Maintenance; Troubleshooting - Safescan 155 Series Manual

4.0 MaINTENaNcE

5.0 TrOublEshOOTING

Note: the device may occasionally detect dirty, rumpled or damaged genuine banknotes as counterfeits because the
device cannot correctly detect the anti-counterfeit features on the banknotes.
When a suspected banknote error code appears, please inspect the condition of the banknote. After inspection and
eventual cleaning/unfolding the banknote, test the banknote again. Inserting the banknote in a different direction
(if allowed for the specific currency) may help.
problem
The device checks all banknotes
as counterfeit
The battery power indicator is
blinking on the screen
When detecting USD/CHF/PLN/HUF/
DKK/SEK/NOK:The device indicates
all banknotes as counterfeit
Device does not work on battery
Error code 07 appears on the screen
6
The Safescan 155/165 is a "low maintenance" machine.
For accurate testing, clean the sensors periodically with a
dry brush or a cotton tip and alcohol as shown in the picture.
cause
the sensors are dirty
The device is set on the wrong
currency
The banknotes are not inserted
correctly
Battery is being charged or has less
than 20% power left
USD/CHF/PLN/HUF/DKK/SEK/NOK
banknotes can only be inserted in 1
direction
Battery is not charged
Battery is not put into the machine
The banknote is not inserted straight
solution
See table 1 and chapter 4.0
Follow instruction as described in
chapter 2.0 point 7
Insert the banknotes aligned with
the right hand side of the entrance
See chapter 2.1 for details
See image 3, 4 & 5, and enclosed
sticker for correct insert instructions
Connect the adapter to the power
socket and the device
Put the battery in the machine. See
chapter 1.0 point 16-18
Insert banknote aligned with the
sides