Pride Mobility Heritage XX-Large Frequently Asked Questions

Pride Heritage XX-Large Two Position Partial Recline
Q.) What if my lift chair does not operate at all?
 Ensure the external transformer is plugged into a properly wired electrical outlet.
 Check the circuit breaker box connected to the electrical outlet to ensure the outlet is
receiving power.
 Ensure the low voltage connection cable is plugged into the external transformer.
 Ensure that all cables are connected properly.
Q.) What if my lift chair operates in one direction only?
 Check the up and down buttons or toggle switch on the hand control to make sure
they do not stick. If the buttons or switch are sticking in either position, the hand
control may need to be replaced.
 Contact your authorized provider for further assistance.
Q.) What if my lift chair stops during a lifting cycle?
 Your lift chair is equipped with an internal thermal shutoff switch located inside the
external transformer that prevents the motor control box from overheating. If the
thermal shutoff activates, allow the lift chair to remain in a stationary position for 10
minutes to allow the motor to cool, then resume normal operation. If you notice the
motors overheating frequently, contact your authorized provider.
 There may have been a power failure and/or there are no batteries in the external
transformer or the batteries have no charge. Always make sure there are fresh 9V
batteries in the external transformer if equipped with battery backup.
 Check the circuit breaker box connected to the electrical outlet to ensure the outlet is
receiving power.
Q.) What if my lift chair is rocking from corner to corner after I position the chair?
 The floor may be uneven or the carpet may be affecting chair position. Adjust the leg
levelers in the area where the chair is rocking. See III. "Your Lift Chair" for
instructions on leveling your chair.
Q.) Where can I place the external transformer box?
 On the floor away from heat sources in an open, well-ventilated area where it will not
be an obstruction.
 On the wall away from heat sources utilizing the optional external transformer wall
mount. Refer to the Wall Mount Diagram Product Insert provided with your lift chair.
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