Bushnell neo+ User Manual page 21

• Make sure the watch display shows the "Connected" screen.
• Try a different USB port on your computer after making sure the 4-pin
end of the cable is properly connected to the Neo
I'm having problems syncing the Neo
• Your web browser or internet settings may not be compatible with the
iGolf website. If you use Google Chrome or Internet Explorer and you
experience issues, try installing Firefox from www.mozilla.com and using
it as your browser when syncing at www.igolf.com.
• Java may not be installed or may be out of date. iGolf's website utilizes
Java, so it is essential that your version of Java is up to date. You can
check your version or download Java at www.java.com. After installing
Java, it may be necassary to restart your web browser and/or computer.
Occasionally, old versions of Java may remain installed on your computer
after updating. These older versions of Java may conflict with the most
recent version, so if you still cannot sync after installing Java, check for
older versions as follows, depending on your computer operating system:
For Windows users: Go to your start menu, and then select "Control
Panel. " Find the "Uninstall a Program" link (Windows 7). Windows XP
may list it as Add/Remove Programs. From there, find Java on the list
and remove any older versions. Keep only the most recent version. As
noted in answer 1b., if you are using Internet Explorer and still having
problems syncing your device, try installing Mozilla Firefox.
For Mac users: The minimum version of Java required for syncing with
iGolf is 1.6.0_10 (Java 6 Update 10). Apple develops their own version
Troubleshooting / FAQ
Watch.
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Watch with iGolf.com.
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