Safety Instructions And Precautions; Warranty - BT Youview User Manual

Safety instructions and precautions

• Unplug the product from the mains socket if there's
severe lightning.
This product has been manufactured to comply
• Unplug the product to install the aerial cable.
with international safety standards. Please read
To avoid damaging your YouView box
the following safety precautions carefully.
Don't use the product if it's out of order. If you keep using
Liquid
it when defective, you might cause serious damage. Please
contact BT if the product isn't working properly.
To avoid damaging the hard disk drive
•
Cleaning
while the hard disk drive is running.
• Unplug the product from the wall outlet before cleaning.
• BT shall not be liable for any corruption of data on the
•
hard disk drive caused by carelessness or misuse.
Ventilation
Other information
•
YouView
• Don't stand the product on soft furnishings, carpets or
The YouView service requires a broadband connection and
delicate surfaces.
is subject to the terms of use, suitable broadband speed, TV
• Don't stack other electronic equipment on top of the
aerial and coverage. See youview.com for details. YouView
product.
and the YouView logo are registered trademarks of YouView
•
Open source software
Warning
more, go to bt.com/vision/opensource
To avoid damaging the power cord or plug
Declaration of Conformance
• Don't modify or process the power cord or plug.
• Don't bend or twist the power cord.
•
•
power cord to avoid the vinyl cover melting.
at bt.com/help/tv
• You should have easy access to the mains plug at all times.
To avoid electrical shock
• Don't open the main body of the product.
•
• Don't touch the power plug with wet hands.
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Help and troubleshooting

Warranty

Your YouView box is guaranteed for 12 months from the
date of purchase.
Subject to the terms listed below, the guarantee will provide
for the repair, or at BT's or its agent's discretion, the option
to replace the YouView box or any component thereof
standard, or as a result of inferior workmanship or materials.
Products over 28 days old from the date of purchase may be
replaced with a refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur
• Proof of purchase is required.
• The equipment is returned to BT or its agents as instructed.
• This guarantee doesn't cover any faults or defects
caused by accidents, misuse, fair wear and tear, neglect,
tampering with the equipment, or any attempt at
adjustment or repair other than by approved agents.
•
Within the 12-month guarantee period
If you have problems using the product, don't return it
before you've contacted the BT Technical Helpdesk on 0800
111 4567. In the unlikely event of a defect occurring,
please follow the Helpline's instructions for replacement
or repair.
Outside the 12-month guarantee period
If your product needs repair after the end of the guarantee
period, the repair must meet the approval requirements
for connection to the broadband and telephone network.
We recommend that you contact the BT Technical Helpdesk
0800 111 4567 for details of BT's approved repair agents.
Recycling
How to recycle your equipment
Your YouView box, remote control and Powerline
or electronic equipment, so DO NOT put them in your
normal rubbish bin. It's all part of the Waste Electrical and
to recycle products in the best way – to be kinder to the
planet, get rid of dangerous things more safely and bury
less rubbish in the ground.
The BT Electrical Take Back Scheme
If you'd rather send your kit back to us, it's easy and free of
charge:
1 Call 0800 800 150 and tell us what you want to return.
2 Pack everything, including any cables, into the original
3 Pop it in the posting bag and seal it.
4
next to the postage label on the posting bag.
5
for proof of posting – there's no charge for this.
Sorry, but we can only deal with BT equipment. You can
usually take other old equipment to your local recycling
centre.
Remember, batteries need to be disposed of responsibly too.
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For more help, go to bt.com/help/youview