminal ID and Pump ID Figure 5-69: Applause Settings Import Page 5-48 MDE-5369G FlexPay™ IV (with Omnia V04.07) Programming and Service Manual · March 2021...
  • Page 79 Omnia Setup with Wizard - Import Configuration Configuring Omnia PCB Cloud Settings (Optional) Omnia Nickname Review the Insite360 Configuration page and click Next. Note: Registration is not available within the wizard. Figure 5-70: Insite360 Configuration MDE-5369G FlexPay™ IV (with Omnia V04.07) Programming and Service Manual · March 2021 Page 5-49...
  • Page 80 Configuring Omnia PCB Omnia Setup with Wizard - Import Configuration Figure 5-71: Insite360 Configuration - Registration Tab Click Next to set date and time for the local time zone. Figure 5-72: Setting Date and Time Page 5-50 MDE-5369G FlexPay™ IV (with Omnia V04.07) Programming and Service Manual · March 2021...
  • Page 81 Omnia Setup with Wizard - Import Configuration Configuring Omnia PCB Click Next. The Select Authentication Mode page opens if Omnia is running version 03.02 or higher. Figure 5-73: Authentication Mode Page Select No Authentication unless the customer requests a different mode. In the latter case, refer to “Advanced Settings”...
  • Page 82 Configuring Omnia PCB Omnia Setup with Wizard - Import Configuration This place is intentionally left blank. Page 5-52 MDE-5369G FlexPay™ IV (with Omnia V04.07) Programming and Service Manual · March 2021...

  • Page 83: Omnia Maintenance Through Usb

    Introduction Omnia Maintenance Through USB 6 – Omnia Maintenance Through USB This section guides the service technician through this feature, from the USB flash drive setup to the LED glowing sequence and its significance. Introduction Omnia USB Maintenance is a functionality that allows the ASC to perform the following operations using a well-formatted USB flash drive: •...

  • Page 84: Leds Glowing Sequence

    Omnia Maintenance Through USB LEDs Glowing Sequence LEDs Glowing Sequence This section provides information about sequence in which the LEDs on Omnia board glow and its significance. The sequence in which LEDs glow signify different USB Maintenance operations. Figure 6-2: LEDs (from D28 to D32) The following are the LEDs involved: D32 (Red) •...

  • Page 85: Omniaop.json File Syntax

    OmniaOp.JSON File Syntax Omnia Maintenance Through USB OmniaOp.JSON File Syntax The OmniaOp.json script is a JSON syntax file that defines a sequence of maintenance operations. If the JSON syntax is not correct, the execution is not started (comments not included). The file must be populated with at least one of the operations as shown in the following figure: Figure 6-3: Maintenance Operations Note: The actions or parameters that are not supported are ignored.

  • Page 86: Installing Packages

    Omnia Maintenance Through USB Installing Packages Installing Packages To install packages, proceed as follows: Open OmniaOp.json file with a text editor (e.g. Notepad++). Enter the time after which Omnia must reboot as shown in the following figure: Figure 6-5: Entering Time After which Omnia Reboots Note: The minimum value to be entered is 3 minutes.

  • Page 87: Checking Package Installation Report On The Usb Drive

    Retrieving Logs Omnia Maintenance Through USB Checking Package Installation Report on the USB Drive To view the package installation report, proceed as follows: Insert the USB drive used to install packages on Omnia in your PC/Laptop. Go to gvr\omnia\logs. Open the folder with the name of the Omnia PPN, as shown in the following figure: Figure 6-6: Folder Named with Omnia PPN Open the file named “OmniaSession-YYYYMMDDhhmmss.txt”.

  • Page 88: Log Retrieval Report And Checking Files On The Usb Drive

    Omnia Maintenance Through USB Retrieving Logs Plug the USB drive into the Omnia board. Depending on the success or failure of the operation, LEDs start glowing as follows: • LED D32 goes Solid RED and LED D30 starts blinking slowly. •...

  • Page 89: Retrieving Omnia Configuration (No Network Reset)

    Retrieving Logs Omnia Maintenance Through USB Retrieving Omnia Configuration (NO Network Reset) To retrieve Omnia configuration (NO Network Reset), proceed as follows: Open OmniaOp.json file with a Text Editor (e.g. Notepad++). Enter the information as shown in the following figure: Figure 6-9: Omnia Configuration Retrieval Save the file.

  • Page 90: Retrieving The Omnia Configuration (Yes Network Reset)

    Omnia Maintenance Through USB Retrieving Logs Retrieving the Omnia Configuration (YES Network Reset) To retrieve the Omnia Configuration (YES Network Reset), proceed as follows: Open the OmniaOp.json file with a Text Editor (e.g. Notepad++). Enter the information as shown in the following figure: Save the file.

  • Page 91: Retrieving The Omnia Configuration And Checking Files On The Usb Report

    Retrieving Logs Omnia Maintenance Through USB Retrieving the Omnia Configuration and Checking Files on the USB Report To perform the operation, proceed as follows: Insert the USB drive used to install packages on Omnia in your PC/Laptop. Go to gvr\omnia\cfgs. Open the folder with the name of the Omnia PPN, as shown in the following figure: Figure 6-10: Omnia PPN Folder Structure Open the file named “OmniaConfig.txt”.
  • Page 92 Omnia Maintenance Through USB Retrieving Logs This page is intentionally left blank Page 6-10 MDE-5369G FlexPay™ IV (with Omnia V04.07) Programming and Service Manual · March 2021...

  • Page 93: Troubleshooting

    Troubleshooting 7 – Troubleshooting Open the Omnia Home page to view the status of all connections at the bottom of the page. Figure 7-1: Omnia Home Page MDE-5369G FlexPay™ IV (with Omnia V04.07) Programming and Service Manual · March 2021 Page 7-1...

  • Page 94: Registering Omnia From Insite360 Forecourt

    Troubleshooting De-registering Omnia from Insite360 Forecourt De-registering Omnia from Insite360 Forecourt To unregister dispenser from Insite360 Cloud, proceed as follows: Within the Omnia webpage application, click the Registration tab. Select De-Register and Wait for the de-register success message. Figure 7-2: De-Register Note: De-register the Omnia PCB before replacing.

  • Page 95: Connection Board Light Emitting Diodes (Leds)

    Connection Board Light Emitting Diodes (LEDs) Troubleshooting Connection Board Light Emitting Diodes (LEDs) The following section of the board will help diagnose communication problems.  The Omnia intercepts POS-to-Pump communication for non-Passport POS. Figure 7-4: Connection Board POS to CRIND communication (Yellow) CRIND two-wires...
  • Page 96 Troubleshooting Connection Board Light Emitting Diodes (LEDs) Color Function Behaviour Omnia to Yelow Pump Data between For Passport, blinks after Omnia PUMP 2W Omnia and Pump. boots and tried to talk to the pump. For any other POS, it mimics D45. Yellow Blinks when pump responds to Omnia (Passport) or the POS...

  • Page 97: Pip3 Connections

    PIP3 Connections Troubleshooting PIP3 Connections Ensure that the loopback jumper is in place on the B side of the PIP3. Figure 7-5: PIP3 Loopback Connector Pins 6 and 7 (shorted) Figure 7-6: Loopback Connector Location on PIP3 (B Side Only) PIP3 Loopback...
  • Page 98 2 Check that Communication module is set replacing the UPM. to Omnia. 3 Check CRIND configuration. Omnia FlexPay IV unit During startup of an The jumper is not installed 1 With the Omnia PIP, verify that the jumper Omnia FlexPay IV unit, properly on the Side B PIP.
  • Page 99 PIP3 Connections Troubleshooting Omnia Encore Dispenser Troubleshooting Component Symptom Probable Cause Steps to Resolve POS on CRIND No communication to The wrong two-wire cable may 1 Verify that the correct cable was used. the POS (CRIND or have been used in the M11961A003 is for MOC;...
  • Page 100 GVR Cloud, but the network network (may require Site IT assistance). Internet connectivity 2 Verify all 3 Gilbarco URLs can be hit from passes test. the back room. 3 To register Omnia to Insite360 Forecourt, the site must allow access to the 3 URLs (device.gilbarco.com,...
  • Page 101 PIP3 Connections Troubleshooting Omnia Encore Dispenser Troubleshooting Component Symptom Probable Cause Steps to Resolve Internet connectivity test Site connectivity issues 1 Check high-speed connection to the back does not pass. room. 2 If the connectivity LEDs appear correct,  double-check the gateway settings and primary DNS.

  • Page 102: Retrieving The Omnia Network Configuration

    Troubleshooting Retrieving the Omnia Network Configuration Retrieving the Omnia Network Configuration The default IP address for the Omnia is 172.20.100.254. If it has been changed, you can use the following procedure to retrieve the current IP address: Create a folder on your Windows desktop with the name “usbconfig”. Create a sub-folder within it, with the name “config.json”.

  • Page 103: Resetting The Network Configuration To Factory Values

    Omnia, potentially making the dispenser or the entire site temporarily inoperative! Execute the procedure only under direction and supervision of Gilbarco Help Desk. Create a folder on the Windows desktop with the name “usbconfig”. In that, create a file with the name “config.json”.
  • Page 104 Troubleshooting Resetting the Network Configuration to Factory Values Reconfigure the PC network configuration as follows: • IP: 172.16.100.15 • Netmask: 255.255.255.0 Connect a PC with a browser to service port. Open a browser and type http://172.20.100.254:3000/ in the address field. Apply changes to the Omnia configuration as needed.

  • Page 105: Appendix A: Site Network Survey

    Does the customer restrict the access to the DNS server out to Internet? YES IF THE ANSWER IS YES, THE CUSTOMER MUST BE REQUIRED TO ALLOW ACCESS AT LEAST TO THE FOLLOWING: ercsh.gilbarco.com (Port: 25201) erkl.gilbarco.com (Port: 5001) device.gilbarco.com (Port: 443) registration.gilbarco.com (Port: 443)
  • Page 106 Site Network Survey Does the customer enforce any MAC filtering or Port Security policy in the site net? If the answer is YES, it may be required that you know in advance the MAC addresses of every Omnia to be installed on the site. Is the Site running Applause? YES If YES: Is the Applause Media System Site Server directly connected with the customer site router or...
  • Page 107 Index Index Alert symbol 2-1 Safety Information Applause Media System Site Server A-1 Alert symbol 2-1 Barricading 2-1 Emergency electrical shut-off 2-1 Evacuation 2-1 Barricading 2-1 NFPA regulations 2-1 BOM 3-1 Preventing explosions and fires 2-1 Regulations 2-1 Replacement parts 2-1 Caution warnings 2-1 Safety symbols 2-1 Checklists 3-1...
  • Page 108 © 2021 Gilbarco Inc. 7300 West Friendly Avenue • Post Office Box 22087 Greensboro, North Carolina 27420 Phone (336) 547-5000 • http://www.gilbarco.com • Printed in the U.S.A. ™ MDE-5369G FlexPay IV (with Omnia V04.07) Programming and Service Manual · March 2021...

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