Troubleshooting - VTech Secret Safe Diary Light Show Parents' Manual

TROUBLESHOOTING

Go through this section if you experience difficulty in operating Secret
Safe Diary Light Show.
Problem
Diary stop working
Image taken is not
clear
Cannot connect to
computer
Memory card can't be
detected
Solution
1. Let the diary sit for a few minutes
without batteries, then replace the
batteries.
2. Turn the diary ON. It should now work
properly.
3. If the diary does not work, install a brand
new set of batteries.
1. Check if the diary is held steadily.
2. Make sure the lighting conditions of the
shooting environment are good.
3. Check to see if the camera lens
protection window is clean.
Check the connections on the USB cable
between the diary and the computer
and review the appropriate connection
procedure in this manual.
1. Check if the memory card is correctly
inserted.
2. Check to see if the memory card is
the supported type. The diary can only
support a microSD or microSDHC card.
3. Check to see if the file system of your
memory card is FAT or FAT32, Secret
Safe Diary Light Show does not
support NTFS or exFAT file systems.
You should back up all important data
from your memory card and format it
in either the FAT or FAT32 file system
before using in your Secret Safe Diary
Light Show.
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