Opex EAGLE Operator's Manual
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Opex EAGLE Operator's Manual

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OPERATOR MANUAL
JANUARY 2006

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  • Page 1 OPERATOR MANUAL JANUARY 2006...
  • Page 2 All rights reserved. Printed in the United States of America. No portion of this manual may be reproduced in any form or by any means, or stored in a database ® or retrieval system, without the express, written permission of OPEX Corporation. To request permission, contact: ®...
  • Page 3 Thank you for taking the time to familiarize yourself with all of the great features of the Eagle outlined in this manual. We trust that you will enjoy using the Eagle and that it will make your job more enjoyable and productive.
  • Page 4 Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...

  • Page 5: Table Of Contents

    Creating operator accounts ..................3-8 Modifing/deleting operator accounts ................3-9 Printer Cartridge Maintenance ..................3-10 Replacing printer cartridges ..................3-10 Purging the print heads ....................3-12 Calibrating the Touch-Screen Monitor ................3-13 Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...
  • Page 6 Statistics reports ......................A-1 Backup statistics ......................A-5 Restore statistics ......................A-6 Appendix B Outsorts, Reunites and Rejects Outsorts ..........................B-1 Reunites ..........................B-2 Rejects ..........................B-3 Glossary Index Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...
  • Page 7 Operator Manual Chapter Introduction System Overview................1-1 Specifications ................1-2 Safety ..................... 1-4 How the Eagle Works ..............1-7 Jobs..................1-12 Eagle processing rates............1-12 Factors affecting processing rates .......... 1-12 Operator accounts..............1-13...
  • Page 8 Touch-screen monitor Refeeders Envelope Imaging monitor (optional) Imaging cameras MICR detect Stacker bins...

  • Page 9: Introduction

    Combining the best in mail qualifying, opening and extracting with all the decisioning time necessary to facilitate the quickest deposit ready processing in the industry, the Eagle blurs the line between the mailroom and payment processing. By optimizing functionality, the Eagle collapses workflows and reduces handling to greatly increase productivity.

  • Page 10: Specifications

    18 to 24 lb. white wove is best. High stiffness preferred. Lighter paper will Paper Weight degrade performance. MICR Ink on Magnetic documents may be processed, but they must not have the same Document magnetic profile as the check. Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...
  • Page 11 E13B printing and locations as defined by ANSI X9.13-1983 Environmental specifications Sound Level 84.5 dB average. Ambient 60 - 85 degrees F. Temperature Humidity 40 - 95% relative humidity. BTU Output 24,125 BTU @ 34 Amps. Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...

  • Page 12: Safety

    1 Introduction Safety Your main responsibility as an Eagle operator is safety: your safety and that of your co-workers. Before operating the machine, become familiar with these safety precau- tions: • Read and understand all of the material within this manual.
  • Page 13 For your safety, magnetic interlocks have been installed on the front doors of the Eagle machine. The interlock system will shut the machine down whenever a cover is lifted or a door is opened.
  • Page 14 If necessary, push the nearest e-stop and the machine will stop immediately. To restart the machine, pull the e-stop out, clear the machine, and press the white On button. Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...

  • Page 15: How The Eagle Works

    Envelopes travel through the processes of cutting, opening, extraction of contents. Contents are singulated (one piece is placed in front of another), imaged, oriented and stacked. This section describes how the Eagle converts your mail from envelope to image. The process is as follows: Step 1: Qualification...
  • Page 16 1 Introduction Step 1: Qualification Not all envelopes can be processed by the Eagle. As the envelope enters the paper path, it immediately passes through a device which measures the thickness of the envelope and past a metal detector. The thickness measuring device, called a TMD, looks like a miniature wringer from an old-fashioned washing machine.
  • Page 17 A thickness check is then performed on each paper path. Empty envelopes are then fed into the disposal cart housed beneath the machine. Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...
  • Page 18 The Eagle system, when equipped with the optional IEM functionality, can perform OCR and MICR reads as well as image capture on the contents. The Eagle can then transmit the collected data to a network location where a software plug-in can perform many functions that previously had to be done off-line.
  • Page 19 Your machine may be configured with 2, 3, or 4 stacker modules, with 8 bins per module. The last bin in the configuration is for rejected checks and documents. Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution 1-11...

  • Page 20: Jobs

    1 Introduction Jobs A job is a collection of the parameters the Eagle uses for processing mail. The jobs set up by your service technician describe how your system will process your mail in the same manner from run to run.

  • Page 21: Operator Accounts

    Operator accounts Operators log in to the system by way of a predefined account. These operator accounts provide different levels of access to the features of the Eagle. The three levels of operator accounts are: Entry An operator with an Entry level account will only be able to run jobs.
  • Page 22 1 Introduction 1-14 Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...

  • Page 23: Operating The System

    Operator Manual Chapter Operating the System Overview..................2-1 Turning the power on/off ............2-3 Opening the Host software............2-3 Navigating the Host software ............ 2-4 Exiting the Host software............2-5 Running Jobs.................. 2-6 Selecting a job................2-6 Loading envelopes ..............2-8 Running the job ...............

  • Page 25: Overview

    2 Operating the System Overview Most functions of the Eagle system are accessible from the operator cockpit (Figure 1). From the cockpit, the operator is within easy reach of the touch-screen monitor, outsort bins, reunite bins, refeeders, and the main feeder.
  • Page 26 2 Operating the System The touch-screen monitor provides the operator’s main interface with the Host software, which controls the entire Eagle system. Use the Host software to manage operators, run jobs, and create system efficiency reports. The keyboard and mouse are located in the drawer beneath the reunite sorting area.

  • Page 27: Turning The Power On/Off

    Open the Host software 1 If the Host software is not already running, double-click on the Eagle icon on the desktop OR click Start > Programs > > Eagle to open it.

  • Page 28: Navigating The Host Software

    2 Operating the System 2 Click Login (F5) on the Explorer bar at the bottom of the screen OR click OPEX (F2), then click the resulting Login button. Open the on-screen keyboard FIGURE 4: Opening screen 3 Select your user names from the Name dropdown list.

  • Page 29: Exiting The Host Software

    Exit Host Exit out of the Host software and return to the Windows NT desktop. Shutdown Exit the Host software and shut down the Host PC. To close the Host software 1 Click OPEX (F2). A menu appears listing several options, including the options for exiting the Host software. FIGURE 6: Exit options 2 Select an exit option.

  • Page 30: Running Jobs

    If the job you select includes IEM functions, the Run type dialog box will appear (Figure 8 on page 2-7). Highlight a run type and click Select. See “Run types” on page 2-7 for more information. 3 The Run screen will appear. Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...
  • Page 31 Select Normal extraction without IEM to run the job without the IEM functionality. Refeeder The Eagle refeeder provides the option of imaging stubs and checks that have already been extracted from their envelope. The refeeder run modes are run as a separate operation and are not dependant on the system’s extractor functions.

  • Page 32: Loading Envelopes

    3 If you are running in Normal extraction mode, fill the batch ticket feeder with batch tickets. The Eagle will feed batch tickets into the paper path when necessary. 4 While the job is running, continue loading envelopes on the conveyor until the job is completed.
  • Page 33 2 Operating the System Refeeder modes When running in one of the refeeder modes, the Eagle will feed documents and checks from the content refeeder as opposed to feeding envelopes from the main feeder. Place sorted documents and checks in the refeeder face down (as shown in Figure 11).

  • Page 34: Running The Job

    Run 25 Runs twenty-five envelopes. Continuous Runs envelopes until the feeder is empty. Starting with the stacker module and moving toward the feeder module, the Eagle starts running all its motors. When the conveyor motor is ready, it starts feeding envelopes into the paper path for processing.
  • Page 35 Other envelopes will open correctly, but the document and check may not be separated properly and that document and check is outsorted. There are many reasons for outsorts, and many of them can be processed by the Eagle after some action by the operator.
  • Page 36 Depending on the configuration of the job, certain documents and checks will go to certain bins. Each Eagle stacker houses eight bins, and a machine can have up to four stacker modules installed. Figure 14 shows the stacker modules and how the bins are numbered.
  • Page 37 If the Eagle should jam and you want to “properly” remove the contents NOTE: from a bin, you must first press its bin light button. This effectively closes the batch.

  • Page 38: Using The Run Screen

    • Time • Job Run Percentages Overall System Performance Measures The Overall System Performance Measures section displays the information the rates and clear times for the current job. 2-14 Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...
  • Page 39 Reference Output Rate Number of envelopes processed by the system. The formula for the Reference Feed Rate is: Reference Jam Clear Time Estimated time it takes to clear a jam. This number is fixed at 20 seconds. Time Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution 2-15...
  • Page 40 Reunite bin. It also shows the number of pieces that were reunited for each reason. See “Reunites” on page B-2 for more detailed information. 2-16 Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...
  • Page 41 The Rejects tab displays all the possible reject reasons, and how many pieces were rejected for each of those reasons. See “Rejects” on page B-3 for more information. Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution 2-17...
  • Page 42 IEM jobs and when the machine is stopped. Scroll through the open batches Close all active batches Designate the current transaction as the end of the batch 2-18 Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...

  • Page 43: Clearing Jams

    Moving the belts by hand (when necessary) is done to move checks and documents to areas of the paper path where they are easily removed. The following are tips for clearing some of the more common paper jams: Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution 2-19...
  • Page 44 To clear jams here, pull the lever away from the paper path as shown in Figure 19 and remove the misfed envelopes. FIGURE 19: Clearing envelope feeder jams 2-20 Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...
  • Page 45 To clear jams at the buffer feeder, turn the switch to the jam clear/pass thru position (as shown in Figure 20) and remove the misfed envelopes. FIGURE 20: Buffer feeder control switch (in the jam clear/pass thru position) Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution 2-21...
  • Page 46 Checks and documents can get stuck on their way into the content TMD. Pull the jam clear pulley away from the paper path to clear checks and/or documents as shown in Figure 21. FIGURE 21: Content TMD jam clear pulley 2-22 Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...
  • Page 47 To help avoid jams, only fill the refeeder pockets when the machine is NOTE: stopped. FIGURE 22: Clearing refeeder jams Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution 2-23...
  • Page 48 Stacker modules Use the jam clearing tool to turn certain pulleys in the stacker modules and free documents from the paper path. FIGURE 23: Jam clear pulley 2-24 Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...

  • Page 49: Operational Maintenance

    Operator Manual Chapter Operational Maintenance Cleaning the System ..............3-1 Shift maintenance..............3-2 Dust Collection and Air Filtration System Maintenance....3-5 Pickup locations ................ 3-5 Front panel controls..............3-6 Power and electrical safety ............3-7 Maintenance................3-7 Managing Operator Accounts............3-8 Creating operator accounts ............

  • Page 51: Cleaning The System

    Detergent-based cleaners A detergent-based cleaner, such as Formula 409, is less powerful than acetone or alcohol. Use it to clean the glass and plastic surfaces of the Eagle. Detergent-based cleaners do not cause component degradation. If you use a detergent-based cleaner on a feed or singulator mechanism, remove any residue left by the cleaner by wiping down the mechanism with a cloth moistened with water.

  • Page 52: Shift Maintenance

    - Feeder area - The area behind the Outsort bins - Dust collection system pickup locations • Clean the main and buffer feeder o-rings. FIGURE 24: Main feeder O-rings Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...
  • Page 53 TMD rollers and surrounding area. FIGURE 25: Outsort TMD area • Inspect each cutter. Remove any paper chips that are caught in and around the cutter blades. FIGURE 26: Cutter area Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...
  • Page 54 FIGURE 27: Singulator tires • Check the extract area for tape, paper scrap, etc. Check the envelope and content TMD rollers for debris and remove accordingly. FIGURE 28: Extract area Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...

  • Page 55: Dust Collection And Air Filtration System Maintenance

    3 Operational Maintenance Dust Collection and Air Filtration System Maintenance The Eagle has an optional Dust Collection and Air Filtration system. Its primary purpose is improvement of the environment for the machine operator. Additional benefits include improved machine functionality, maintainability and appearance.

  • Page 56: Front Panel Controls

    Power Indicator Lamp Outlet The blower speed control should normally be set to the 4:00 o’clock position as shown in Figure 30. FIGURE 30: Setting the blower speed Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...

  • Page 57: Power And Electrical Safety

    The dust collection system is powered by 115VAC/60Hz. It draws about 3.5 amps on the “High” setting. In normal operation (on the Eagle system) the H1000Vspeed dial should be set between “Medium” and “High,” with the pointer set to approximately the four o'clock position.

  • Page 58: Managing Operator Accounts

    NOTE: and modify operator accounts. Creating operator accounts 1 Open the Operator Parameters screen by clicking OPEX > Parameters > Operator. FIGURE 32: Operator Parameters screen 2 Click the Add Operator button. 3 Fill in the operator information and click Save. The new operator’s name will appear in the Login list.

  • Page 59: Modifing/Deleting Operator Accounts

    3 Operational Maintenance Modifing/deleting operator accounts 1 Open the Operator Parameters screen by clicking OPEX > Parameters > Operator. 2 Highlight the operator account you wish to modify and click Modify Operator (see Figure 32). 3 Edit the operator information as shown in Figure 33 and click Save.

  • Page 60: Printer Cartridge Maintenance

    Printer Cartridge Maintenance Replacing printer cartridges The Eagle audit trail printer’s HP ink cartridges will run out over time and are easily replaced. The ink level indicator/button on the Run screen (Figure 12 on page 2-10) will read LOW, indicating that one or both of the ink cartridges needs to be replaced.
  • Page 61 5 Press the Replaced Right/Left Printer Cartridge button on the screen. FIGURE 37: Replace printer cartridge confirmation 6 Press Yes when asked to reset the printer cartridge’s drop count. FIGURE 38: Reset the drop count Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution 3-11...

  • Page 62: Purging The Print Heads

    After purging the print head, it is usually a good idea to empty and wipe out NOTE: the excess ink bin underneath the printer. Pull the bin away from the machine to remove it. FIGURE 39: Excess ink bins 3-12 Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...

  • Page 63: Calibrating The Touch-Screen Monitor

    3 Operational Maintenance Calibrating the Touch-Screen Monitor The touch-screen monitor is calibrated for its touch sensitivity before it leaves OPEX. However, you may need to recalibrate, especially if it is in use for an extended period of time. To calibrate the monitor: 1 Open the Windows Control Panel by clicking Start >...
  • Page 64 3 Operational Maintenance 3-14 Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...

  • Page 65: Statistics

    Operator Manual Appendix Statistics Statistics reports ................A-1 Backup statistics................A-5 Restore statistics ................A-6...

  • Page 67: Statistics Reports

    TABLE 3: Statistics reports terms Time the Eagle was either actively running or was halted due to a jam. Active Job Time is broken down by: Active Job Time •...
  • Page 68 Run Time Total run processing time. Shows how much of the job was run on the Eagle and how much of the job was run on the IEM. If it is set to: Run Type Extractor •...
  • Page 69 Click Summary Report to report on all jobs in a defined range. 3 Define the job range for the summary report. To do this: a. In any window in the Host software, click OPEX > Statistics > Report Criteria. b. The Statistics Report Criteria window appears.
  • Page 70 - All - To generate a statistics report for every job run. - Jobs - To generate a statistics report by Job name. - Operators - To generate a statistics report by Operator name. 4 Click Summary (F7). Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...

  • Page 71: Backup Statistics

    - Restore from Another Location - To restore statistics from a Zip disk or the network drive. The system informs you that the backup is completed. 5 If you selected Floppy Disk in Step 4, insert the disk into the Eagle Host PC and click Restore.

  • Page 72: Restore Statistics

    - Restore from Another Location - To restore statistics from a Zip disk or the network drive. 3 If you selected Floppy Disk in Step 2, insert the disk into the Eagle Host PC and click Restore. If you selected Another Location in Step 2, you must select the location of the statistics file you want to restore: a.

  • Page 73: Outsorts, Reunites And Rejects

    Operator Manual Appendix Outsorts, Reunites and Rejects Outsorts..................B-1 Reunites ................... B-2 Rejects ..................B-3...

  • Page 75: Outsorts

    Mark Outsort a mark depending on how the Identify by Mark job parameter is set. Accounts for pieces directed into the outsort bin during a jam Outsort Jamsorts condition. Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...

  • Page 76: Reunites

    When a jam occurs, pieces that cannot be sorted are “jam Jamsorts sorted.” This can be in the reunite bins, outsort bins, or the reject bins. Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...

  • Page 77: Rejects

    (This should only occur when two pieces in a row must be reversed.) Accounts for pieces that were directed into the reject bin during a Jamsorts jam condition. Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...
  • Page 78 B Outsorts, Reunites and Rejects Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...

  • Page 79: Glossary

    Operator Manual Glossary...
  • Page 81 MICR and OCR data such as account and check numbers and CAR information. Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...
  • Page 82 Glossary Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...
  • Page 83 Operator Manual Index...
  • Page 85 3-1 mouse 2-2 Explorer bar 2-4 stackers 1-11 2-24 extract area 1-9 bins 2-12 extract pit 2-12 OCR 1-10 Off button 2-3 TMD 1-8 2-22 On button 2-3 Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...
  • Page 86 Eagle Operator Manual - OPEX Corp. Use Only - Not for Distribution...

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