Channel Availability - BT Youview User Manual

Channel availability

Channel availability depends on where you live. To check what you can
receive in your area, go to youview.com
the quality of your aerial or wiring. So, make sure that you've got a good
quality external or loft aerial that's capable of receiving a digital TV signal
and that it's aligned with your local transmitter. This shouldn't be a portable
• local geography – tall trees, hills or buildings in direct line with your
local transmitter
• weather – low pressure or windy conditions, especially if the aerial isn't
securely mounted. Weather can disrupt picture quality, cause pixilation
and/or picture freezes. It might even cause missing channels
• wiring – make sure you're using good quality cables. These are vital to
ensure the signal from the aerial reaches your YouView box with the
least interference.
If you have trouble watching live Freeview programmes, or you're missing
Freeview channels, it could be because your aerial or cables need replacing.
To get them checked, to order a new aerial or to get help with Freeview, call
0800 800 150 or go to bt.com/help/freeview
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Help and troubleshooting
I'm missing channels, or having problems with the picture
on live TV
This is likely to be a problem with the signal reaching your YouView box.
Try this:
1 Check that your cables are connected correctly and securely.
In particular, check your aerial cable's connection to the wall socket
and your YouView box.
2
3 Settings, then TV Signal and Quality,
then Re-tune Channels.
4
Moving home
If you've moved home, you might not get the same channels you did
before as signal strength and channel availability depend on where
you live.
There's no sound
If you can't hear anything while watching TV, try this:
1 Check that the volume on your TV isn't muted or turned all the way down.
2 Check that the volume on your YouView box isn't muted or turned all the
way down.
3 Try another channel to see if the sound is missing from all channels or
just the one you're watching.
4 Check that all your cables are connected properly.
5 If connected to a surround sound system, check that the system is on
and cables are connected correctly.
6
The TV sound isn't in time with the picture
Connecting your YouView box to speakers or a surround sound system
might cause syncing issues. If this happens, you'll need to adjust the
audio delay.
Go to Settings, choose TV Signal and Quality, then Synchronise Picture
and Sound.
I can't see any channels in the YouView Guide
Check that your aerial cable is connected properly. If it is, exit the
YouView Guide, go to Settings, choose TV Signal and Quality, then
Re-tune Channels.
Why am I seeing subtitles or hearing voices over
my programmes?
You may have accidentally pressed the Subtitles or Audio Description
buttons on your remote.
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• Press
• Press
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For more details about Subtitles and Audio Description, see page 18.
For more help, go to bt.com/help/youview
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