TCL MOVEAUDIO S600 User Manual page 16

How to power off my earphones and charging case
• You can't manually power off the earphones or charging
case. When you're not using them, place the earphones
in the charging case, and close the case. Your earphones
will enter standby mode to save power. It is recommended
that you regularly charge the charging case.
Why does the music play on my smartphone speaker, but
not through my earphones?
• Make sure you have already selected on your smartphone
to listen to music through the earphones. For information,
consult the user manual of your smartphone.
The audio quality is poor and crackling noise can be heard.
• Make sure the Bluetooth® device is within the operation
range. Reduce the distance or remove obstacles between
your earphones and Bluetooth® device.
• Try to reconnect the earphones. The audio quality is poor
when streaming from the smartphone or audio streaming
does not work at all.
• Make sure your smartphone supports both HFP - Hands-
free profile and A2DP - Advanced audio distribution profile
(Bluetooth® stereo supported).
• Some game apps with chatting function force the
earphones to enable HFP mode to support voice
communication. In HFP mode, the audio quality is poorer
than the A2DP mode. To avoid this issue, try to quit or
restart this game app.
I cannot control music functions on my Bluetooth® device.
• Make sure the Bluetooth® audio source supports
AVRCP- Audio video remote control profile. Some music
or video player apps do not fully support AVRCP. Check
other apps to see if the problem still exists. If so, try to
reconnect the earphones.
I can hear sound only from one earphone.
• One earphone may be out of battery. Charge the battery
for both earphones.
• Both earphones have disconnected from each other.
• Turn off the earpieces, then turn on and reconnect them.
• If the problem persists, reset the earphones
I found the earphones sound out of sync with the screen
when playing videos and games.
• When playing videos or games with a mobile device
connected, the earphones may have a time lag between
the video and sound output.
I cannot hear the other side's speaking.
• For some smartphones, if you pick up a phone call
through your smartphone, the voice will go through your
smartphone. You need to manually select the Bluetooth
earphone on your smartphone, then the voice will go
through the Bluetooth earphones.
• Press the right earphone twice to adjust the volume of
your earphones.
• Adjust the volume of your connected Bluetooth® device.
The other side cannot hear my voice.
• Check your smartphone to make sure the voice is going
through the Bluetooth earphones.
• Make sure the microphone is not muted.
• You can take out the right earphone and speak close to
the microphone. It will improve your voice quality in a very
noisy environment.
The charging time and battery life are different between the
left and right earphones.
• The charging time may differ between the two earphones
even if they start charging at the same time.
• The charging time and remaining battery may differ
between the two earphones due to different inner
components.
I cannot reset the earphones.
• To reset the earbuds, place the earbuds inside the
charging case, keep the case open, and long press the
button for more than 10 seconds until the inner indicator
turns amber.
• The pairing and connection data of the earbuds will be
cleared. The inner indicator will flash amber for 3 times
then flash white, indicating that the earbuds have entered
Pairing mode.
I have lost one of the earphones.
• Contact our local contact center for further advice.
How can I dispose of my earphones?
• To find the closest electronics recycling solution to you,
please visit www.tcl.com
For further support, visit www.tcl.com
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