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Gilbarco Veeder-Root Encore S Enhanced FlexPay EMV CRING Start-Up/Service Manual

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Encore
S Enhanced
®
FlexPay
EMV
CRIND
™
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Start-up/Service Manual
MDE-4771H

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Summary of Contents for Gilbarco Veeder-Root Encore S Enhanced FlexPay EMV CRING

  • Page 1 Encore S Enhanced ® FlexPay CRIND ™ ® ® Start-up/Service Manual MDE-4771H...
  • Page 2 Computer Programs and Documentation All Gilbarco Inc. and/or Veeder Root Company computer programs (including software on diskettes and within memory chips) and documentation are copyrighted by, and shall remain the property of, Gilbarco Inc. and/or Veeder Root Company. Such computer programs and documents may also contain trade secret information. The duplication, disclosure, modification, or unauthorized use of computer programs or documentation is strictly prohibited, unless otherwise licensed by Gilbarco Inc.

  • Page 3: Table Of Contents

    Bundle 6X.7.21........... . . 3-7 Configuring FlexPay EMV CRIND to Support Esso™ Speedpass™ Tags (Gilbarco TRIND Option) ..3-8 TRIND/Speedpass Installation Requirements .
  • Page 4 Table of Contents Appendix B – Troubleshooting EMV Card Reader EMV Card Reader Messages..............B-1 Appendix C –...

  • Page 5: Introduction

    Overview Introduction 1 – Introduction Overview This manual provides start-up and service information for FlexPay CRIND ™ ® ® components mounted on Encore S Enhanced (units with an E-CIM bezel) FlexPay units. It ® ™ includes procedures for activation of the FlexPay EMV CRIND and the setting of all site equipment configurable addresses.

  • Page 6: Abbreviations And Acronyms

    Enhanced Customer Interface Module ™ Europay , MasterCard , and Visa ® ® ® Federal Communications Commission Gilbarco Contactless Module GOLD Gilbarco Online Documentation ® Hybrid Card Reader Hub Interface PCB Local Area Network Light Emitting Diode Major Oil Company National Electrical Code ®...

  • Page 7: System Site Configuration Overview

    System Site Configuration Overview Introduction System Site Configuration Overview Figure 1-1 shows the components in the FlexPay EMV CRIND. Figure 1-1: System Site Configuration Point of Sale (POS)/CRIND Controller Hub Interface PCB (HIP) Ethernet TCP/IP or Two-wire Hengstler Printer Universal Serial ®...
  • Page 8 Introduction System Site Configuration Overview This page is intentionally left blank. Page 1-4 MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019...

  • Page 9: Important Safety Information

    Only Replacement Parts trained or authorized individuals knowledgeable in the related Use only genuine Gilbarco replacement parts and retrofit kits on procedures should install, inspect, maintain or service this your pump/dispenser. Using parts other than genuine Gilbarco equipment.
  • Page 10 IMPORTANT: Oxygen may be needed at scene if gasoline has been ingested or inhaled. Seek medical advice immediately. Lockout/Tagout Gilbarco Veeder-Root encourages the recycling of Lockout/Tagout covers servicing and maintenance of machines our products. Some products contain electronics, and equipment in which the unexpected energization or start-up...
  • Page 11 Important Safety Information Hazards and Actions WARNING Spilled fuels, accidents involving pumps/dispensers, or uncontrolled fuel flow create a serious hazard. Fire or explosion may result, causing serious injury or death. Follow established emergency procedures. DEF is non-flammable. However it can create a slip hazard. Clean up spills promptly. The following actions are recommended regarding these hazards: Collision of a Vehicle with Unit Fire at Island...
  • Page 12 Important Safety Information This page is intentionally left blank. Page 2-4 MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019...

  • Page 13: Start-Up And Configuration

    Configuring CRIND IDs and CRIND Mode (CRIND Diagnostic Mode) Start-up and Configuration 3 – Start-up and Configuration This chapter describes the start-up and configuration procedure for the FlexPay EMV CRIND display module. Configuring CRIND IDs and CRIND Mode (CRIND Diagnostic Mode) The CRIND diagnostic mode is used to configure the CRIND IDs and CRIND Mode, and any other peripheral devices connected to the dispenser.
  • Page 14 Start-up and Configuration Configuring CRIND IDs and CRIND Mode (CRIND Diagnostic Mode) The CRIND Diagnostic Startup Menu opens. Figure 3-2: CRIND Diagnostic Startup Menu Press 1 > Enter. The Main Menu opens. Figure 3-3: CRIND Diagnostic - Main Menu Press 1 > Enter. The CRIND Config screen opens. Figure 3-4: CRIND Config Screen Page 3-2 MDE-4771H Encore®...
  • Page 15 Configuring CRIND IDs and CRIND Mode (CRIND Diagnostic Mode) Start-up and Configuration Press 1 > Enter. The CRIND ID side 1 screen opens. Figure 3-5: CRIND ID Configuration Screen Configure the CRIND ID for side 1 and press Enter to save the configured value and exit. Note: To configure a two-digit CRIND ID, you must press Enter after entering each digit of the CRIND ID.

  • Page 16: Configuring Setup Menu And System Configuration Menu Parameters

    Number (PPN)], when the unit first powers up. The right-most six digits of the PPN is the password for the Service Menu. Note: Gilbarco recommends that Authorized Service Contractor (ASC) note down the PPN for  future reference. The PPN is also printed on the rear of the unit (see...
  • Page 17 Configuring Setup Menu and System Configuration Menu Parameters Start-up and Configuration The Service Menu opens. Figure 3-9: Service Menu Enter the right-most six digits of the PPN and press ENTER/OK. The Main Menu opens. Figure 3-10: Service Menu - Main Menu Press 1 to enter the Setup Menu.

  • Page 18: Bundle 5X.y.zz

    • Set Contactless Card Reader to “PANASONIC” (if not already set to “PANASONIC”), if the contactless card reader connects to the Tribrid Card Reader (TCR). • Set Contactless Card Reader to “OTI” (if not already set to “OTI”), if using the Gilbarco Contactless Module (GCM) option.

  • Page 19: Bundle 6X.7.21

    Configuring Setup Menu and System Configuration Menu Parameters Start-up and Configuration Bundle 6X.7.21 To configure bundle 6X.7.21, proceed as follows: To enable the Contact Card Reader, press 1 to: • set “HCR2”, for Sankyo card reader. If “PANASONIC” is selected, then change the option to HCR2. Otherwise the card reader will fail showing a red-X card reader error.

  • Page 20: Configuring Flexpay Emv Crind To Support Esso™ Speedpass™ Tags (Gilbarco Trind Option)

    Configuring FlexPay EMV CRIND to Support Esso™ Start-up and Configuration Speedpass™ Tags (Gilbarco TRIND Option) Configuring FlexPay EMV CRIND to Support Esso ™ Speedpass Tags (Gilbarco TRIND Option) ™ TRIND/Speedpass Installation Requirements FlexPay EMV CRIND Basic Input/Output System (BIOS) V20.0.30 or higher and G-SITE ®...

  • Page 21: Configuring Flexpay Emv Crind Bios To Enable Trind

    Configuring FlexPay EMV CRIND to Support Esso™ Speedpass™ Tags (Gilbarco TRIND Option) Start-up and Configuration Configuring FlexPay EMV CRIND BIOS to Enable TRIND To configure the FlexPay EMV CRIND BIOS to enable TRIND, proceed as follows: Note: The FlexPay EMV CRIND BIOS on each side must be configured independently.
  • Page 22 Configuring FlexPay EMV CRIND to Support Esso™ Start-up and Configuration Speedpass™ Tags (Gilbarco TRIND Option) This page is intentionally left blank. Page 3-10 MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019...

  • Page 23: Service

    FlexPay EMV CRIND, as well as for each time the function is accessed on each FlexPay EMV CRIND. The equipment that calculates the password is kept in a secure environment in a Gilbarco maintenance facility. The process to generate a password is accessible to authorized maintenance technicians only.

  • Page 24: Configuring/Activating Flexpay Emv Crind

    Service Replacing and Activating FlexPay EMV CRIND Configuring/Activating FlexPay EMV CRIND To activate the FlexPay EMV CRIND, you must enter the Service Menu. To enter the Service Menu and perform the activation, proceed as follows: 1 Power up the FlexPay EMV CRIND. The PPN is displayed on the screen. Note the eight digit serial number when the unit first powers up.
  • Page 25 2 The Service Menu opens when the FlexPay EMV CRIND requires activation  (see Figure 4-4). Otherwise, a white screen with the Gilbarco logo and software package versions is displayed momentarily. Figure 4-3: Software Packages Screen <1> enter setup appears at start-up and also when the FlexPay EMV CRIND requires activation.
  • Page 26 • ENTER MATCHING PASSWORD: Matching password is the answer to the challenge number. Note: Gilbarco’s Call Center provides the matching password by a secure process that uses the serial number and challenge number, and produces a unique matching password. It must be entered within a time limit (one minute) of the challenge number being displayed.
  • Page 27 Service 6 Provide the unit serial number and challenge number to receive a matching password. Note: To obtain a password, call the Gilbarco Call Center at 1-800-800-7498, and state that you have a FlexPay EMV CRIND that requires activation. 7 Enter the matching password into the Security Setup Menu and press OK. After you enter the password correctly, the system will show the sensors’...

  • Page 28: Flexpay Maintenance Tool Advanced Mode

    Service FlexPay Maintenance Tool Advanced Mode Contrary to activation, the deactivation procedure does not require keypad entries. Therefore, no options are available in the menu. When the system sensors detect that a module with mounting sensors is dismounted, it automatically self-deactivates the FlexPay EMV CRIND. The activation procedure must be repeated.
  • Page 29 FlexPay Maintenance Tool Advanced Mode Service 2 Click Properties on the General tab. The Local Area Connection Properties window opens. Figure 4-11: Local Area Connection Properties Window 3 Select Internet Protocol [TCP/IP] on the General tab and click Properties. The Internet Protocol (TCP/IP) window opens.

  • Page 30: Loading Resources And Software Into Flexpay Emv Crind

    Service FlexPay Maintenance Tool Advanced Mode 4 Select the Use the following IP address option. Configure the laptop’s TCP/IP address as 10.5.48.1. 5 Install the FlexPay Maintenance Tool by running FlexPayMaintenance_setup_2_X_X_X.exe file. Note: The shortcuts created by installer has been renamed to FlexPay Maintenance Tool Advanced, formerly known as SPOTUpdate and FlexPay Maintenance Tool Basic (formerly known as OneClick).
  • Page 31 FlexPay Maintenance Tool Advanced Mode Service 3 Start up the FlexPay Maintenance Tool and click Connect. The current versions is displayed. Note: If the laptop does not connect to the CRIND device, verify that the IP addresses are configured correctly and cables are connected properly. Figure 4-14: FlexPay Maintenance Tool Advanced Recovering Files To recover files using the FlexPay Maintenance Tool, proceed as follows:...
  • Page 32 Service FlexPay Maintenance Tool Advanced Mode 1 In the Download Folder box, enter a name to create a folder for the log files to be written. 2 Click the New button. 3 In the Log Download field, select the Select All option. 4 Click the Download button to start the log file download process.
  • Page 33 FlexPay Maintenance Tool Advanced Mode Service 2 Select the Select All check box and then click Update to start the download. Figure 4-17: Downloading Resources A dialog box with the message, “Upload Terminated. Status OK” is displayed. 3 To load the software, select the Update tab. Select the downloading version based on the FlexPay EMV CRIND PPN and then: a Select V50.0.xxP-00 from the list of options.
  • Page 34 Service FlexPay Maintenance Tool Advanced Mode 4 To activate the software and resources, select the Actual State tab and click Enable. Figure 4-19: Activating Software and Resources A yellow Software Update screen opens on the FlexPay EMV CRIND display momentarily and the unit reboots automatically.

  • Page 35: Troubleshooting Tamper Error

    (see Figure 4-20 page 4-12). Figure 4-21: Tamper Screen opens, contact Gilbarco Technical Support at  If the screen shown in Figure 4-21 1-800-743-7501 for further directions. MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019...

  • Page 36: Flexpay Emv Crind Display

    Service Troubleshooting Tamper Error FlexPay EMV CRIND Display To troubleshoot FlexPay EMV CRIND display related problems, proceed as follows: 1 Check the status LEDs at the rear of the CRIND unit and determine if the unit is receiving power. Solid/flashing green and yellow LEDs indicate that the CRIND unit is communicating with the Serial Interface PCB (SIP) Board (M07793A001) and other components.
  • Page 37 Troubleshooting Tamper Error Service 3 Verify if the fuse on the SIP board is intact. The fuse is located on the rear portion of the PCB. If the fuse is damaged, a new SIP board must be used; the fuse cannot be replaced. Figure 4-23: SIP Board Fuse located at the rear of the SIP Board (M07793A001)

  • Page 38: Flexpay Emv Crind Keypad

    Service Troubleshooting Tamper Error FlexPay EMV CRIND Keypad If the FlexPay EMV CRIND keypad is not communicating with the FlexPay EMV CRIND unit or is defective, the following error messages is displayed. Figure 4-24: FlexPay EMV CRIND Keypad Error Screens (ii) (iii) To troubleshoot this problem, check the status LEDs at the rear of the FlexPay EMV CRIND...

  • Page 39: Flexpay Card Reader

    Troubleshooting Tamper Error Service FlexPay Card Reader If the FlexPay card reader is defective or is not communicating properly, the following error messages is displayed. Figure 4-26: FlexPay Card Reader Error Screens (ii) To troubleshoot this problem, verify that: 1 The FlexPay card reader is properly mounted (if recently dismounted or replaced). 2 The FlexPay card reader cable is connected to the CRIND unit.

  • Page 40: Printer

    Service Troubleshooting Tamper Error Printer To troubleshoot printer-related problems, proceed as follows: 1 Verify if the printer USB cable is connected to the rear of the FlexPay EMV CRIND unit. Figure 4-28: Printer USB Cable Connection Printer USB Cable 2 Verify if the correct printer port is selected in the System Config Menu (“COM3” if two-wire POS interface is used at the site and “USB”...

  • Page 41: Pos Communication

    Troubleshooting Tamper Error Service POS Communication If you experience problems with POS communication, verify if the POS two-wire port on the HIP Board (M07895A001) is connected to the POS two-wire. Figure 4-30: POS Two-wire Port on HIP Board POS Two-wire Port on HIP Board This LED (D6) will be lit if the ...

  • Page 42: Flexpay Trind

    Service Troubleshooting Tamper Error FlexPay TRIND If there are any errors when setting up the FlexPay TRIND, proceed as follows: Ensure that the TRIND reader LEDs on the Light and Indicator Assembly (M06143) are flashing, to indicate that the TRIND Gateway Board (T20678) is polling the readers. If they are not flashing, then proceed as follows: a Verify if all cables are connected properly as shown in Figure 3-14...

  • Page 43: Moc Crind Mode

    Troubleshooting Tamper Error Service MOC CRIND Mode When running the application in the MOC CRIND Mode, if the CRIND device hangs in the “Starting Application” screen, proceed as follows: 1 Ensure that the CRIND hub is connected properly to the PCN board. Verify the cable connection between the FlexPay EMV CRIND HIP Assembly (M07895) and PCN, the ...
  • Page 44 Service Troubleshooting Tamper Error This page is intentionally left blank. Page 4-22 MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019...

  • Page 45: Appendix A - Diagnostic Screens

    Yellow Screen Diagnostic Screens Appendix A – Diagnostic Screens At power up, if the Service Menu cannot be entered, one of the following diagnostic screens opens on the FlexPay EMV CRIND display. Yellow Screen This indicates that the system has found an active package in its memory and has started to install it.

  • Page 46: Blue Screen

    Diagnostic Screens Blue Screen Blue Screen This indicates that the system has been activated, is running correctly, and is waiting for a master device connection. Figure A-3: Blue Screen Green Screen This indicates that the system is running but has not been activated through the commissioning process.

  • Page 47: Appendix B - Troubleshooting Emv Card Reader

    EMV Card Reader Messages Appendix B – Troubleshooting EMV Card Reader Appendix B – Troubleshooting EMV Card Reader EMV Card Reader Messages When the card reader is operating properly, the start-up screen on the EMV card reader opens as shown in Figure B-1.
  • Page 48 Appendix B – Troubleshooting EMV Card Reader EMV Card Reader Messages Figure B-3: Troubleshooting Flowchart for Card Reader Offline EMV card reader “Offline” Message Press 1 to enter Setup mode Is card reader Program for correct programmed card reader correctly? problem? Done Is cable...
  • Page 49 EMV Card Reader Messages Appendix B – Troubleshooting EMV Card Reader Reseat the dismounted sensor (see Figure B-5 page B-4), if the Reader Dismounted screen opens. Note: Ensure that the sensor is very tight and seated flat before rebooting the dispenser. Figure B-4: Reader Dismounted Screen MDE-4771H Encore®...
  • Page 50 If a washer, remove and install a shim Is the Tighten problem fixed? Warmstart dispenser Call Gilbarco at Did screen First Try 1-800-800-7498 change to to activate the activate? card reader After First Try SPOT displays shows...
  • Page 51 EMV Card Reader Messages Appendix B – Troubleshooting EMV Card Reader Figure B-6: Troubleshooting Flowchart for Reader Dismounted - For HCR S SPOT display shows “Reader Dismounted” Are card reader Tighten screws screws tight? Did screen Remove card Warmstart change to reader, change dispenser activate?
  • Page 52 Appendix B – Troubleshooting EMV Card Reader EMV Card Reader Messages Replace the card reader (see Figure B-8) if the Reader Tampered screen opens. Figure B-7: Reader Tampered Screen Figure B-8: Troubleshooting Flowchart for Reader Tampered Reader Tampered Replace Card Reader Page B-6 MDE-4771H Encore®...
  • Page 53 EMV Card Reader Messages Appendix B – Troubleshooting EMV Card Reader Replace the card reader (see Figure B-10) if the Bad Card Reader CERT screen opens. Note: This screen opens when the keys in the card reader are erased or incorrect (lab unit is used for production, or vice versa).
  • Page 54 Appendix B – Troubleshooting EMV Card Reader EMV Card Reader Messages This page is intentionally left blank. Page B-8 MDE-4771H Encore® S Enhanced FlexPay™ EMV® CRIND® Start-up/Service Manual · November 2019...

  • Page 55: Appendix C - Secured Socket Layer (Ssl) Software License

    OpenSSL License Secured Socket Layer (SSL) Software License Appendix C – Secured Socket Layer (SSL) Software License OpenSSL License Copyright 1998-2008 The OpenSSL Project. All rights reserved. Redistribution and use in © source and binary forms, with or without modification, are permitted provided that the following conditions are met: Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

  • Page 56: Original Ssleay License

    Secured Socket Layer (SSL) Software License OpenSSL License Original SSLeay License Copyright 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved. This package is © an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and  non-commercial use as long as the following conditions are adhered to.
  • Page 57 Index Index Numerics Resource Update 4-10 RXECR 4-15 8-digit Device Serial Number 3-4 Internet Protocol (TCP/IP) 4-7 RXTR 4-20 ASC 3-4 KEYBOARD ERROR 4-16 Security Setup Menu 4-5 Service Menu 4-2, 4-3, 4-4, A-2 Setup Menu 4-4 Bad Card Reader CERT B-7 LAN 1-1 SIP Board 4-14 BIOS 3-8...
  • Page 58 Sandpiper Data Systems. Speedpass is a ® trademark of Exxon Mobil Corporation. Visa is a registered trademark of Visa Inc. © 2019 Gilbarco Inc. 7300 West Friendly Avenue · Post Office Box 22087 Greensboro, North Carolina 27420 Phone (336) 547-5000 · http://www.gilbarco.com ·...

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