BT Youview User Manual page 11

What to do if YouView isn't working
Digital TV channels
Catch up and On Demand
Extra TV channels
Extra Box
Need some help? No problem – go to bt.com/help/youview,
check Help in the BT Player or give us a call on 0800 111 4567.
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Red Standby in Eco mode:
High
Purple Standby in Eco mode:
Low
Blue On
The power light isn't blue. Check:
• the power cable's connected
• if the light is red/purple, press to switch it on.
The power light is blue but there's no picture (or welcome screen). Check:
• your TV's on and not in standby
• your TV's on the right AV input
• all your cables are securely connected, including those going to your TV,
It says I'm not connected
Check your Hub's connected and broadband's working.
If it isn't:
•
turn it on again
• press Restart on your Hub and wait a few minutes
• now press on your YouView box until the power light goes red,
then blue
•
bt.com/help/tvpowerlines
Tried all the above and YouView still isn't working?
Go to bt.com/help/youview or give us a call on 0800 111 4567.
Can't see the Welcome screen?
Check that you've selected the right AV input on your TV. If you still
can't see anything, make sure all the cables are connected properly, then
try each AV input in turn.
How to restart your YouView box
To restart your YouView box, press and hold the button on the top
of your box until the power light turns red, then blue. Your box will then
restart – this can take a minute or two.
No. To give you the best picture quality when watching Catch up, On Demand
For more help, go to bt.com/help/youview
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