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1100KL
FAQs
Where can you buy the 1100KL scale?
Health o meter Professional products are sold through medical supply distributors. Contact your
medical supply distributor or perform an internet search for "1100KL" to find a dealer online.
What can be done if the scale will not power on with adapter or batteries?
If powering the scale via batteries, replace all 6 batteries with new D batteries. If the scale will work
on batteries and not the power adapter, the power adapter may need to be replaced. To purchase
a replacement power adapter, contact your medical supply distributor and order item #ADPT30. If
the scale will not power on with new batteries or using the power adapter, contact Health o meter
Professional Scales Customer Service at 800-638-3722.
Can you replace the display head on every version of the 1100KL?
The display head on the current version of the 1100KL can be replaced. Previous versions will need
item # PROKIT which includes new load cells for the base, a new load cell cable and a new display
head. The PROKIT also comes with a 1 year warranty. For more information contact Customer
Service at 800-815-6615.
The weight measurement will not settle or lock, can that be fixed?
Follow these check procedures. If still experiencing a problem contact Technical Support at 800-
638-3722 for troubleshooting assistance.
1. Ensure the scale is on a flat solid surface.
2. Ensure sure nothing is touching or interfering with the pillar or the base of the scale.
3. Check that all feet are securely attached on the scale.
4. Check the load cell cable connection.
When turning on or off the scale the screen freezes, can that be fixed?
The scale may have an inoperative component. The display head on the current version of the
1100KL can be replaced. Previous versions will need item # PROKIT which includes new load cells
for the base, a new load cell cable and a new display head. For more information contact Customer
Service at 800-815-6615.
If the keypad overlay is worn out or damaged is it replaceable?
The keypad overlay is not a replaceable part.
How can the scale be tested to ensure the weight measurements are accurate?
Test the scale accuracy using certified weights. If the measurements are inaccurate the scale can be
calibrated.
Where can we find calibration procedures?
https://www.homscales.com/calibration
Health o meter
Professional Scales
®
9500 West 55th Street USA
McCook, IL 60525-7110
Phone: 1-800-815-6615
Fax: 1-800-654-7330
www.homscales.com
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